Solving Other Problems | Samsung SCX-6555N Series guide

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Touch screen problem

CONDITION	SUGGESTED SOLUTIONS

The touch screen	Turn the machine off and turn it on again. If the
does not show	problem persists, please call for service.
anything.

Paper feeding problems

CONDITION	SUGGESTED SOLUTIONS

Paper is jammed	Clear the paper jam. (See "Clearing paper
during printing.	jams" on page 100.)
Paper sticks	• Check the maximum paper capacity of the tray.
together.	(See "Specification on print media" on
	page 33.)
	• Make sure that you are using the correct type
	of paper. (See "Specification on print
	media" on page 33.)
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to
	stick together.
Multiple sheets of	• Different types of paper may be stacked in the
paper do not feed.	tray. Load paper of only one type, size, and
	weight.
	• If multiple sheets have caused a paper jam,
	clear the paper jam. (See "Clearing paper
	jams" on page 100.)
Paper does not feed	• Remove any obstructions from inside the
into the machine.	machine.
	• Paper has not been loaded correctly. Remove
	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that
	meets the specifications required by the
	machine. (See "Specification on print
	media" on page 33.)
	• If an original does not feed into the machine,
	the DADF rubber pad may require to be
	replaced. Contact a service representative.

CONDITION	SUGGESTED SOLUTIONS

The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing
	on special materials, use the multi-purpose
	tray.
	• An incorrect type of paper is being used. Use
	only paper that meets the specifications
	required by the machine. (See "Specification
	on print media" on page 33.)
	• There may be debris inside the machine. Open
	the front cover and remove the debris.
	• If an original does not feed into the machine,
	the DADF rubber pad may need to be
	replaced. Contact a service representative.

Transparencies	Use only transparencies specifically designed for
stick together in the	laser printers. Remove each transparency as it
paper exit.	exits from the machine.

Envelopes skew or	Ensure that the paper guides are against both
fail to feed correctly.	sides of the envelopes.

Troubleshooting_ 109

Image 109

Samsung SCX-6555N Series manual Solving Other Problems, Touch screen problem, Paper feeding problems

