Common Windows problems | Samsung SCX-6555N Series instruction

	PROBLEM	POSSIBLE	SOLUTION
	PROBLEM	CAUSE	SOLUTION
		CAUSE

	The machine	It might take	Try to print with the latest
	does not staple	longer to print	Adobe Reader program or
	correctly when	when you print a	print with turning on "Print as
	printing more	PDF file as an	Image" option from Acrobat
	printing more	image.	printing options. It might take
	than one copy	image.	printing options. It might take
	than one copy		longer to print when you print
	from Acrobat		longer to print when you print
	from Acrobat		a PDF file as an image.
	Reader with a		a PDF file as an image.
	Reader with a
	collate option.
	(only in Window/
	Macintosh)
	The machine	Turning off	If you want to use the
	does not staple	collation options	collation option, go to printer
	correctly when	on applications	driver’s advanced option and
	printing more	(including CUPS	turn the collation on.
	printing more	pstops collation
	than one copy	pstops collation
	than one copy	option) may solve
	with a collate	option) may solve
	with a collate	this problem.
	option. (only in	this problem.
	option. (only in
	Linux)

	Common Windows problems

	CONDITION	SUGGESTED SOLUTIONS

	“File in Use”	Exit all software applications. Remove all
	message appears	software from the StartUp Group, then restart
	during installation.	Windows. Reinstall the printer driver.

	“General Protection	Close all other applications, reboot Windows
	Fault”, “Exception	and try printing again.
	OE”, “Spool32”, or
	“Illegal Operation”
	messages appear.
	“Fail To Print”, “A	These messages may appear during printing.
	printer timeout error	Just keep waiting until the machine finishes
	occurred.” messages	printing. If the message appears in standby
	appear.	mode or after printing has been completed,
	appear.	check the connection and/or whether an error
		check the connection and/or whether an error
		has occurred.

	Refer to Microsoft Windows User’s Guide that came with your

computer for further information on Windows error messages.

Common Linux problems

CONDITION	SUGGESTED SOLUTIONS

The machine does	• Check if the printer driver is installed in your
not print.	system. Open Unified Driver configurator
	and switch to the Printers tab in Printers
	configuration window to look at the list of
	available printers. Make sure that your
	machine is displayed on the list. If not, invoke
	Add new printer wizard to set up your device.
	• Check if the printer is started. Open Printers
	configuration and select your machine on the
	printers list. Look at the description in the
	Selected printer pane. If its status contains
	“(stopped)” string, press the Start button.
	After that normal operation of the printer
	should be restored. The “stopped” status
	might be activated when some problems in
	printing occurred. For instance, this could be
	an attempt to print document when port is
	claimed by a scanning application.
	• Check if the port is not busy. Since functional
	components of MFP (printer and scanner)
	share the same I/O interface (port), the
	situation of simultaneous access of different
	“consumer” application to the same port is
	possible. To avoid possible conflicts, only
	one of them at a time is allowed to gain
	control over the device. The other
	“consumer” will encounter “device busy”
	response. You should open ports
	configuration and select the port assigned to
	your printer. In the Selected port pane you
	can see if the port is occupied by some other
	application. If this is the case, you should
	wait for completion of the current job or
	should press Release port button, if you are
	sure that the present owner is not functioning
	properly.
	• Check if your application has special print
	option such as “-oraw”. If “-oraw” is specified
	in the command line parameter then remove
	it to print properly. For Gimp front-end, select
	“print” -> “Setup printer” and edit command
	line parameter in the command item.
	• The CUPS (Common Unix Printing System)
	version distributed with SuSE Linux 9.2
	(cups-1.1.21) has a problem with ipp
	(Internet Printing Protocol) printing.Use the
	socket printing instead of ipp or install later
	version of CUPS (cups-1.1.22 or higher).
Some color images	This is a known bug in Ghostscript (until GNU
come out all black.	Ghostscript version 7.05) when the base color
	space of the document is indexed color space
	and it is converted through CIE color space.
	Because Postscript uses CIE color space for
	Color Matching System, you should upgrade
	Ghostscript on your system to at least GNU
	Ghostscript version 7.06 or later. You can find
	recent Ghostscript versions at
	www.ghostscript.com.

