Troubleshooting, Clearing Document Jams | Samsung SCX-6555N Series

troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Tips for avoiding paper jams

•Clearing document jams

•Clearing paper jams

TIPS FOR AVOIDING PAPER JAMS

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 98.

•Ensure that the adjustable guides are positioned correctly. (see "Loading paper" on page 36)

•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.

•Do not remove paper from the tray while your machine is printing.

•Flex, fan, and straighten paper before loading.

•Do not use creased, damp, or highly curled paper.

•Do not mix paper types in a tray.

•Use only recommended print media. (See "Setting the paper size and type" on page 38.)

•Ensure that the recommended side of the print media is facing down in the tray, or facing down in the multi-purpose tray.

•If paper jams occur frequently when you print on A5/B5-sized paper: Load the paper into the tray with the long edge facing the front of the tray. If load the paper this way, printing both sides of the paper (Duplex) is not supported.

In the printer properties window, set the page orientation to be rotated 90 degrees. See Software section.

CLEARING DOCUMENT JAMS

When an original jams while passing through the DADF, the warming message appears on the display screen.

To avoid tearing the document, remove the jammed document gently and slowly.

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

1.Remove any remaining pages from the DADF.

•Understanding display messages

•Solving other problems

2.Open the DADF cover.

3.Gently remove the jammed paper from the DADF.

If you see no paper in this area, refer to Roller misfeed. (See "Roller misfeed" on page 99.)

4.Close the DADF cover. Then reload the pages you removed, if any, in the DADF.

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Samsung SCX-6555N Series manual Troubleshooting, Tips for Avoiding Paper Jams, Clearing Document Jams