Contents

Multi Functional Printer Special Features Features of your new laser MFP Features Features by ModelsAbout this USER’S Guide Convention Description Example Finding More Information Quick Install GuideOnline User’s Guide Printer Driver Help Important Safety Symbols and Precautions Safety information Laser Safety Statement Mercury Safety Ozone SafetyPower Saver Perchlorate Warning FAX Branding Radio Frequency EmissionsRinger Equivalence Number FCC Information to the User You should also know that Replacing the Fitted Plug for UK onlyYou must earth this machine Openssl License Declaration of Conformity European CountriesApprovals and Certifications EC Certification Original Ssleay License Contents Using special copy features Copying originals Changing the settings for each copyChanging the scan feature settings Duplex Scanning originals and sending via SMB/FTP Scan to Server Using the polling option Color Mode Setting up a fax phonebookUsing Mailbox Receiving a fax Storing documents to Document box About Document Box Understanding the Document box screenVarious Operations with Workform Notification feature Delayed start featureApproval feature Machine Setup 124 General specifications Understanding display messages Solving other problems Printer Overview IntroductionFront view Rear view Control Panel Overview Power Saver button Machine Setup buttonIntroducing the Touch Screen and Useful Buttons Touch screen Interrupt button Understanding the Status LEDOff Green Blinking Main screen Menu OverviewMachine Status Usage Page Report Admin SettingDetail Delete Delete All Contents Printer Driver FeaturesFeature PCL Postscript Supplied Software Setting UP the Network Setting UP the HardwareGetting started Supported operating systems System Requirements Configuring network protocol via the machineWindows Requirement Recommended Macintosh Installing the SoftwareLinux Altitude adjustment Machines Basic SettingsSetting the authentication password Click Settings Machine Settings System Setup Altitude Adj Setting job timeout Setting the date and timeUsing energy saving feature Setting the default tray and paper Installing the program Using the SetIP programSetting network values Understanding the Keyboard Loading Originals Loading originals and print mediaOn the scanner glass Dadf Selecting Print Media Type Size Dimensions Weighta Capacityb Specification on print media Mode Size Source Media sizes supported in each modeGuidelines for special print media Media Type Guidelines Changing the Size of the Paper in the Paper Tray Full Empty Loading Paper Multi-purpose tray Tips on using the multi-purpose tray Setting the Paper Size and Type Understanding the Copy Screen CopyingBasic tab Advanced tab Copying Originals Changing the Settings for Each CopyImage tab Changing the size of originals Copying on both sides of originals Duplex Reducing or enlarging copies Deciding the form of copy output Collated / Staple Using Special Copy FeaturesSelecting the type of originals Changing the darkness Copying ID with the manual ID copy option ID card copyingPress Add Segment Poster copying Up or 4-up copying N-upClone copying Press the Advanced tab Poster Copy Booklet copying Book copyingCover copying Transparency copying Erasing background images Erasing edgesShifting margins Watermark copying Auto crop copying Overlay copyingMulti-Bin Press the Advanced tab Auto Crop Scanning Basics ScanningUnderstanding the Scan Screen Press Scan to Email, NetScan or Scan to Server NetScan Scan to EmailScan to Server Output tab Scanning Originals and Sending Through Email Scan to EmailPress Scan to Email Scanning and sending multiple documents in a single email Setting up an email accountStoring email addresses Individual Entering email addresses by the keyboard Entering email addresses by the address bookPreparation for network scanning Global Scanning and sending via NetScan Scanning Originals and Sending VIA SMB/ FTP Scan to ServerPreparation for scanning to SMB/FTP Scanning and sending to SMB/FTP server Resolution Changing the Scan Feature SettingsFeature Resolution DPI File Format Duplex Original Type Color ModeDarkness Erase Background File Format Scan Preset Basic printing Canceling a Print JOBPrinting a Document Preparing to FAX Faxing optionalUnderstanding the FAX Screen Line port Micro filter DSL modem/Telephone line Press the Setup tab Fax Setup Machine ID & Fax No Setting the fax headerSending a FAX Sending a fax Sending a fax manually On Hook Dial Delaying a fax transmissionAutomatic resending Redialing the last number Receiving a FAX Receiving faxes manually using an extension telephone Adjusting the Document SettingsReceiving in secure receiving mode Receiving faxes in memory Storing individual fax numbers Speed Dial No Setting UP a FAX PhonebookStoring Group fax numbers Group No Setting up a fax phonebook using SyncThru Web Service Using the Polling OptionStoring the originals for polling Printing Deleting the polling document Polling from a remote Mailbox Using MailboxCreating Mailbox Storing originals in Mailbox Sending a FAX in Toll Save Time Printing a Report After Sending a FAXFaxing to a remote Mailbox Forwarding a Received FAX to Other Destination Adding Documents to a Reserved Delay FAX JOB Forwarding a sent fax to other destination by server Setting UP the END FAX ToneForwarding a received fax to other destination by server Press Fax Ending Sound About USB Memory Using USB memory deviceUnderstanding the USB Screen Plugging in a USB Memory Device Scan to USB Scanning to AN USB Memory DeviceScanning Press Scan to USB Machine senses and determines the size of the original File Policy Press USB Scan to USB the Output tab Scan PresetPress USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab File Format To print a document from a USB memory device Printing from a USB Memory DevicePress USB Print About Document BOX Using document boxUnderstanding the Document BOX Screen Document Box Screen Box Adding Screen Storing Documents to Document BOXEdit a Box