116_Troubleshooting

Image 116

Samsung SCX-6555N Series manual Common Windows problems, Common Linux problems

Contents

Multi Functional Printer Features of your new laser MFP Special Features Features by Models FeaturesAbout this USER’S Guide Convention Description Example Quick Install Guide Finding More InformationOnline User’s Guide Printer Driver Help Safety information Important Safety Symbols and Precautions Laser Safety Statement Ozone Safety Mercury SafetyPower Saver Perchlorate Warning Radio Frequency Emissions FAX BrandingRinger Equivalence Number FCC Information to the User You must earth this machine Replacing the Fitted Plug for UK onlyYou should also know that Declaration of Conformity European Countries Openssl LicenseApprovals and Certifications EC Certification Original Ssleay License Contents Copying originals Changing the settings for each copy Using special copy featuresChanging the scan feature settings Duplex Scanning originals and sending via SMB/FTP Scan to Server Color Mode Setting up a fax phonebook Using the polling optionUsing Mailbox Receiving a fax Various Operations with Workform About Document Box Understanding the Document box screenStoring documents to Document box Delayed start feature Notification featureApproval feature Machine Setup Understanding display messages Solving other problems 124 General specifications Introduction Printer OverviewFront view Rear view Control Panel Overview Machine Setup button Power Saver buttonIntroducing the Touch Screen and Useful Buttons Touch screen Understanding the Status LED Interrupt buttonOff Green Blinking Machine Status Menu OverviewMain screen Detail Delete Delete All Admin SettingUsage Page Report Printer Driver Features ContentsFeature PCL Postscript Supplied Software Setting UP the Hardware Setting UP the NetworkGetting started Supported operating systems Configuring network protocol via the machine System RequirementsWindows Requirement Recommended Linux Installing the SoftwareMacintosh Machines Basic Settings Altitude adjustmentSetting the authentication password Click Settings Machine Settings System Setup Altitude Adj Setting the date and time Setting job timeoutUsing energy saving feature Setting the default tray and paper Using the SetIP program Installing the programSetting network values Understanding the Keyboard Loading originals and print media Loading OriginalsOn the scanner glass Dadf Selecting Print Media Specification on print media Type Size Dimensions Weighta Capacityb Media sizes supported in each mode Mode Size SourceGuidelines for special print media Media Type Guidelines Changing the Size of the Paper in the Paper Tray Loading Paper Full Empty Tips on using the multi-purpose tray Multi-purpose tray Setting the Paper Size and Type Copying Understanding the Copy ScreenBasic tab Advanced tab Changing the Settings for Each Copy Copying OriginalsImage tab Changing the size of originals Reducing or enlarging copies Copying on both sides of originals Duplex Using Special Copy Features Deciding the form of copy output Collated / StapleSelecting the type of originals Changing the darkness Press Add Segment ID card copyingCopying ID with the manual ID copy option Up or 4-up copying N-up Poster copyingClone copying Press the Advanced tab Poster Copy Book copying Booklet copyingCover copying Transparency copying Erasing edges Erasing background imagesShifting margins Watermark copying Overlay copying Auto crop copyingMulti-Bin Press the Advanced tab Auto Crop Scanning Scanning BasicsUnderstanding the Scan Screen Press Scan to Email, NetScan or Scan to Server Scan to Server Scan to EmailNetScan Press Scan to Email Scanning Originals and Sending Through Email Scan to EmailOutput tab Setting up an email account Scanning and sending multiple documents in a single emailStoring email addresses Individual Entering email addresses by the address book Entering email addresses by the keyboardPreparation for network scanning Global Scanning Originals and Sending VIA SMB/ FTP Scan to Server Scanning and sending via NetScanPreparation for scanning to SMB/FTP Scanning and sending to SMB/FTP server Changing the Scan Feature Settings ResolutionFeature Resolution DPI File Format Duplex Color Mode Original TypeDarkness Erase Background Scan Preset File Format Printing a Document Canceling a Print JOBBasic printing Faxing optional Preparing to FAXUnderstanding the FAX Screen Line port Micro filter DSL modem/Telephone line Setting the fax header Press the Setup tab Fax Setup Machine ID & Fax NoSending a FAX Sending a fax Delaying a fax transmission Sending a fax manually On Hook DialAutomatic resending Redialing the last number Receiving a FAX Adjusting the Document Settings Receiving faxes manually using an extension telephoneReceiving in secure receiving mode Receiving faxes in memory Storing Group fax numbers Group No Setting UP a FAX PhonebookStoring individual fax numbers Speed Dial No Using the Polling Option Setting up a fax phonebook using SyncThru Web ServiceStoring the originals for polling Printing Deleting the polling document Using Mailbox Polling from a remote MailboxCreating Mailbox Storing originals in Mailbox Faxing to a remote Mailbox Printing a Report After Sending a FAXSending a FAX in Toll Save Time Adding Documents to a Reserved Delay FAX JOB Forwarding a Received FAX to Other Destination Setting UP the END FAX Tone Forwarding a sent fax to other destination by serverForwarding a received fax to other destination by server Press Fax Ending Sound Using USB memory device About USB MemoryUnderstanding the USB Screen Plugging in a USB Memory Device Scanning to AN USB Memory Device Scan to USBScanning Press Scan to USB Machine senses and determines the size of the original Press USB Scan to USB the Output tab Scan Preset File PolicyPress USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab File Format Press USB Print Printing from a USB Memory DeviceTo print a document from a USB memory device Using document box About Document