Panasonic KEY TELEPHONE manual Answering Calls, Using Call Hold, To answer a call

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4. HANDLING INCOMING CALLS

You can handle calls that reach your phone in a variety of ways:

Answer Calls (page 38)

Use Call Hold (page 38)

Transfer Calls (page 40)

ANSWERING CALLS

You can answer various types of calls using the following procedure:

To answer a call

1.Pick up the handset or press the ON/OFF key.

2.Do one of the following:

To answer . . .

 

Do the following . . .

 

 

 

A call ringing at someone

a.

Press the flashing FF key.

else’s phone

 

OR

 

 

 

a.

Enter the Direct Call Pickup Set code (default

 

 

= 704).

 

b. Dial the number of the ringing extension.

 

 

A call ringing a phone within

Enter the All Calls Pickup Set code (default =

your call pickup group

701).

 

 

An external call ringing a

Enter the External Call Pickup Set code (default =

phone within your call pickup

702).

group

 

 

 

 

 

A call ringing outside your call

a.

Enter the Specified Group Pickup Set code

pickup group

 

(default = 703).

 

b. Enter the number of the call pickup group (01-

 

 

72) where the phone is ringing.

 

 

 

3.Complete the call, and replace the handset or press the ON/OFF key.

USING CALL HOLD

Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key.

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Key Telephone User Guide

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Contents KEY Telephone User Guide Page Contents Using Additional Features Communicating Within Your OfficeWhat this Manual Contains HOW to USE this ManualPreface Notation Used For More InformationUnderstanding Your Phone NON-DISPLAY PhonesNon-display phone features Feature DescriptionSmall-display phone Small-display phone features SMALL-DISPLAY PhonesUnderstanding Your Phone Changing the Default Display Understanding Display InformationUsing Variable Mode To activate Variable Mode on a small-display phoneTo use Variable Mode on a small-display phone LARGE-DISPLAY PhonesLarge-display phone features To display a directory or menu on a large-display phone Extension *+!## User name Incoming outside call for large-display phone To adjust the ringer volume of your phone while it is idle Adjusting Volume and Display SettingsTo adjust the volume of your phone while it is in use To set up FF keys Setting UP Flexible Function KeysTo adjust the display contrast of your phone ThenTo clear an FF key’s programming Setting UP ONE-TOUCH KeysTo check the FF key’s setup To program a one-touch key for an outside phone numberTo check a programmed one-touch key To assign a feature code or extension number to a one-touchTo assign an SSD number to a one-touch key Setting UP Speed Dialling Assigning and Deleting PSD NumbersEtc To assign a PSD number to a one-touch or soft keyCorresponds to PSD bin on Pause To delete a PSD number assigned to a one-touch or soft keyMCO Code Checked, but not during programmingTo link speed dial numbers to a PSD bin Assigning SSD NumbersLinking System Speed Dial Numbers To assign a name to a PSD number Assigning and Deleting Names for PSD NumbersTo use a PSD key that links multiple speed dial numbers Setting Up Your Phone Name assignment example small-display phone Name assignment example large-display phone To delete a name assigned to a PSD number To make an outside call using an FF key Accessing AN Outside LineTo make an outside call using an outside line access code To have a busy outside line call you back once it is open Using Account CodesNon-verified Account Codes To enter a non-verified account code before making a callRedialing Outside Numbers Verified Account CodesDialling Speed Dial Numbers Using Speed DiallingTo cancel automatic repeat dialling To dial a speed dial number by pressing a one-touch key##From the Main Menu, press the soft key to the left of #or Checking Speed Dial Numbers Placing Outside Calls To answer a call Using Call HoldAnswering Calls To retrieve a call placed on hold, do one of the following To place a call on holdTo use Broker’s Hold and toggle between two calls To retrieve a callUnsupervised Transfers Transferring CallsSupervised Transfers To transfer a call to a busy extension Call PickupExtension Group Pickup To use Extension Group Pickup External Calls Extension Direct PickupTo use Extension Group Pickup All Calls To use Specified Group Pickup All CallsTo use Trunk Group Pickup Trunk Group PickupTrunk Direct Pickup To use Trunk Direct PickupTo retrieve a call parked at another Extension Call ParkTo park a call on this extension To park a call at another extensionCalling Other Extensions To call another extension by entering the extension numberSwitching Between Tone and Voice Calling To switch between tone to voice callingAnswering a Page Meet-Me Answer Using PagingTo answer a page using Meet-Me Answer To page another party or make an announcementTransferring Calls with an Announcement Making Announcements to Busy ExtensionsAnswering an Announcement To make an announcementTo set Call Forwarding Using Call ForwardingTo transfer a call while making an announcement To forwardTo cancel Call Forwarding To use Automatic Camp-on Call Waiting Using CAMP-ON Call WaitingTo answer a Camp-on Call Waiting signal To respond to a Message Waiting/Callback request Using Message WAITING/CALLBACKTo send a Message Waiting/Callback request To turn DND on Using DO-NOT-DISTURBTo cancel DND To turn DND onTo cancel DND Using the MIC KEY To block outgoing audio using the MIC keyUsing Voice Recognition Using OFF-HOOK MonitorUsing Handsfree Answerback and Operation To establish a three-party conference call Using the Flash FeatureMaking Conference Calls To establish an eight-party conference call Using Timed RemindersControlling Background Music To drop out of a conference callTo cancel a timed reminder Using Caller IDTo set a timed reminder reminder alarm Caller ID Call LogCall Log Operation for a Small-display Phones Fri OctCall Log Format for the Large-Display Phone Walking Class of Service To use a Walking COS codeAppendix A. Dial Code List Appendix a Appendix a PSD Bin PSD Number PSD NameNumerics Index Index Index Using soft keys on small-display phone Copyright