HP Web-Based Enterprise Services 4.5 manual OpenVMS SEA Issues

System Event Analyzer

2.3 SEA Known Issues

#rm -rf /usr/opt/hp/svctools/specific/desta/data/managedentities/*.xml

3.Remove the DESTA.stat file.

#rm -rf /usr/opt/hp/svctools/specific/desta/data/DESTA.stat

4.4. Restart the WEBES Director process.

#/usr/sbin/desta start

2.3.7 OpenVMS SEA Issues

These issues apply to SEA on OpenVMS:

2.3.7.1ERRFMT May Create New Version of ERRLOG.SYS During WEBES Processing

When the WEBES Director has the ERRLOG.SYS file open to do its processing, even though WEBES opens the file read-only, VMS considers the file locked. The lock prevents the VMS ERRFMT from writing a new event to the file.

Normally, this is not a problem, because ERRFMT will retry the write repeatedly for up to about 6 minutes. Usually the Director only has ERRLOG.SYS open for a short time to read the last event just written, or the last few events written since the Director was stopped.

If, however, the ERRLOG.SYS file is large, and the Director has the ERRLOG.SYS file open long enough for all of the ERRFMT retries to fail (more than 6 minutes after the time ERRFMT initially tries to write a new event), then ERRFMT will create a new file version of ERRLOG.SYS. The cases that can cause this are:

1.the initial automatic analysis of the entire log file for the first time after WEBES is installed, requiring processing of the entire log file, or

2.if the Director has been stopped for a long time and many events have been written to ERRLOG.SYS while the Director was not running, then it can take a while to process the new unprocessed events.

3.manual analysis of ERRLOG.SYS, either using the CLI ("wsea ana ..."), or the SEA Web Interface (Full View). The threshold of how large an ERRLOG.SYS file or how many events will trigger this condition varies depending on the speed and load of the VMS machine.

Since the Director only reads the latest file version, it can "lose its place" at the moment the new file version is created. An error message similar to the following may be logged to the Director's DESTA_DIR.LOG file, or in the CLI output:

>> WARNING on November 23, 2005 4:19:25 AM MST (1129.661 sec elapsed)

>Error retrieving event EventDescriptor: CEH event

>originID: -1

>fieldNotFound: false

{ ... }

>EXCEPTION com.compaq.svctools.desta.services.JNIRoot.PrivException: java.n

et.SocketException: broken pipe

Rev. 9/8/06

Web-Based Enterprise Services Release Notes 2–25