HP Web-Based Enterprise Services 4.5 manual Contents, System Event Analyzer

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Contents

1.6.2.7 WCCProxy Incompatibility Issue on Windows XP WOW-Configuration Machines . 1–19 1.6.2.8 Installation “Internal Error”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–19 1.6.2.9 Uninstall of Previous WEBES May Hang. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–19 1.6.2.10 desta msg -chgport Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20 1.6.2.11 PATH Update Required on Terminal Server Installation . . . . . . . . . . . . . . . . . . . . . . 1–20 1.6.2.12 Windows Itanium WEBES Removal Leaves Files Behind. . . . . . . . . . . . . . . . . . . . . 1–20 1.6.2.13 Installation may not set the PATH variable if PATH is not defined before installing WEBES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20

1.6.2.14Windows Itanium Installation may interrupt if PATH variable is 256 characters or longer

1–21

1.6.3 Linux WEBES Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21 1.6.3.1 Director May Require Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21 1.6.3.2 Segmentation Fault Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21 1.6.4 OpenVMS WEBES Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22 1.6.4.1 Set ODS-5 Attributes Before Issuing WEBES CLI Commands . . . . . . . . . . . . . . . . . . 1–22 1.6.4.2 JFEX Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–23 1.6.4.3 Cannot Get Local Host Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–23 1.6.4.4 Continuous CPU Usage After Daylight Savings Time Change . . . . . . . . . . . . . . . . . . 1–24 1.6.4.5 New OpenVMS Patch Removal Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24 1.6.4.6 Upgrade Requires Same Node as Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–25 1.6.4.7 Alternate Boot Start and Stop Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–25 1.6.4.8 Cannot Get SMTP Notification on OpenVMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–25

1.7 Further Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27

2 System Event Analyzer

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2.1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 2.2 Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 2.3 SEA Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 2.3.1 General SEA Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 2.3.1.1 System Error Log Initialization while Director is Running Causes Errors . . . . . . . . . . . 2–5 2.3.1.2 Backward Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 2.3.1.3 Serial Number Prevents Rules from Working. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 2.3.1.4 Fields Contain “Unavailable” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 2.3.1.5 File Not Found Error In DESTA Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 2.3.1.6 Transferring Files with FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 2.3.1.7 Duplicate Callouts with both DECevent and WEBES Installed . . . . . . . . . . . . . . . . . . . 2–6 2.3.1.8 Upgrading to an Operating System that Supports Drape or Indictment . . . . . . . . . . . . . 2–7 2.3.1.9 SEA Problem Reports Not Received by OSEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3.2 SEA Command Line Interface Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3.2.1 .ca Command Changed to wsea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3.2.2 Entering Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3.3 SEA Web Interface Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

2.3.3.1 “overwrite file if exists” Option in SEA WUI is not Working while Creating New Binary Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12 2.3.3.2 Enabling Text Entry in Other Logs Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12 2.3.3.3 Node Name Change Causes Connection or Notification Failure . . . . . . . . . . . . . . . . . 2–12 2.3.3.4 Cannot Activate a Running Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 2.3.3.5 High Volume of Events Hangs Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 2.3.3.6 Frame Opens in New Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 2.3.3.7 Null-Pointer Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.3.7.1 Null-Pointer Errors from Large Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

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vi Web-Based Enterprise Services Release Notes

