CONDITION | SUGGESTED SOLUTIONS |
|
|
Curl or wave | • Ensure that the paper is loaded properly. |
•Check the paper type and quality. Both high temperature and humidity can cause paper
curl. (See "Specification on print media" on page 33.)
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
•Check the paper type and quality. (See "Specification on print media" on page 33.)
•Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts | Check for leaking toner. Clean the inside of the |
are dirty | machine. Contact a service representative. |
Solid Color or | • The imaging unit may not be installed |
Black pages | properly. Remove the cartridge and reinsert |
A | it. |
• The imaging unit may be defective and need | |
replacing. Remove the imaging unit and | |
install a new one. (See "Replacing the | |
imaging unit" on page 95.) | |
• The machine may require repair. Contact a | |
service representative. | |
Loose toner | • Clean the inside of the machine. Contact a |
| service representative. |
| • Check the paper type and quality. (See |
| "Specification on print media" on page 33.) |
| • Remove the imaging unit and then, install a |
| new one. (See "Replacing the imaging |
| unit" on page 95.) |
| • If the problem persists, the machine may |
| require repair. Contact a service |
| representative. |
CONDITION | SUGGESTED SOLUTIONS |
|
|
Character Voids | Character voids are white areas within parts of |
A | characters that should be solid black: |
• If you are using transparencies, try another | |
type of transparency. Because of the | |
composition of transparencies, some | |
character voids are normal. | |
• You may be printing on the wrong surface | |
of the paper. Remove the paper and turn it | |
around. | |
| • The paper may not meet paper |
| specifications. (See "Specification on print |
| media" on page 33.) |
Horizontal stripes | If horizontally aligned black streaks or smears |
| appear: |
• The imaging unit may be installed improperly. Remove the cartridge and reinsert it.
• The imaging unit may be defective. Remove the toner cartridge and install a new one. (See "Replacing the toner cartridge" on page 94.)
• If the problem persists, the machine may require repair. Contact a service representative.
Curl | If the printed paper is curled or paper does not |
| feed into the machine: |
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
| • Change the printer option and try again. Go | ||
| to printer properties, click Paper tab, and | ||
| set type to Thin Paper. Refer to the | ||
| Software section for details. | ||
|
|
| |
An unknown | Your printer is probably being used at an | ||
image repetitively altitude of 1,000 m (3,281 ft) or above. | |||
appears on a next | The high altitude may affect the print quality | ||
few sheets or | such as loose toner or light imaging. You can | ||
loose toner, light | set this option through Paper or Printer tab in | ||
print, or | printer driver’s properties. (See "Altitude | ||
adjustment" on page 28.) | |||
contamination | |||
|
| ||
occurs. |
|
| |
|
| ||
Copying problems | |||
|
|
| |
CONDITION | SUGGESTED SOLUTIONS | ||
|
|
| |
Copies are too light | Use Light and Dark arrows to darken or | ||
or too dark. | lighten the backgrounds of copies. | ||
|
| ||
Smears, lines, | • If the defects are on the original, press | ||
marks, or spots | Light and Dark arrows to lighten the | ||
appears on copies. | background of your copies. | ||
•If there are no defects on the original, clean the scan unit. (See "Cleaning the scan unit" on page 93.)
Troubleshooting_ 113
