Fax problems, Common PostScript problems | Samsung SCX-6555N Series

Fax problems

CONDITION	SUGGESTED SOLUTIONS

The machine is not	• Unplug the power cord and plug it in again.
working, there is no	• Ensure that there is power being supplied to
display and the	the electrical outlet.
buttons are not
working.
No dial tone sounds.	• Check that the phone line is properly
	connected.
	• Check that the phone socket on the wall is
	working by plugging in another phone.

The numbers stored	Make sure that the numbers are stored in
in memory do not	memory correctly. Print a Fax Phone Book
dial correctly.	list. (See "Setting up a fax phonebook" on
	page 63.)
The original does not	• Make sure that the paper is not wrinkled and
feed into the	you are inserting it in correctly. Check that
machine.	the original is the right size, not too thick or
	thin.
	• Make sure that the DADF is firmly closed.
	• The DADF rubber pad may need to be
	replaced. Contact a service representative.

Faxes are not	• The receiving mode should be set to Fax.
received	• Make sure that there is paper in the tray.
automatically.	• Check to see if the display shows any error
	message. If it does, clear the problem.
The machine does	• Make sure that the original is loaded in the
not send.	DADF or on the scanner glass.
	• Check the fax machine you are sending to,
	to see if it can receive your fax.
The incoming fax has	• The fax machine sending you the fax may
blank spaces or is of	be faulty.
poor-quality.	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• The toner cartridge may be empty. Replace
	the toner cartridge. (See "Replacing the
	toner cartridge" on page 94.)

Some of the words	The fax machine sending the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	(See "Cleaning the scan unit" on page 93.)
sent.
The machine dials a	The other fax machine may be turned off, out
number, but the	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and
other fax machine	ask her/him to solve out the problem.
fails.

CONDITION	SUGGESTED SOLUTIONS

Faxes do not store in	There may not be enough memory space to
memory.	store the fax. If the display shows the low Fax
	memory is full. Print or remove received fax
	Job message, delete any faxes you no longer
	need from the memory and then try to store the
	fax again. Please call for service.
Blank areas appear	You may have chosen the wrong paper
at the bottom of each	settings in the user option setting. For details
page or on other	about paper settings. (See "Setting the paper
pages, with a small	size and type" on page 38.)
strip of text at the
top.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

	PROBLEM	POSSIBLE	SOLUTION
	PROBLEM	CAUSE	SOLUTION
		CAUSE

	PostScript file	The PostScript	• Install the PostScript
	cannot be	driver may not be	driver, referring to
	printed.	installed correctly.	Software section.
			• Print a configuration page
			and verify that the PS
			version is available for
			printing.
			• If the problem persists,
			contact a service
			representative.
	“Limit Check	The print job was	You might need to reduce the
	Error” message	too complex.	complexity of the page or
	appears.		install more memory.

	A PostScript	The print job may	Make sure that the print job is
	error page prints.	not be PostScript.	a PostScript job. Check to
			see whether the software
			application expected a setup
			or PostScript header file to be
			sent to the machine.
	The optional tray	The printer driver	Open the PostScript driver
	is not selected in	has not been	properties, select the Device
	the driver.	configured to	Settings tab, and set the Tray
		recognize the	option of the Installable
		optional tray.	Options section to Installed.

Troubleshooting_ 115

Image 115

Samsung SCX-6555N Series manual Fax problems, Common PostScript problems, Problem Possible Solution Cause