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Contents Web-Based Enterprise Services Release Notes Software VersionIi Web-Based Enterprise Services Release Notes Web-Based Enterprise Services Release Notes Page Contents Contents System Event AnalyzerComputer Crash Analysis Tool Further Information Overall Webes Release Notes Summary Hardware RequirementsOverall Webes Release Notes Summary Operating System Requirements Overall Webes Release Notes Operating System RequirementsTest Environment Overall Webes Release Notes Test EnvironmentWindows RedHat Linux not Patched New in this ReleaseOverall Webes Release Notes 1.5 New in this Release OpenVMSMiscellaneous Overall Webes Release Notes New in this ReleaseIntegrity Servers Virtual Library System VLSOverall Webes Release Notes 1.5 New in this Release Installing Webes on Unsupported Platforms Webes Known IssuesGeneral Webes Issues Overall Webes Release Notes Webes Known IssuesError During Reading of Obligation Information Webes Installation Issue on ISEE-OSEM HostIntermittent Socket Errors Webes Configuration Information Not Restored Webes Output Log Files Grow Without BoundWorkaround Webes Temporary Files Use Disk Space Backward CompatibilityWorkarounds Director Process Stopping When Out of Memory Upgrade Requires Reinitialized LogDirector Process Not Responding Webes Uninstall Affects Isee Client WCCProxy Errors When the Director or WCCProxy is Restarted Too SoonService Cockpit Compatibility Upgrading Versions Older Than Two ReleasesErrors From desta siclqsap on Commands Changing Time Zone Causes Incorrect Report TimeWindows Webes Issues ClassNotFoundExceptions in Director LogWebes Installation Appears to Hang Installation Prompts When File Fails to DeleteWebes Configuration is Not Migrated for Windows Itanium AdditionCcat Not Available on Windows Itanium Installation Internal Error Uninstall of Previous Webes May HangDesta msg -chgport Command Path Update Required on Terminal Server InstallationWindows Itanium Webes Removal Leaves Files Behind Linux Webes Issues Segmentation Fault Error MessageDirector May Require Restart OpenVMS Webes Issues Set ODS-5 Attributes Before Issuing Webes CLI CommandsJfex Errors Cannot Get Local Host NameNew OpenVMS Patch Removal Feature Continuous CPU Usage After Daylight Savings Time ChangeUpgrade Requires Same Node as Install Alternate Boot Start and Stop MethodsCannot Get Smtp Notification on OpenVMS Run the following commands to stop the Smtp debug logging Further Information Overall Webes Release Notes Further InformationOverall Webes Release Notes 1.7 Further Information System Event Analyzer Supported Products System Event Analyzer SummarySystem Event Analyzer Supported Products KZPSC/KZPAC/KZPBA/KZPCM/KZPSA/KZPCC/KSPEASEA Known Issues General SEA IssuesSystem Event Analyzer SEA Known Issues File Not Found Error In Desta Log File Serial Number Prevents Rules from WorkingFields Contain Unavailable Duplicate Callouts with both DECevent and Webes Installed Transferring Files with FTPInsert the following code at the beginning of the file Ca Command Changed to wsea SEA Command Line Interface IssuesSEA Problem Reports Not Received by Osem Entering CommandsWindows interprets it as With either of the following paths SEA Web Interface Issues $ wsea n analyze svctoolscommoncommon.ca.examples*.zpdEnabling Text Entry in Other Logs Pane Node Name Change Causes Connection or Notification FailureNull-Pointer Errors from Large Log Files High Volume of Events Hangs InterfaceNull-Pointer Errors Cannot Activate a Running NodeTime-out Issue JavaScript ErrorsJavaScript Error When Viewing Director Settings Multiple Sessions using Mozilla and NetscapeServices Fail to Start TipRun the following commands for all platforms LinuxMultiple Java Installs May Affect Web Interface Windows SEA Issues Old SEA Example File Names Migrated But InaccessibleSEA EVA Collections Too Big for Isee to Send to HP Execute the following command Windows Event Log May Not Grow to Configured Size Incomplete Uninstall of Older VersionXP Internet Explorer Does Not Have Java Webes Commands Not Recognized Test Command Generates ErrorWebes Directory Tree Missing or Access Denied Hewlett-Packard Service Tools Entry on Start Menu is EmptyNapp Error Description Newly Added EVA Not Listed in SEA Web InterfaceHP-UX SEA Issues Resuming from Standby Loses Network ResourcesNo Binary Event Log Linux SEA Issues 6.1 C/C++ Runtime Libraries Version 6.1.1 or Later RequiredAdding Managed Entities Corrupts Director OpenVMS SEA Issues Insufficient Privilege or File Protection Violation Webes Commands Return Error Activating Image Slow Response Generating Other Logs ListExclude Node Names from Filespecs CAAgent Processes Created But Not DisappearingSystem Event Analyzer Further Information System Event Analyzer 2.4 Further Information Page Computer Crash Analysis Tool Ccat Known Issues General Ccat IssuesComputer Crash Analysis Tool Summary Computer Crash Analysis Tool Ccat Known Issues Windows Ccat IssuesCLI Commands Not Recognized Ccat IVP File Not FoundOpenVMS Ccat Issues Inability To Execute CLI CommandsComputer Crash Analysis Tool Further Information Computer Crash Analysis Tool 3.4 Further Information
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