Clearing Paper Jams, Tray | Samsung SCX-6555N Series manual

CLEARING PAPER JAMS

When a paper jam occurs, the warming message appears on the display screen. Refer to the table below to locate and clear the paper jam.

MESSAGE	LOCATION OF JAM	GO TO

Paper Jam in tray 1,	In the paper feed area	See "In the multi-
Paper Jam in tray 2,	(tray 1, optional tray, or	purpose tray" on
Paper Jam in tray 2	multi-purpose tray)	page 103.
(HCF),		See "In the optional
Paper Jam in tray 3,		tray" on page 101.
Paper Jam in tray 3,		See "In the optional
Paper Jam in tray 3		See "In the optional
Paper Jam in tray 3		high capacity
(HCF),		high capacity
(HCF),		feeder" on page 102.
Paper Jam in tray 4,		feeder" on page 102.
Paper Jam in tray 4,
Paper Jam in MP
tray

Paper Jam in exit	In the fuser area or	See "In the fuser area
area	around the toner	or around the toner
	cartridge	cartridge" on page 104.

Paper Jam inside of	In the paper exit area	See "In the paper exit
machine		area" on page 104.

Paper Jam at the	In the duplex unit	See "In the duplex unit
bottom of duplex		area" on page 104.
path,
Paper Jam at the
top of duplex path,
Paper Jam inside of
duplex path

Paper jam in front of	In the stacker unit	See "Paper jam in front
finisher		of finisher" on
		page 105.

Paper jam inside	In the stacker unit	See "Paper jam inside
finisher, Paper jam		finisher, Paper jam
inside finisher’s		inside finisher’s
duplex		duplex" on page 105.
duplex

Paper jam at exit of	In the stacker unit	See "Paper jam at exit
finisher		of finisher" on
		page 106.

To avoid tearing the paper, pull the jammed paper out gently and slowly. Follow the instructions in the following sections to clear the jam.

In the tray 1

1.Pull out the paper tray to open. After you pull it out completely, lift the front part of the tray up slightly to release the tray from the machine.

2.Remove the jammed paper by gently pulling it straight out.

Once you remove the jammed paper here, open the side cover and then close it to clear the error message on the display.

If there is any resistance, and the paper does not move immediately when you pull, stop pulling. Then:

3.Open the side cover.

Do not touch the shiny imaging unit surface. Scratches or smudges will result in poor print quality.

100_Troubleshooting

Image 100

Samsung SCX-6555N Series manual Clearing Paper Jams, Tray, Message Location of JAM GO to