BOXUnderstanding the Document BOX Screen Document Box Screen Storing Documents to Document BOX Box Adding ScreenEdit a Box Screen Document List Screen Storing documents during copy, scan, fax function Using standard workflow About Standard WorkflowUnderstanding the Standard Workflow Screen Workflow Screen Workform Creating Screen Input TabTransmit Tab Properties Tab Various Operations with Workform Machine status and advanced setup Machine SetupAdmin Setting screen Machine Status screen Option Description General SettingsBrowsing the MACHINE’S Status Adjustment Within Job Offsetting to On, the output paper isContention Setting the Setup tab Optional Service Copy Setup FAX Setup Speaker Volume Junk Fax SetupRing Volume Dial Tone Volume Security Network SetupAccess Control Authentication It disables Authentication Method Local SyncThru Web ServiceSecurity User Access Control Authentication system can be User Authentication Method Select Security External Authentication Server SMB Server User Accounting MethodSelect the IP Address or Host Name Select IP Address or Host Name Optional Service Change Admin. PasswordLog Information Hiding Printing a Report Document BOX ManagementStandard Workflow Management Report Configuration Multi Send Report When youReport Fax Send Report Maintenance Cleaning Your Machine Cleaning the outsideCleaning the inside Cleaning the transfer unit Maintaining the Toner Cartridge Replacing the imaging unit Maintaining the Imaging UnitExpected cartridge life Maintenance Maintenance Parts To access SyncThru Web ServiceManaging Your Machine from the Website Items Yield Average Clearing Document Jams TroubleshootingTips for Avoiding Paper Jams Misfeed of exiting paper Roller misfeed Message Location of JAM GO to Clearing Paper JamsTray Optional tray Optional high capacity feeder Multi-purpose tray Duplex unit area Fuser area or around the toner cartridgePaper exit area Stacker finisher Paper jam in front of finisher Paper jam at exit of finisher Message Meaning Suggested SolutionsUnderstanding Display Messages Installed. Install it LSU error zzzImaging unit is not Compatible. Check Switch is locked or Another problemNot installed. Install Admin Setting to Solving Other Problems Touch screen problemPaper feeding problems Condition Suggested Solutions Printing problems Condition Possible Cause Suggested Solutions Printing quality problems White Spots Vertical linesColor or Black Toner smear Copying problems Scanning problems Network Scan problems Problem Possible Solution Cause Fax problemsCommon PostScript problems Common Windows problems Common Linux problems Encounter error Come outUnexpected color Not print whole pages Common Macintosh problems Not scan Ordering supplies and accessories AccessoriesAccessory Description Part Number Supplies HOW to Purchase Installing accessories Precautions to Take When Installing AccessoriesInstalling a Memory Dimm Installing a memory module Select Device Settings Replacing the StaplerActivating the added memory in the PS printer properties Select the Samsung SCX-6x55 Series PS printer Enabling FAX Feature After Installing the FAX Option KIT Printer Specifications SpecificationsGeneral Specifications Facsimile Specifications Optional Copier SpecificationsScanner Specifications Glossary ITU-T No chart EmulationEthernet EtherTalk Resolution MAC addressModem NetWare Subnet Mask Toner CartridgeUNC Path Watermark Index Control panel 18, 19 copy 131 132 Contact samsung worldwide COUNTRY/REG Customer Care WEB Site ION Center Russia Page REV Software section Contents Using Windows PostScript Driver Using Smart Panel For a USB-connected Printing Installing Printer Software Installing Software for Local PrintingTypical Installation Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Installing Software for Network Printing Click Next Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Next Printing a Document Select your printer driver from the Name drop-down list Select Printers and Faxes Select your printer driver icon Printer SettingsPrinting to a file PRN Layout Tab Paper Tab Resolution Toner Save ModeGraphics Tab First Extras Tab Using a Favorite Setting Using HelpJob Setting About Tab Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Printing on Both Sides of Paper Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size None Using Watermarks Using an Existing WatermarkCreating a Watermark Editing a Watermark Using Overlays What is an Overlay?Using a Page Overlay Creating a New Page Overlay Using Windows PostScript Driver Advanced From the Direct Printing Utility window Overview Direct Printing UtilityPrinting Setting Up a Host Computer Setting Up a Client ComputerCheck the Share this printer box Double-clickPrinters and Faxes Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Uninstalling Samsung SmarThru Office Working area Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Scanning Troubleshooting Guide Driver Setting Only for WindowsUnderstanding Smart Panel Toner Level Opening the Troubleshooting Guide Changing the Smart Panel Program Settings Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Uninstalling the Unified Linux Driver Click Uninstall Using the Unified Driver Configurator Printers ConfigurationOpening the Unified Driver Configurator Printers Tab Scanners Configuration Ports ConfigurationClasses Tab Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing from Applications Click Properties Scanning a DocumentPrinting Files Using the Image Manager Adding Job Type Settings Tools Function Installing Software Installing the printer driverUninstalling the printer driver Double-click the SamsungMFP Installer OSX icon Setting Up the Printer Installing the Scan driverUninstalling the Scan driver Scan driver For a USB-connected Select your printer name Layout Changing Printer SettingsPrinting a Document Paper Printer FeaturesGraphics Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning Start Applications and click Image Capture Index Windows 16 toner save 16 true-type option