HP Web-Based Enterprise Services 4.5 manual SEA Known Issues, General SEA Issues

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System Event Analyzer

2.3SEA Known Issues

•StorageWorks SAN 1 Gbps Switches:

•DSGGA-AA 8 port, StorageWorks Fibre Channel switch

•DSGGA-AB 16 port, StorageWorks Fibre Channel switch

•DSGGB-AA 8 port, StorageWorks SAN switch 8

•DSGGB-AB 16 port, StorageWorks SAN switch 16

•DSGGC-AA 8 port, SAN Switch 8-EL

•DSGGC-AB 16 port, SAN Switch 16-EL

•DSGGS SAN Switch Integrated /32 and /64 ports

•StorageWorks SAN 2 Gbps Switches:

•DS-DSGGD-AA 16 port, SAN Switch 2/16

•DS-DSGGD-AB 32 port, SAN Switch 2/32

•DS-DSGGD-AC 8 port, SAN Switch 2/8-EL

•DS-DSSGD-AD 16 port, SAN Switch 2/16-EL

•DS-DSGGD-BB 32 port, SAN Switch 2/32

•DS-DSGGD-DB 32 port, SAN Switch 2/32

•DS-DSGGE-xx64 port, Core Switch 2/64

2.3 SEA Known Issues

The System Event Analyzer User Guide includes appendices that address performance and browser usage. If you think SEA is performing less than optimally, or if you are using the web interface, you should familiarize yourself with the appendices.

The issues described in the following sections are specific to SEA.

•2.3.1 General SEA Issues

•2.3.2 SEA Command Line Interface Issues

•2.3.3 SEA Web Interface Issues

•2.3.4 Windows SEA Issues

•2.3.5 HP-UX SEA Issues

•2.3.6 Linux SEA Issues

•2.3.7 OpenVMS SEA Issues

See Section 1.6 WEBES Known Issues for overall suite issues.

2.3.1 General SEA Issues

These issues apply to SEA on all operating systems:

Rev. 9/8/06

2–4 Web-Based Enterprise Services Release Notes

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Contents Web-Based Enterprise Services Release Notes Software VersionIi Web-Based Enterprise Services Release Notes Web-Based Enterprise Services Release Notes Page Contents Contents System Event AnalyzerComputer Crash Analysis Tool Further Information Overall Webes Release Notes Hardware Requirements SummaryOverall Webes Release Notes Summary Operating System Requirements Overall Webes Release Notes Operating System RequirementsOverall Webes Release Notes Test Environment Test EnvironmentWindows New in this Release Overall Webes Release Notes 1.5 New in this ReleaseRedHat Linux not Patched OpenVMSOverall Webes Release Notes New in this Release Integrity ServersMiscellaneous Virtual Library System VLSOverall Webes Release Notes 1.5 New in this Release Webes Known Issues General Webes IssuesInstalling Webes on Unsupported Platforms Overall Webes Release Notes Webes Known IssuesWebes Installation Issue on ISEE-OSEM Host Error During Reading of Obligation InformationIntermittent Socket Errors Webes Output Log Files Grow Without Bound Webes Configuration Information Not RestoredWorkaround Backward Compatibility Webes Temporary Files Use Disk SpaceWorkarounds Upgrade Requires Reinitialized Log Director Process Stopping When Out of MemoryDirector Process Not Responding Errors When the Director or WCCProxy is Restarted Too Soon Service Cockpit CompatibilityWebes Uninstall Affects Isee Client WCCProxy Upgrading Versions Older Than Two ReleasesErrors From desta siclqsap on Commands Changing Time Zone Causes Incorrect Report TimeWindows Webes Issues ClassNotFoundExceptions in Director LogWebes Installation Appears to Hang Installation Prompts When File Fails to DeleteWebes Configuration is Not Migrated for Windows Itanium AdditionCcat Not Available on Windows Itanium Installation Internal Error Uninstall of Previous Webes May HangPath Update Required on Terminal Server Installation Desta msg -chgport CommandWindows Itanium Webes Removal Leaves Files Behind Segmentation Fault Error Message Linux Webes IssuesDirector May Require Restart OpenVMS Webes Issues Set ODS-5 Attributes Before Issuing Webes CLI CommandsJfex Errors Cannot Get Local Host NameNew OpenVMS Patch Removal Feature Continuous CPU Usage After Daylight Savings Time ChangeAlternate Boot Start and Stop Methods Upgrade Requires Same Node as InstallCannot Get Smtp Notification on OpenVMS Run the following commands to stop the Smtp debug logging Further Information Overall Webes Release Notes Further InformationOverall Webes Release Notes 1.7 Further Information System Event Analyzer Supported Products System Event Analyzer SummarySystem Event Analyzer Supported Products KZPSC/KZPAC/KZPBA/KZPCM/KZPSA/KZPCC/KSPEAGeneral SEA Issues SEA Known IssuesSystem Event Analyzer SEA Known Issues Serial Number Prevents Rules from Working File Not Found Error In Desta Log FileFields Contain Unavailable Duplicate Callouts with both DECevent and Webes Installed Transferring Files with FTPInsert the following code at the beginning of the file SEA Command Line Interface Issues SEA Problem Reports Not Received by OsemCa Command Changed to wsea Entering CommandsWindows interprets it as With either of the following paths SEA Web Interface Issues $ wsea n analyze svctoolscommoncommon.ca.examples*.zpdEnabling Text Entry in Other Logs Pane Node Name Change Causes Connection or Notification FailureHigh Volume of Events Hangs Interface Null-Pointer ErrorsNull-Pointer Errors from Large Log Files Cannot Activate a Running NodeJavaScript Errors JavaScript Error When Viewing Director SettingsTime-out Issue Multiple Sessions using Mozilla and NetscapeServices Fail to Start TipRun the following commands for all platforms LinuxMultiple Java Installs May Affect Web Interface Old SEA Example File Names Migrated But Inaccessible Windows SEA IssuesSEA EVA Collections Too Big for Isee to Send to HP Execute the following command Incomplete Uninstall of Older Version Windows Event Log May Not Grow to Configured SizeXP Internet Explorer Does Not Have Java Test Command Generates Error Webes Directory Tree Missing or Access DeniedWebes Commands Not Recognized Hewlett-Packard Service Tools Entry on Start Menu is EmptyNapp Error Description Newly Added EVA Not Listed in SEA Web InterfaceResuming from Standby Loses Network Resources HP-UX SEA IssuesNo Binary Event Log 6.1 C/C++ Runtime Libraries Version 6.1.1 or Later Required Linux SEA IssuesAdding Managed Entities Corrupts Director OpenVMS SEA Issues Insufficient Privilege or File Protection Violation Webes Commands Return Error Activating Image Slow Response Generating Other Logs ListCAAgent Processes Created But Not Disappearing Exclude Node Names from FilespecsSystem Event Analyzer Further Information System Event Analyzer 2.4 Further Information Page Computer Crash Analysis Tool General Ccat Issues Ccat Known IssuesComputer Crash Analysis Tool Summary Windows Ccat Issues CLI Commands Not RecognizedComputer Crash Analysis Tool Ccat Known Issues Ccat IVP File Not FoundOpenVMS Ccat Issues Inability To Execute CLI CommandsComputer Crash Analysis Tool Further Information Computer Crash Analysis Tool 3.4 Further Information