Contents

Multi Functional Printer Features of your new laser MFP Special Features Features by Models FeaturesAbout this USER’S Guide Convention Description Example Quick Install Guide Finding More InformationOnline User’s Guide Printer Driver Help Safety information Important Safety Symbols and Precautions Laser Safety Statement Ozone Safety Mercury SafetyPower Saver Perchlorate Warning Radio Frequency Emissions FAX BrandingRinger Equivalence Number FCC Information to the User You should also know that Replacing the Fitted Plug for UK onlyYou must earth this machine Declaration of Conformity European Countries Openssl LicenseApprovals and Certifications EC Certification Original Ssleay License Contents Copying originals Changing the settings for each copy Using special copy featuresChanging the scan feature settings Duplex Scanning originals and sending via SMB/FTP Scan to Server Color Mode Setting up a fax phonebook Using the polling optionUsing Mailbox Receiving a fax Storing documents to Document box About Document Box Understanding the Document box screenVarious Operations with Workform Delayed start feature Notification featureApproval feature Machine Setup Understanding display messages Solving other problems 124 General specifications Introduction Printer OverviewFront view Rear view Control Panel Overview Machine Setup button Power Saver buttonIntroducing the Touch Screen and Useful Buttons Touch screen Understanding the Status LED Interrupt buttonOff Green Blinking Main screen Menu OverviewMachine Status Usage Page Report Admin SettingDetail Delete Delete All Printer Driver Features ContentsFeature PCL Postscript Supplied Software Setting UP the Hardware Setting UP the NetworkGetting started Supported operating systems Configuring network protocol via the machine System RequirementsWindows Requirement Recommended Macintosh Installing the SoftwareLinux Machines Basic Settings Altitude adjustmentSetting the authentication password Click Settings Machine Settings System Setup Altitude Adj Setting the date and time Setting job timeoutUsing energy saving feature Setting the default tray and paper Using the SetIP program Installing the programSetting network values Understanding the Keyboard Loading originals and print media Loading OriginalsOn the scanner glass Dadf Selecting Print Media Specification on print media Type Size Dimensions Weighta Capacityb Media sizes supported in each mode Mode Size SourceGuidelines for special print media Media Type Guidelines Changing the Size of the Paper in the Paper Tray Loading Paper Full Empty Tips on using the multi-purpose tray Multi-purpose tray Setting the Paper Size and Type Copying Understanding the Copy ScreenBasic tab Advanced tab Changing the Settings for Each Copy Copying OriginalsImage tab Changing the size of originals Reducing or enlarging copies Copying on both sides of originals Duplex Using Special Copy Features Deciding the form of copy output Collated / StapleSelecting the type of originals Changing the darkness Copying ID with the manual ID copy option ID card copyingPress Add Segment Up or 4-up copying N-up Poster copyingClone copying Press the Advanced tab Poster Copy Book copying Booklet copyingCover copying Transparency copying Erasing edges Erasing background imagesShifting margins Watermark copying Overlay copying Auto crop copyingMulti-Bin Press the Advanced tab Auto Crop Scanning Scanning BasicsUnderstanding the Scan Screen Press Scan to Email, NetScan or Scan to Server NetScan Scan to EmailScan to Server Output tab Scanning Originals and Sending Through Email Scan to EmailPress Scan to Email Setting up an email account Scanning and sending multiple documents in a single emailStoring email addresses Individual Entering email addresses by the address book Entering email addresses by the keyboardPreparation for network scanning Global Scanning Originals and Sending VIA SMB/ FTP Scan to Server Scanning and sending via NetScanPreparation for scanning to SMB/FTP Scanning and sending to SMB/FTP server Changing the Scan Feature Settings ResolutionFeature Resolution DPI File Format Duplex Color Mode Original TypeDarkness Erase Background Scan Preset File Format Basic printing Canceling a Print JOBPrinting a Document Faxing optional Preparing to FAXUnderstanding the FAX Screen Line port Micro filter DSL modem/Telephone line Setting the fax header Press the Setup tab Fax Setup Machine ID & Fax NoSending a FAX Sending a fax Delaying a fax transmission Sending a fax manually On Hook DialAutomatic resending Redialing the last number Receiving a FAX Adjusting the Document Settings Receiving faxes manually using an extension telephoneReceiving in secure receiving mode Receiving faxes in memory Storing individual fax numbers Speed Dial No Setting UP a FAX PhonebookStoring Group fax numbers Group No Using the Polling Option Setting up a fax phonebook using SyncThru Web ServiceStoring the originals for polling Printing Deleting the polling document Using Mailbox Polling from a remote MailboxCreating Mailbox Storing originals in Mailbox Sending a FAX in Toll Save Time Printing a Report After Sending a FAXFaxing to a remote Mailbox Adding Documents to a Reserved Delay FAX JOB Forwarding a Received FAX to Other Destination Setting UP the END FAX Tone Forwarding a sent fax to other destination by serverForwarding a received fax to other destination by server Press Fax Ending Sound Using USB memory device About USB MemoryUnderstanding the USB Screen Plugging in a USB Memory Device Scanning to AN USB Memory Device Scan to USBScanning Press Scan to USB Machine senses and determines the size of the original Press USB Scan to USB the Output tab Scan Preset File PolicyPress USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab File Format To print a document from a USB memory device Printing from a USB Memory DevicePress USB Print Using document box About Document BOXUnderstanding the Document BOX Screen