HP Web-Based Enterprise Services 4.5 manual Summary, Hardware Requirements

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Overall WEBES Release Notes

1.1 Summary

1.1 Summary

Web-Based Enterprise Services (WEBES) is a suite of system diagnostic tools. WEBES consists of a master installation kit that allows you to install any or all of the following components:

•System Event Analyzer (SEA)—for remote system event monitoring

•Computer Crash Analysis Tool (CCAT)—for remote operating system failure analysis

In addition, WEBES always installs the following “background” components that are required in order for the suite to function as a integrated product:

•WEBES common components (WCC)

•WCCProxy

1.2Hardware Requirements

This version of WEBES can be installed on the following hardware platforms:

•32-bit Intel® based systems manufactured by HP, such as the ProLiant or the HP OpenView Storage Management Appliance

Note that WEBES usually will operate on any industry standard, 32-bit Intel-based system. However, because HP does not qualify WEBES on third-party products, functionality on such systems is provided on an as-is basis only.

•HP Integrity systems, built on the 64-bit Intel Itanium platform

Note that WEBES may operate on other non-HP Itanium-based systems. However, because HP does not qualify WEBES on third-party products, functionality on such systems is provided on an as-is basis only.

•HP AlphaServer systems

•HP 9000 series systems

Note

This version of WEBES is NOT supported on the x64 platform, such as 64-bit

Xeon-based systems and AMD systems based on the AMD64 Opteron, Athlon, or

Turion 64-bit chipsets.

Rev. 9/8/06

1–2 Web-Based Enterprise Services Release Notes

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Contents Web-Based Enterprise Services Release Notes Software VersionIi Web-Based Enterprise Services Release Notes Web-Based Enterprise Services Release Notes Page Contents Contents System Event AnalyzerComputer Crash Analysis Tool Further Information Overall Webes Release Notes Hardware Requirements SummaryOverall Webes Release Notes Summary Operating System Requirements Overall Webes Release Notes Operating System RequirementsOverall Webes Release Notes Test Environment Test EnvironmentWindows RedHat Linux not Patched New in this ReleaseOverall Webes Release Notes 1.5 New in this Release OpenVMSMiscellaneous Overall Webes Release Notes New in this ReleaseIntegrity Servers Virtual Library System VLSOverall Webes Release Notes 1.5 New in this Release Installing Webes on Unsupported Platforms Webes Known IssuesGeneral Webes Issues Overall Webes Release Notes Webes Known IssuesWebes Installation Issue on ISEE-OSEM Host Error During Reading of Obligation InformationIntermittent Socket Errors Webes Output Log Files Grow Without Bound Webes Configuration Information Not RestoredWorkaround Backward Compatibility Webes Temporary Files Use Disk SpaceWorkarounds Upgrade Requires Reinitialized Log Director Process Stopping When Out of MemoryDirector Process Not Responding Webes Uninstall Affects Isee Client WCCProxy Errors When the Director or WCCProxy is Restarted Too SoonService Cockpit Compatibility Upgrading Versions Older Than Two ReleasesErrors From desta siclqsap on Commands Changing Time Zone Causes Incorrect Report TimeWindows Webes Issues ClassNotFoundExceptions in Director LogWebes Installation Appears to Hang Installation Prompts When File Fails to DeleteWebes Configuration is Not Migrated for Windows Itanium AdditionCcat Not Available on Windows Itanium Installation Internal Error Uninstall of Previous Webes May HangPath Update Required on Terminal Server Installation Desta msg -chgport CommandWindows Itanium Webes Removal Leaves Files Behind Segmentation Fault Error Message Linux Webes IssuesDirector May Require Restart OpenVMS Webes Issues Set ODS-5 Attributes Before Issuing Webes CLI CommandsJfex Errors Cannot Get Local Host NameNew OpenVMS Patch Removal Feature Continuous CPU Usage After Daylight Savings Time ChangeAlternate Boot Start and Stop Methods Upgrade Requires Same Node as InstallCannot Get Smtp Notification on OpenVMS Run the following commands to stop the Smtp debug logging Further Information Overall Webes Release Notes Further InformationOverall Webes Release Notes 1.7 Further Information System Event Analyzer Supported Products System Event Analyzer SummarySystem Event Analyzer Supported Products KZPSC/KZPAC/KZPBA/KZPCM/KZPSA/KZPCC/KSPEAGeneral SEA Issues SEA Known IssuesSystem Event Analyzer SEA Known Issues Serial Number Prevents Rules from Working File Not Found Error In Desta Log FileFields Contain Unavailable Duplicate Callouts with both DECevent and Webes Installed Transferring Files with FTPInsert the following code at the beginning of the file Ca Command Changed to wsea SEA Command Line Interface IssuesSEA Problem Reports Not Received by Osem Entering CommandsWindows interprets it as With either of the following paths SEA Web Interface Issues $ wsea n analyze svctoolscommoncommon.ca.examples*.zpdEnabling Text Entry in Other Logs Pane Node Name Change Causes Connection or Notification FailureNull-Pointer Errors from Large Log Files High Volume of Events Hangs InterfaceNull-Pointer Errors Cannot Activate a Running NodeTime-out Issue JavaScript ErrorsJavaScript Error When Viewing Director Settings Multiple Sessions using Mozilla and NetscapeServices Fail to Start TipRun the following commands for all platforms LinuxMultiple Java Installs May Affect Web Interface Old SEA Example File Names Migrated But Inaccessible Windows SEA IssuesSEA EVA Collections Too Big for Isee to Send to HP Execute the following command Incomplete Uninstall of Older Version Windows Event Log May Not Grow to Configured SizeXP Internet Explorer Does Not Have Java Webes Commands Not Recognized Test Command Generates ErrorWebes Directory Tree Missing or Access Denied Hewlett-Packard Service Tools Entry on Start Menu is EmptyNapp Error Description Newly Added EVA Not Listed in SEA Web InterfaceResuming from Standby Loses Network Resources HP-UX SEA IssuesNo Binary Event Log 6.1 C/C++ Runtime Libraries Version 6.1.1 or Later Required Linux SEA IssuesAdding Managed Entities Corrupts Director OpenVMS SEA Issues Insufficient Privilege or File Protection Violation Webes Commands Return Error Activating Image Slow Response Generating Other Logs ListCAAgent Processes Created But Not Disappearing Exclude Node Names from FilespecsSystem Event Analyzer Further Information System Event Analyzer 2.4 Further Information Page Computer Crash Analysis Tool General Ccat Issues Ccat Known IssuesComputer Crash Analysis Tool Summary Computer Crash Analysis Tool Ccat Known Issues Windows Ccat IssuesCLI Commands Not Recognized Ccat IVP File Not FoundOpenVMS Ccat Issues Inability To Execute CLI CommandsComputer Crash Analysis Tool Further Information Computer Crash Analysis Tool 3.4 Further Information