Samsung SCX-6555N Series manual Scanning problems, Network Scan problems

CONDITION	SUGGESTED SOLUTIONS
Copy image is	• Ensure that the original is face down on the
skewed.	scanner glass or face up in the DADF.
	• Check that the copy paper is loaded
	correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass or face up in the DADF.
Image rubs off the	• Replace the paper in the tray with paper
copy easily.	from a new package.
	• In high humidity areas, do not leave paper
	in the machine for extended periods of
	time.
Frequent copy paper	• Fan the stack of paper, then turn it over in
jams occur.	the tray. Replace the paper in the tray with
	a fresh supply. Check/adjust the paper
	guides, if necessary.
	• Ensure that the paper is the proper paper
	weight. 75 g/m2 bond paper is
	recommended.
	• Check for copy paper or pieces of copy
	paper remaining in the machine after a
	paper jam has been cleared.
Toner cartridge	• Your originals may contain pictures, solids,
produces fewer	or heavy lines. For example, your originals
copies than expected	may be forms, newsletters, books, or other
before running out of	documents that use more toner.
toner.	• The machine may be turned on and off
	frequently.
	• The scanner lid may be left open while
	copies are being made.

Scanning problems

CONDITION	SUGGESTED SOLUTIONS
The scanner does	• Make sure that you place the original to be
not work.	scanned face down on the scanner glass, or
	face up in the DADF.
	• There may not be enough available memory
	to hold the document you want to scan. Try
	the Prescan function to see if that works. Try
	lowering the scan resolution rate.
	• Check that the printer cable is connected
	properly.
	• Make sure that the printer cable is not
	defective. Switch the cable with a known
	good cable. If necessary, replace the cable.
	• Check that the scanner is configured
	correctly. Check scan setting in the
	SmarThru Configuration or the application
	you want to use to make certain that the
	scanner job is being sent to the correct port.
	• In case of use of account feature, make sure
	that you have extra scan count remaining.
	For example, if you try to scan 10-page
	document while you have 5 scan count left,
	the scan job would be canceled.

CONDITION	SUGGESTED SOLUTIONS
The unit scans very	• Check if the machine is printing received
slowly.	data. If so, scan the document after the
	received data has been printed.
	• Graphics are scanned more slowly than text.
	• Communication speed slows in scan mode
	because of the large amount of memory
	required to analyze and reproduce the
	scanned image. Set your computer to the
	ECP printer mode through BIOS setting. It
	will help to increase the speed. For details
	about how to set BIOS, refer to your
	computer user’s guide.
Message appears on	• There may be a copying or printing job in
your computer	progress. Try your job again when that job is
screen:	finished, try your job again.
• “Device can't be	• The selected port is currently being used.
set to the H/W	Restart your computer and try again.
mode you want.”	• The printer cable may be improperly
• “Port is being used	connected or the power may be off.
by another	• The scanner driver is not installed or the
program.”	operating environment is not set up properly.

•“Port is Disabled.” • Ensure that the machine is properly

•	“Scanner is busy	connected and the power is on, then restart
	receiving or	your computer.
	printing data.	• The USB cable may be improperly
	When the current	connected or the power may be off.
	job is completed,
	try again.”
•	“Invalid handle.”
•	“Scanning has
	failed.”

Network Scan problems

CONDITION	SUGGESTED SOLUTIONS
I cannot find a	You can check the destination for the scanned
scanned image file.	file on the Advanced page in the Network
	Scan program’s Properties screen.
I cannot find the	• Check if the scanned file is on your
scanned image file	computer.
after scanning.	• Check Send image immediately to the
	specified folder using an associated
	default application on the Advanced page
	in the Properties screen of the Network
	Scan program to open the scanned image
	immediately after scanning.
I forgot my ID and	Check your ID and PIN in the Server page in
PIN.	the Properties screen of the Network Scan
	program.
I cannot view the	To view the Help file, you need to have Internet
Help file.	Explorer 4 service pack 2 or above.

114_Troubleshooting