Contents

Multi Functional Printer Special Features Features of your new laser MFP Convention Description Example Features by ModelsFeatures About this USER’S Guide Printer Driver Help Quick Install GuideFinding More Information Online User’s Guide Important Safety Symbols and Precautions Safety information Laser Safety Statement Perchlorate Warning Ozone SafetyMercury Safety Power Saver FCC Information to the User Radio Frequency EmissionsFAX Branding Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK onlyYou must earth this machine EC Certification Declaration of Conformity European CountriesOpenssl License Approvals and Certifications Original Ssleay License Contents Scanning originals and sending via SMB/FTP Scan to Server Copying originals Changing the settings for each copyUsing special copy features Changing the scan feature settings Duplex Receiving a fax Color Mode Setting up a fax phonebookUsing the polling option Using Mailbox Storing documents to Document box About Document Box Understanding the Document box screenVarious Operations with Workform Machine Setup Delayed start featureNotification feature Approval feature 124 General specifications Understanding display messages Solving other problems Rear view IntroductionPrinter Overview Front view Control Panel Overview Touch screen Machine Setup buttonPower Saver button Introducing the Touch Screen and Useful Buttons Green Blinking Understanding the Status LEDInterrupt button Off Main screen Menu OverviewMachine Status Usage Page Report Admin SettingDetail Delete Delete All Supplied Software Printer Driver FeaturesContents Feature PCL Postscript Supported operating systems Setting UP the HardwareSetting UP the Network Getting started Requirement Recommended Configuring network protocol via the machineSystem Requirements Windows Macintosh Installing the SoftwareLinux Click Settings Machine Settings System Setup Altitude Adj Machines Basic SettingsAltitude adjustment Setting the authentication password Setting the default tray and paper Setting the date and timeSetting job timeout Using energy saving feature Understanding the Keyboard Using the SetIP programInstalling the program Setting network values Dadf Loading originals and print mediaLoading Originals On the scanner glass Selecting Print Media Type Size Dimensions Weighta Capacityb Specification on print media Media Type Guidelines Media sizes supported in each modeMode Size Source Guidelines for special print media Changing the Size of the Paper in the Paper Tray Full Empty Loading Paper Multi-purpose tray Tips on using the multi-purpose tray Setting the Paper Size and Type Advanced tab CopyingUnderstanding the Copy Screen Basic tab Changing the size of originals Changing the Settings for Each CopyCopying Originals Image tab Copying on both sides of originals Duplex Reducing or enlarging copies Changing the darkness Using Special Copy FeaturesDeciding the form of copy output Collated / Staple Selecting the type of originals Copying ID with the manual ID copy option ID card copyingPress Add Segment Press the Advanced tab Poster Copy Up or 4-up copying N-upPoster copying Clone copying Transparency copying Book copyingBooklet copying Cover copying Watermark copying Erasing edgesErasing background images Shifting margins Press the Advanced tab Auto Crop Overlay copyingAuto crop copying Multi-Bin Press Scan to Email, NetScan or Scan to Server ScanningScanning Basics Understanding the Scan Screen NetScan Scan to EmailScan to Server Output tab Scanning Originals and Sending Through Email Scan to EmailPress Scan to Email Individual Setting up an email accountScanning and sending multiple documents in a single email Storing email addresses Global Entering email addresses by the address bookEntering email addresses by the keyboard Preparation for network scanning Scanning and sending to SMB/FTP server Scanning Originals and Sending VIA SMB/ FTP Scan to ServerScanning and sending via NetScan Preparation for scanning to SMB/FTP Duplex Changing the Scan Feature SettingsResolution Feature Resolution DPI File Format Erase Background Color ModeOriginal Type Darkness File Format Scan Preset Basic printing Canceling a Print JOBPrinting a Document Line port Micro filter DSL modem/Telephone line Faxing optionalPreparing to FAX Understanding the FAX Screen Sending a fax Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a FAX Redialing the last number Delaying a fax transmissionSending a fax manually On Hook Dial Automatic resending Receiving a FAX Receiving faxes in memory Adjusting the Document SettingsReceiving faxes manually using an extension telephone Receiving in secure receiving mode Storing individual fax numbers Speed Dial No Setting UP a FAX PhonebookStoring Group fax numbers Group No Printing Deleting the polling document Using the Polling OptionSetting up a fax phonebook using SyncThru Web Service Storing the originals for polling Storing originals in Mailbox Using MailboxPolling from a remote Mailbox Creating Mailbox Sending a FAX in Toll Save Time Printing a Report After Sending a FAXFaxing to a remote Mailbox Forwarding a Received FAX to Other Destination Adding Documents to a Reserved Delay FAX JOB Press Fax Ending Sound Setting UP the END FAX ToneForwarding a sent fax to other destination by server Forwarding a received fax to other destination by server Plugging in a USB Memory Device Using USB memory deviceAbout USB Memory Understanding the USB Screen Press Scan to USB Scanning to AN USB Memory DeviceScan to USB Scanning Machine senses and determines the size of the original Press USB Scan to USB the Output tab File Format Press USB Scan to USB the Output tab Scan PresetFile Policy Press USB Scan to USB the Output tab Quality To print a document from a USB memory device Printing from a USB Memory DevicePress USB Print Document Box Screen Using document boxAbout Document BOX Understanding the Document BOX Screen Document