Document Box Screen Storing Documents to Document BOX Box Adding ScreenEdit a Box Screen Document List Screen Storing documents during copy, scan, fax function Using standard workflow About Standard WorkflowUnderstanding the Standard Workflow Screen Workflow Screen Workform Creating Screen Input TabTransmit Tab Properties Tab Various Operations with Workform Machine status and advanced setup Machine SetupAdmin Setting screen Machine Status screen Browsing the MACHINE’S Status General SettingsOption Description Adjustment Within Job Offsetting to On, the output paper isContention Setting the Setup tab Optional Service Copy Setup FAX Setup Speaker Volume Junk Fax SetupRing Volume Dial Tone Volume Access Control Network SetupSecurity Authentication It disables Authentication Method Local SyncThru Web ServiceSecurity User Access Control Authentication system can be User Authentication Method Select Security External Authentication Server SMB Server User Accounting MethodSelect the IP Address or Host Name Select IP Address or Host Name Optional Service Change Admin. PasswordLog Information Hiding Standard Workflow Management Document BOX ManagementPrinting a Report Report Configuration Multi Send Report When youReport Fax Send Report Maintenance Cleaning Your Machine Cleaning the outsideCleaning the inside Cleaning the transfer unit Maintaining the Toner Cartridge Expected cartridge life Maintaining the Imaging UnitReplacing the imaging unit Maintenance Maintenance Parts To access SyncThru Web ServiceManaging Your Machine from the Website Items Yield Average Tips for Avoiding Paper Jams TroubleshootingClearing Document Jams Misfeed of exiting paper Roller misfeed Tray Clearing Paper JamsMessage Location of JAM GO to Optional tray Optional high capacity feeder Multi-purpose tray Paper exit area Fuser area or around the toner cartridgeDuplex unit area Stacker finisher Paper jam in front of finisher Understanding Display Messages Message Meaning Suggested SolutionsPaper jam at exit of finisher Installed. Install it LSU error zzzImaging unit is not Compatible. Check Switch is locked or Another problemNot installed. Install Admin Setting to Solving Other Problems Touch screen problemPaper feeding problems Condition Suggested Solutions Printing problems Condition Possible Cause Suggested Solutions Printing quality problems White Spots Vertical linesColor or Black Toner smear Copying problems Scanning problems Network Scan problems Common PostScript problems Fax problemsProblem Possible Solution Cause Common Windows problems Common Linux problems Encounter error Come outUnexpected color Not print whole pages Common Macintosh problems Not scan Ordering supplies and accessories AccessoriesAccessory Description Part Number Supplies HOW to Purchase Installing accessories Precautions to Take When Installing AccessoriesInstalling a Memory Dimm Installing a memory module Select Device Settings Replacing the StaplerActivating the added memory in the PS printer properties Select the Samsung SCX-6x55 Series PS printer Enabling FAX Feature After Installing the FAX Option KIT General Specifications SpecificationsPrinter Specifications Scanner Specifications Copier SpecificationsFacsimile Specifications Optional Glossary ITU-T No chart EmulationEthernet EtherTalk Resolution MAC addressModem NetWare Subnet Mask Toner CartridgeUNC Path Watermark Index Control panel 18, 19 copy 131 132 Contact samsung worldwide COUNTRY/REG Customer Care WEB Site ION Center Russia Page REV Software section Contents Using Windows PostScript Driver Using Smart Panel For a USB-connected Printing Installing Printer Software Installing Software for Local PrintingTypical Installation Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Installing Software for Network Printing Click Next Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Next Printing a Document Select your printer driver from the Name drop-down list Printing to a file PRN Printer SettingsSelect Printers and Faxes Select your printer driver icon Layout Tab Paper Tab Resolution Toner Save ModeGraphics Tab First Extras Tab Using a Favorite Setting Using HelpJob Setting About Tab Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Printing on Both Sides of Paper Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size None Using Watermarks Using an Existing WatermarkCreating a Watermark Editing a Watermark Using Overlays What is an Overlay?Using a Page Overlay Creating a New Page Overlay Using Windows PostScript Driver Advanced Printing Overview Direct Printing UtilityFrom the Direct Printing Utility window Setting Up a Host Computer Setting Up a Client ComputerCheck the Share this printer box Double-clickPrinters and Faxes Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Uninstalling Samsung SmarThru Office Working area Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Scanning Troubleshooting Guide Driver Setting Only for WindowsUnderstanding Smart Panel Toner Level Opening the Troubleshooting Guide Changing the Smart Panel Program Settings Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click Uninstall Using the Unified Driver Configurator Printers ConfigurationOpening the Unified Driver Configurator Printers Tab Scanners Configuration Ports ConfigurationClasses Tab Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing from Applications Printing Files Scanning a DocumentClick Properties Using the Image Manager Adding Job Type Settings Tools Function Installing Software Installing the printer driverUninstalling the printer driver Double-click the SamsungMFP Installer OSX icon Setting Up the Printer Installing the Scan driverUninstalling the Scan driver Scan driver For a USB-connected Select your printer name Printing a Document Changing Printer SettingsLayout Graphics Printer FeaturesPaper Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning Start Applications and click Image Capture Index Windows 16 toner save 16 true-type option