Samsung SCX-6555N Series manual Printing problems, Condition Possible Cause Suggested Solutions

Printing problems

CONDITION	POSSIBLE CAUSE	SUGGESTED SOLUTIONS
The machine	The machine is not	Check the power cord
does not print.	receiving power.	connections. Check the
		power switch and the power
		source.
	The machine is not	Select Samsung SCX-6x55
	selected as the	Series PCL 6 or Samsung
	default printer.	SCX-6x55 Series PS as your
		default printer in your
		Windows.

Check the machine for the following:

•The side cover is not closed. Close the side cover.

•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 100.)

•No paper is loaded. Load paper. (See "Loading paper" on page 36.)

•The toner cartridge or the imaging unit is not installed. Install the toner cartridge or the imaging unit.

If a system error occurs, contact your service representative.

The connection	Disconnect the printer cable
cable between the	and reconnect it.
computer and the
machine is not
connected properly.
The connection	If possible, attach the cable
cable between the	to another computer that is
computer and the	working properly and print a
machine is	job. You can also try using a
defective.	different printer cable.
The port setting is	Check the Windows printer
incorrect.	setting to make sure that the
	print job is sent to the correct
	port. If the computer has
	more than one port, make
	sure that the machine is
	attached to the correct one.
The machine may	Check the printer properties
be configured	to ensure that all of the print
incorrectly.	settings are correct.
The printer driver	Repair the printer software.
may be incorrectly	See Software section.
installed.
The machine is	Check the display message
malfunctioning.	on the control panel to see if
	the machine is indicating a
	system error. Contact a
	service representative.

CONDITION	POSSIBLE CAUSE	SUGGESTED SOLUTIONS
The machine	The document size	Get more hard disk space
does not print.	is so big that the	and print the document
(Continued)	hard disk space of	again.
	the computer is not
	enough to access
	the print job.
The machine	The paper option	For many software
selects print	that was selected in	applications, the paper
materials from	the printer properties	source selection is found
the wrong paper	may be incorrect.	under the Paper tab within
source.		the printer properties. Select
		the correct paper source.
		See the printer driver help
		screen.
A print job is	The job may be very	Reduce the complexity of the
extremely slow.	complex.	page or try adjusting the print
		quality settings.
Half the page is	The page orientation	Change the page orientation
blank.	setting may be	in your application. See the
	incorrect.	printer driver help screen.
	The paper size and	Ensure that the paper size in
	the paper size	the printer driver settings
	settings do not	matches the paper in the
	match.	tray.
		Or, ensure that the paper
		size in the printer driver
		settings matches the paper
		selection in the software
		application settings you use.
The machine	The printer cable is	Disconnect the printer cable
prints, but the	loose or defective.	and reconnect. Try a print job
text is wrong,		that you have already printed
garbled, or		successfully. If possible,
		attach the cable and the
incomplete.
		machine to another computer
		and try a print job that you
		know works. Finally, try a
		new printer cable.
	The wrong printer	Check the application’s
	driver was selected.	printer selection menu to
		ensure that your machine is
		selected.
	The software	Try printing a job from
	application is	another application.
	malfunctioning.
	The operating	Exit Windows and reboot the
	system is	computer. Turn the machine
	malfunctioning.	off and then back on again.

110_Troubleshooting