HP Web-Based Enterprise Services 4.5 manual Multiple Java Installs May Affect Web Interface

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System Event Analyzer

2.3 SEA Known Issues

desta msg -chgconf "global" 6 300000 i im desta stop

desta exec "com.compaq.svctools.desta.configuration.ChangeEnrollments" -enroll ConfigDefaultsCCAT.txt

Ignore the error messages that result from this command. This typically occurs if CCAT is not installed)

Change the "-unenroll" parameter to "-enroll" and re-issue the "desta exec" command for SEA (CA) services. Ignore the error messages that result from this command. This typically occurs if SEA is not installed.

You should now be able to restart the Director successfully on respective platforms.

Windows: net start desta_service

All others: desta start

2.3.3.13 Multiple Java Installs May Affect Web Interface

If you independently (not as part of WEBES) install, uninstall, and reinstall different versions of the Java JDK, SDK, and JRE, the browser may reach a state where it no longer loads the web interface correctly.

If SEA web pages do not load, and you suspect that Java was installed multiple times, you may need to follow these steps to resolve any Java conflicts that are affecting the web interface:

1.Close all the Web browser windows.

2.Uninstall all Java versions on the system. Do not remove the Java Runtime Environment (JRE) that is embedded in WEBES (in svctools/common/jre) or any JRE embedded in any other products.

3.Manually delete all directories left behind that contained Java directories and files. This is particularly important on Windows. For example, if you have Sun's Java 2 Runtime Environment, SE v1.4.2_10 installed at C:\Program Files\Java\j2re1.4.2_10, then after removing the Java product from Add/Remove Programs, manually delete the directory C:\Program Files\Java\j2re1.4.2_10 and all of its remaining contents.

4.Reinstall the desired JRE. See the "Java Requirements" in WEBES User Guide section C.1, "Supported Web Browsers". The latest JRE from Sun should always work for browsers communicating with WEBES.

5.Check the browser configuration to ensure that it is using the new JRE you have installed. See C.2, "Browser Setup" for the procedure to verify that Java is enabled.

2.3.3.14Web Interface Hangs on Startup After CommandView EVA Stops or Restarts

If CommandView EVA (CV EVA) is stopped or restarted while the WEBES Director or WCCProxy is running, then the WEBES SEA web interface may hang attempting to connect to CV EVA. To clear this situation, stop and restart both the WEBES Director and the