Screen Document List Screen Storing documents during copy, scan, fax function About Standard Workflow Using standard workflowUnderstanding the Standard Workflow Screen Workflow Screen Input Tab Workform Creating ScreenTransmit Tab Properties Tab Various Operations with Workform Machine Setup Machine status and advanced setupAdmin Setting screen Machine Status screen Browsing the MACHINE’S Status General SettingsOption Description Within Job Offsetting to On, the output paper is AdjustmentContention Setting the Setup tab Optional Service FAX Setup Copy Setup Junk Fax Setup Speaker VolumeRing Volume Dial Tone Volume Access Control Network SetupSecurity SyncThru Web Service Authentication It disables Authentication Method LocalSecurity User Access Control Authentication system can be User Authentication Method User Accounting Method Select Security External Authentication Server SMB ServerSelect the IP Address or Host Name Select IP Address or Host Name Change Admin. Password Optional ServiceLog Information Hiding Standard Workflow Management Document BOX ManagementPrinting a Report Multi Send Report When you Report ConfigurationReport Fax Send Report Maintenance Cleaning the outside Cleaning Your MachineCleaning the inside Cleaning the transfer unit Maintaining the Toner Cartridge Expected cartridge life Maintaining the Imaging UnitReplacing the imaging unit Maintenance To access SyncThru Web Service Maintenance PartsManaging Your Machine from the Website Items Yield Average Tips for Avoiding Paper Jams TroubleshootingClearing Document Jams Roller misfeed Misfeed of exiting paper Tray Clearing Paper JamsMessage Location of JAM GO to Optional tray Optional high capacity feeder Multi-purpose tray Paper exit area Fuser area or around the toner cartridgeDuplex unit area Paper jam in front of finisher Stacker finisher Understanding Display Messages Message Meaning Suggested SolutionsPaper jam at exit of finisher LSU error zzz Installed. Install itImaging unit is not Compatible. Check Another problem Switch is locked orNot installed. Install Admin Setting to Touch screen problem Solving Other ProblemsPaper feeding problems Condition Suggested Solutions Condition Possible Cause Suggested Solutions Printing problems Printing quality problems Vertical lines White SpotsColor or Black Toner smear Copying problems Network Scan problems Scanning problems Common PostScript problems Fax problemsProblem Possible Solution Cause Common Linux problems Common Windows problems Come out Encounter errorUnexpected color Not print whole pages Not scan Common Macintosh problems Accessories Ordering supplies and accessoriesAccessory Description Part Number Supplies HOW to Purchase Precautions to Take When Installing Accessories Installing accessoriesInstalling a Memory Dimm Installing a memory module Replacing the Stapler Select Device SettingsActivating the added memory in the PS printer properties Select the Samsung SCX-6x55 Series PS printer Enabling FAX Feature After Installing the FAX Option KIT General Specifications SpecificationsPrinter Specifications Scanner Specifications Copier SpecificationsFacsimile Specifications Optional Glossary Emulation ITU-T No chartEthernet EtherTalk MAC address ResolutionModem NetWare Toner Cartridge Subnet MaskUNC Path Watermark Control panel 18, 19 copy Index 131 132 COUNTRY/REG Customer Care WEB Site ION Center Contact samsung worldwide Russia Page REV Software section Contents Using Windows PostScript Driver Using Smart Panel For a USB-connected Printing Installing Software for Local Printing Installing Printer SoftwareTypical Installation Select Typical installation for a local printer. Click Next Custom Installation Select the components to be installed and click Next Select Custom installation. Click Next Installing Software for Network Printing Click Next Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer Software Next Removing Printer Software Select your printer driver from the Name drop-down list Printing a Document Printing to a file PRN Printer SettingsSelect Printers and Faxes Select your printer driver icon Paper Tab Layout Tab Toner Save Mode ResolutionGraphics Tab First Extras Tab Using Help Using a Favorite SettingJob Setting About Tab Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters Printing a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size None Using an Existing Watermark Using WatermarksCreating a Watermark Editing a Watermark What is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page Overlay Advanced Using Windows PostScript Driver Printing Overview Direct Printing UtilityFrom the Direct Printing Utility window Setting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and Faxes Using Samsung SmarThru Office Scanning Using Samsung SmarThru Office Working area Uninstalling Samsung SmarThru Office Scanning Using the WIA Driver Scanning Process with TWAIN- enabled Software Scanning Driver Setting Only for Windows Troubleshooting GuideUnderstanding Smart Panel Toner Level Changing the Smart Panel Program Settings Opening the Troubleshooting Guide Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux Driver Printers Configuration Using the Unified Driver ConfiguratorOpening the Unified Driver Configurator Printers Tab Ports Configuration Scanners ConfigurationClasses Tab Sharing Ports Between Printers and Scanners Printing from Applications Configuring Printer Properties Printing Files Scanning a DocumentClick Properties Adding Job Type Settings Using the Image Manager Tools Function Installing the printer driver Installing SoftwareUninstalling the printer driver Double-click the SamsungMFP Installer OSX icon Installing the Scan driver Setting Up the PrinterUninstalling the Scan driver Scan driver Select your printer name For a USB-connected Printing a Document Changing Printer SettingsLayout Graphics Printer FeaturesPaper Duplex Printing Printing Multiple Pages on One Sheet of Paper Start Applications and click Image Capture Scanning Index Windows 16 toner save 16 true-type option