Panasonic KEY TELEPHONE manual Making Announcements to Busy Extensions, Answering an Announcement

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5. Communicating Within Your Office

MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS

Note: This feature requires system programming or a specific ICX configuration, and may not be available. For information, see your system administrator or ICX dealer.

This feature (also known as Off-Hook Voice Announcement) allows you to make an announcement to a busy extension.

If party you called is using a digital key telephone, the announcement is heard only by the called party, not by the other party he or she is talking to. If, however, the party you called is using a single-line telephone, both the called party and the party he or she is talking to will hear the announcement.

To make an announcement

1.Pick up the handset or press ON/OFF.

2.Dial the extension number.

3.Press 8 if you hear the busy tone.

4.Make your announcement. (Your voice is heard on the extension, not on the other line.)

Answering an Announcement

To answer an announcement, you can use the OHVA Split key to speak to the announcing party or you may send a text message.

The OHVA Split key is an FF key that has been assigned to the OHVA function. The OHVA function is typically used in situations where the extension user must handle more than one call. The Split key must be set up by the system administrator or dealer.

To speak to the announcing party

1.While on a call, press the OHVA Split key.

2.Speak with the announcing party.

3.Press the OHVA Split key to return to the original call.

Transferring Calls with an Announcement

Note: This feature requires system programming or a specific ICX configuration, and may not be available. For information, see your system administrator or ICX dealer.

48	Key Telephone User Guide

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Contents KEY Telephone User Guide Page Contents Using Additional Features Communicating Within Your OfficeHOW to USE this Manual PrefaceWhat this Manual Contains Notation Used For More InformationUnderstanding Your Phone NON-DISPLAY PhonesNon-display phone features Feature DescriptionSmall-display phone Small-display phone features SMALL-DISPLAY PhonesUnderstanding Your Phone Changing the Default Display Understanding Display InformationUsing Variable Mode To activate Variable Mode on a small-display phoneTo use Variable Mode on a small-display phone LARGE-DISPLAY PhonesLarge-display phone features To display a directory or menu on a large-display phone Extension *+!## User name Incoming outside call for large-display phone Adjusting Volume and Display Settings To adjust the volume of your phone while it is in useTo adjust the ringer volume of your phone while it is idle Setting UP Flexible Function Keys To adjust the display contrast of your phoneTo set up FF keys ThenSetting UP ONE-TOUCH Keys To check the FF key’s setupTo clear an FF key’s programming To program a one-touch key for an outside phone numberTo assign a feature code or extension number to a one-touch To assign an SSD number to a one-touch keyTo check a programmed one-touch key Setting UP Speed Dialling Assigning and Deleting PSD NumbersTo assign a PSD number to a one-touch or soft key Corresponds to PSD bin onEtc To delete a PSD number assigned to a one-touch or soft key MCO CodePause Checked, but not during programmingAssigning SSD Numbers Linking System Speed Dial NumbersTo link speed dial numbers to a PSD bin Assigning and Deleting Names for PSD Numbers To use a PSD key that links multiple speed dial numbersTo assign a name to a PSD number Setting Up Your Phone Name assignment example small-display phone Name assignment example large-display phone To delete a name assigned to a PSD number Accessing AN Outside Line To make an outside call using an outside line access codeTo make an outside call using an FF key Using Account Codes Non-verified Account CodesTo have a busy outside line call you back once it is open To enter a non-verified account code before making a callRedialing Outside Numbers Verified Account CodesUsing Speed Dialling To cancel automatic repeat diallingDialling Speed Dial Numbers To dial a speed dial number by pressing a one-touch key##From the Main Menu, press the soft key to the left of #or Checking Speed Dial Numbers Placing Outside Calls Using Call Hold Answering CallsTo answer a call To place a call on hold To use Broker’s Hold and toggle between two callsTo retrieve a call placed on hold, do one of the following To retrieve a callTransferring Calls Supervised TransfersUnsupervised Transfers Call Pickup Extension Group PickupTo transfer a call to a busy extension Extension Direct Pickup To use Extension Group Pickup All CallsTo use Extension Group Pickup External Calls To use Specified Group Pickup All CallsTrunk Group Pickup Trunk Direct PickupTo use Trunk Group Pickup To use Trunk Direct PickupCall Park To park a call on this extensionTo retrieve a call parked at another Extension To park a call at another extensionCalling Other Extensions To call another extension by entering the extension numberSwitching Between Tone and Voice Calling To switch between tone to voice callingUsing Paging To answer a page using Meet-Me AnswerAnswering a Page Meet-Me Answer To page another party or make an announcementMaking Announcements to Busy Extensions Answering an AnnouncementTransferring Calls with an Announcement To make an announcementUsing Call Forwarding To transfer a call while making an announcementTo set Call Forwarding To forwardTo cancel Call Forwarding Using CAMP-ON Call Waiting To answer a Camp-on Call Waiting signalTo use Automatic Camp-on Call Waiting Using Message WAITING/CALLBACK To send a Message Waiting/Callback requestTo respond to a Message Waiting/Callback request Using DO-NOT-DISTURB To cancel DNDTo turn DND on To turn DND onTo cancel DND Using the MIC KEY To block outgoing audio using the MIC keyUsing OFF-HOOK Monitor Using Handsfree Answerback and OperationUsing Voice Recognition Using the Flash Feature Making Conference CallsTo establish a three-party conference call Using Timed Reminders Controlling Background MusicTo establish an eight-party conference call To drop out of a conference callUsing Caller ID To set a timed reminder reminder alarmTo cancel a timed reminder Caller ID Call LogCall Log Operation for a Small-display Phones Fri OctCall Log Format for the Large-Display Phone Walking Class of Service To use a Walking COS codeAppendix A. Dial Code List Appendix a Appendix a PSD Bin PSD Number PSD NameNumerics Index Index Index Using soft keys on small-display phone Copyright