Rev. 9/8/06

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Contents Software Version Web-Based Enterprise Services Release NotesIi Web-Based Enterprise Services Release Notes Web-Based Enterprise Services Release Notes Page Contents System Event Analyzer ContentsComputer Crash Analysis Tool Further Information Overall Webes Release Notes Overall Webes Release Notes Summary SummaryHardware Requirements Overall Webes Release Notes Operating System Requirements Operating System RequirementsWindows Test EnvironmentOverall Webes Release Notes Test Environment Overall Webes Release Notes 1.5 New in this Release New in this ReleaseRedHat Linux not Patched OpenVMSIntegrity Servers Overall Webes Release Notes New in this ReleaseMiscellaneous Virtual Library System VLSOverall Webes Release Notes 1.5 New in this Release General Webes Issues Webes Known IssuesInstalling Webes on Unsupported Platforms Overall Webes Release Notes Webes Known IssuesIntermittent Socket Errors Error During Reading of Obligation InformationWebes Installation Issue on ISEE-OSEM Host Workaround Webes Configuration Information Not RestoredWebes Output Log Files Grow Without Bound Workarounds Webes Temporary Files Use Disk SpaceBackward Compatibility Director Process Not Responding Director Process Stopping When Out of MemoryUpgrade Requires Reinitialized Log Service Cockpit Compatibility Errors When the Director or WCCProxy is Restarted Too SoonWebes Uninstall Affects Isee Client WCCProxy Upgrading Versions Older Than Two ReleasesChanging Time Zone Causes Incorrect Report Time Errors From desta siclqsap on CommandsClassNotFoundExceptions in Director Log Windows Webes IssuesInstallation Prompts When File Fails to Delete Webes Installation Appears to HangAddition Webes Configuration is Not Migrated for Windows ItaniumCcat Not Available on Windows Itanium Uninstall of Previous Webes May Hang Installation Internal ErrorWindows Itanium Webes Removal Leaves Files Behind Desta msg -chgport CommandPath Update Required on Terminal Server Installation Director May Require Restart Linux Webes IssuesSegmentation Fault Error Message Set ODS-5 Attributes Before Issuing Webes CLI Commands OpenVMS Webes IssuesCannot Get Local Host Name Jfex ErrorsContinuous CPU Usage After Daylight Savings Time Change New OpenVMS Patch Removal FeatureCannot Get Smtp Notification on OpenVMS Upgrade Requires Same Node as InstallAlternate Boot Start and Stop Methods Run the following commands to stop the Smtp debug logging Overall Webes Release Notes Further Information Further InformationOverall Webes Release Notes 1.7 Further Information System Event Analyzer System Event Analyzer Summary Supported ProductsKZPSC/KZPAC/KZPBA/KZPCM/KZPSA/KZPCC/KSPEA System Event Analyzer Supported ProductsSystem Event Analyzer SEA Known Issues SEA Known IssuesGeneral SEA Issues Fields Contain Unavailable File Not Found Error In Desta Log FileSerial Number Prevents Rules from Working Transferring Files with FTP Duplicate Callouts with both DECevent and Webes InstalledInsert the following code at the beginning of the file SEA Problem Reports Not Received by Osem SEA Command Line Interface IssuesCa Command Changed to wsea Entering CommandsWindows interprets it as With either of the following paths $ wsea n analyze svctoolscommoncommon.ca.examples*.zpd SEA Web Interface IssuesNode Name Change Causes Connection or Notification Failure Enabling Text Entry in Other Logs PaneNull-Pointer Errors High Volume of Events Hangs InterfaceNull-Pointer Errors from Large Log Files Cannot Activate a Running NodeJavaScript Error When Viewing Director Settings JavaScript ErrorsTime-out Issue Multiple Sessions using Mozilla and NetscapeTip Services Fail to StartLinux Run the following commands for all platformsMultiple Java Installs May Affect Web Interface SEA EVA Collections Too Big for Isee to Send to HP Windows SEA IssuesOld SEA Example File Names Migrated But Inaccessible Execute the following command XP Internet Explorer Does Not Have Java Windows Event Log May Not Grow to Configured SizeIncomplete Uninstall of Older Version Webes Directory Tree Missing or Access Denied Test Command Generates ErrorWebes Commands Not Recognized Hewlett-Packard Service Tools Entry on Start Menu is EmptyNewly Added EVA Not Listed in SEA Web Interface Napp Error DescriptionNo Binary Event Log HP-UX SEA IssuesResuming from Standby Loses Network Resources Adding Managed Entities Corrupts Director Linux SEA Issues6.1 C/C++ Runtime Libraries Version 6.1.1 or Later Required OpenVMS SEA Issues Insufficient Privilege or File Protection Violation Slow Response Generating Other Logs List Webes Commands Return Error Activating ImageSystem Event Analyzer Further Information Exclude Node Names from FilespecsCAAgent Processes Created But Not Disappearing System Event Analyzer 2.4 Further Information Page Computer Crash Analysis Tool Computer Crash Analysis Tool Summary Ccat Known IssuesGeneral Ccat Issues CLI Commands Not Recognized Windows Ccat IssuesComputer Crash Analysis Tool Ccat Known Issues Ccat IVP File Not FoundInability To Execute CLI Commands OpenVMS Ccat IssuesComputer Crash Analysis Tool Further Information Computer Crash Analysis Tool 3.4 Further Information
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