List Screen Storing Documents to Document BOXBox Adding Screen Edit a Box Screen Storing documents during copy, scan, fax function Workflow Screen Using standard workflowAbout Standard Workflow Understanding the Standard Workflow Screen Properties Tab Workform Creating ScreenInput Tab Transmit Tab Various Operations with Workform Machine Status screen Machine status and advanced setupMachine Setup Admin Setting screen Browsing the MACHINE’S Status General SettingsOption Description Setting the Setup tab Optional Service AdjustmentWithin Job Offsetting to On, the output paper is Contention FAX Setup Copy Setup Dial Tone Volume Speaker VolumeJunk Fax Setup Ring Volume Access Control Network SetupSecurity Authentication system can be Authentication It disables Authentication Method LocalSyncThru Web Service Security User Access Control User Authentication Method Select IP Address or Host Name Select Security External Authentication Server SMB ServerUser Accounting Method Select the IP Address or Host Name Information Hiding Optional ServiceChange Admin. Password Log Standard Workflow Management Document BOX ManagementPrinting a Report Fax Send Report Report ConfigurationMulti Send Report When you Report Maintenance Cleaning the transfer unit Cleaning Your MachineCleaning the outside Cleaning the inside Maintaining the Toner Cartridge Expected cartridge life Maintaining the Imaging UnitReplacing the imaging unit Maintenance Items Yield Average Maintenance PartsTo access SyncThru Web Service Managing Your Machine from the Website Tips for Avoiding Paper Jams TroubleshootingClearing Document Jams Roller misfeed Misfeed of exiting paper Tray Clearing Paper JamsMessage Location of JAM GO to Optional tray Optional high capacity feeder Multi-purpose tray Paper exit area Fuser area or around the toner cartridgeDuplex unit area Paper jam in front of finisher Stacker finisher Understanding Display Messages Message Meaning Suggested SolutionsPaper jam at exit of finisher Compatible. Check Installed. Install itLSU error zzz Imaging unit is not Admin Setting to Switch is locked orAnother problem Not installed. Install Condition Suggested Solutions Solving Other ProblemsTouch screen problem Paper feeding problems Condition Possible Cause Suggested Solutions Printing problems Printing quality problems Toner smear White SpotsVertical lines Color or Black Copying problems Network Scan problems Scanning problems Common PostScript problems Fax problemsProblem Possible Solution Cause Common Linux problems Common Windows problems Not print whole pages Encounter errorCome out Unexpected color Not scan Common Macintosh problems Supplies Ordering supplies and accessoriesAccessories Accessory Description Part Number HOW to Purchase Installing a memory module Installing accessoriesPrecautions to Take When Installing Accessories Installing a Memory Dimm Select the Samsung SCX-6x55 Series PS printer Select Device SettingsReplacing the Stapler Activating the added memory in the PS printer properties Enabling FAX Feature After Installing the FAX Option KIT General Specifications SpecificationsPrinter Specifications Scanner Specifications Copier SpecificationsFacsimile Specifications Optional Glossary EtherTalk ITU-T No chartEmulation Ethernet NetWare ResolutionMAC address Modem Watermark Subnet MaskToner Cartridge UNC Path Control panel 18, 19 copy Index 131 132 COUNTRY/REG Customer Care WEB Site ION Center Contact samsung worldwide Russia Page REV Software section Contents Using Windows PostScript Driver Using Smart Panel For a USB-connected Printing Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical Installation Custom Installation Select the components to be installed and click Next Select Custom installation. Click Next Installing Software for Network Printing Click Next Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer Software Next Removing Printer Software Select your printer driver from the Name drop-down list Printing a Document Printing to a file PRN Printer SettingsSelect Printers and Faxes Select your printer driver icon Paper Tab Layout Tab First ResolutionToner Save Mode Graphics Tab Extras Tab About Tab Using a Favorite SettingUsing Help Job Setting Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters None Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Editing a Watermark Using WatermarksUsing an Existing Watermark Creating a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page Overlay Advanced Using Windows PostScript Driver Printing Overview Direct Printing UtilityFrom the Direct Printing Utility window Double-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer box Using Samsung SmarThru Office Scanning Using Samsung SmarThru Office Working area Uninstalling Samsung SmarThru Office Scanning Using the WIA Driver Scanning Process with TWAIN- enabled Software Scanning Toner Level Troubleshooting GuideDriver Setting Only for Windows Understanding Smart Panel Changing the Smart Panel Program Settings Opening the Troubleshooting Guide Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux Driver Printers Tab Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver Configurator Sharing Ports Between Printers and Scanners Scanners ConfigurationPorts Configuration Classes Tab Printing from Applications Configuring Printer Properties Printing Files Scanning a DocumentClick Properties Adding Job Type Settings Using the Image Manager Tools Function Double-click the SamsungMFP Installer OSX icon Installing SoftwareInstalling the printer driver Uninstalling the printer driver Scan driver Setting Up the PrinterInstalling the Scan driver Uninstalling the Scan driver Select your printer name For a USB-connected Printing a Document Changing Printer SettingsLayout Graphics Printer FeaturesPaper Duplex Printing Printing Multiple Pages on One Sheet of Paper Start Applications and click Image Capture Scanning Index Windows 16 toner save 16 true-type option