Contents

Multi Functional Printer Features of your new laser MFP Special Features About this USER’S Guide Features by ModelsFeatures Convention Description Example Online User’s Guide Quick Install GuideFinding More Information Printer Driver Help Safety information Important Safety Symbols and Precautions Laser Safety Statement Power Saver Ozone SafetyMercury Safety Perchlorate Warning Ringer Equivalence Number Radio Frequency EmissionsFAX Branding FCC Information to the User You must earth this machine Replacing the Fitted Plug for UK onlyYou should also know that Approvals and Certifications Declaration of Conformity European CountriesOpenssl License EC Certification Original Ssleay License Contents Changing the scan feature settings Duplex Copying originals Changing the settings for each copyUsing special copy features Scanning originals and sending via SMB/FTP Scan to Server Using Mailbox Color Mode Setting up a fax phonebookUsing the polling option Receiving a fax Various Operations with Workform About Document Box Understanding the Document box screenStoring documents to Document box Approval feature Delayed start featureNotification feature Machine Setup Understanding display messages Solving other problems 124 General specifications Front view IntroductionPrinter Overview Rear view Control Panel Overview Introducing the Touch Screen and Useful Buttons Machine Setup buttonPower Saver button Touch screen Off Understanding the Status LEDInterrupt button Green Blinking Machine Status Menu OverviewMain screen Detail Delete Delete All Admin SettingUsage Page Report Feature PCL Postscript Printer Driver FeaturesContents Supplied Software Getting started Setting UP the HardwareSetting UP the Network Supported operating systems Windows Configuring network protocol via the machineSystem Requirements Requirement Recommended Linux Installing the SoftwareMacintosh Setting the authentication password Machines Basic SettingsAltitude adjustment Click Settings Machine Settings System Setup Altitude Adj Using energy saving feature Setting the date and timeSetting job timeout Setting the default tray and paper Setting network values Using the SetIP programInstalling the program Understanding the Keyboard On the scanner glass Loading originals and print mediaLoading Originals Dadf Selecting Print Media Specification on print media Type Size Dimensions Weighta Capacityb Guidelines for special print media Media sizes supported in each modeMode Size Source Media Type Guidelines Changing the Size of the Paper in the Paper Tray Loading Paper Full Empty Tips on using the multi-purpose tray Multi-purpose tray Setting the Paper Size and Type Basic tab CopyingUnderstanding the Copy Screen Advanced tab Image tab Changing the Settings for Each CopyCopying Originals Changing the size of originals Reducing or enlarging copies Copying on both sides of originals Duplex Selecting the type of originals Using Special Copy FeaturesDeciding the form of copy output Collated / Staple Changing the darkness Press Add Segment ID card copyingCopying ID with the manual ID copy option Clone copying Up or 4-up copying N-upPoster copying Press the Advanced tab Poster Copy Cover copying Book copyingBooklet copying Transparency copying Shifting margins Erasing edgesErasing background images Watermark copying Multi-Bin Overlay copyingAuto crop copying Press the Advanced tab Auto Crop Understanding the Scan Screen ScanningScanning Basics Press Scan to Email, NetScan or Scan to Server Scan to Server Scan to EmailNetScan Press Scan to Email Scanning Originals and Sending Through Email Scan to EmailOutput tab Storing email addresses Setting up an email accountScanning and sending multiple documents in a single email Individual Preparation for network scanning Entering email addresses by the address bookEntering email addresses by the keyboard Global Preparation for scanning to SMB/FTP Scanning Originals and Sending VIA SMB/ FTP Scan to ServerScanning and sending via NetScan Scanning and sending to SMB/FTP server Feature Resolution DPI File Format Changing the Scan Feature SettingsResolution Duplex Darkness Color ModeOriginal Type Erase Background Scan Preset File Format Printing a Document Canceling a Print JOBBasic printing Understanding the FAX Screen Faxing optionalPreparing to FAX Line port Micro filter DSL modem/Telephone line Sending a FAX Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a fax Automatic resending Delaying a fax transmissionSending a fax manually On Hook Dial Redialing the last number Receiving a FAX Receiving in secure receiving mode Adjusting the Document SettingsReceiving faxes manually using an extension telephone Receiving faxes in memory Storing Group fax numbers Group No Setting UP a FAX PhonebookStoring individual fax numbers Speed Dial No Storing the originals for polling Using the Polling OptionSetting up a fax phonebook using SyncThru Web Service Printing Deleting the polling document Creating Mailbox Using MailboxPolling from a remote Mailbox Storing originals in Mailbox Faxing to a remote Mailbox Printing a Report After Sending a FAXSending a FAX in Toll Save Time Adding Documents to a Reserved Delay FAX JOB Forwarding a Received FAX to Other Destination Forwarding a received fax to other destination by server Setting UP the END FAX ToneForwarding a sent fax to other destination by server Press Fax Ending Sound Understanding the USB Screen Using USB memory deviceAbout USB Memory Plugging in a USB Memory Device Scanning Scanning to AN USB Memory DeviceScan to USB Press Scan to USB Machine senses and determines the size of the original Press USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab Scan PresetFile Policy Press USB Scan to USB the Output tab File Format Press USB Print Printing from a USB Memory DeviceTo print a document from a USB memory device Understanding the Document BOX Screen Using document boxAbout Document BOX Document Box Screen Edit a Box Screen Storing Documents to Document BOXBox Adding Screen Document List Screen Storing documents during copy, scan, fax function Understanding the Standard Workflow Screen Using standard workflowAbout Standard Workflow Workflow Screen Transmit Tab Workform Creating ScreenInput Tab Properties Tab Various Operations with Workform Admin Setting screen Machine status and advanced setupMachine Setup Machine Status screen Option Description General SettingsBrowsing the MACHINE’S Status Contention AdjustmentWithin Job Offsetting to On, the output paper is Setting the Setup tab Optional Service Copy Setup FAX Setup Ring Volume Speaker VolumeJunk Fax Setup Dial Tone Volume Security Network SetupAccess Control Security User Access Control Authentication It disables Authentication Method LocalSyncThru Web Service Authentication system can be User Authentication Method Select the IP Address or Host Name Select Security External Authentication Server SMB ServerUser Accounting Method Select IP Address or Host Name Log Optional ServiceChange Admin. Password Information Hiding Printing a Report Document BOX ManagementStandard Workflow Management Report Report ConfigurationMulti Send Report When you Fax Send Report Maintenance Cleaning the inside Cleaning Your MachineCleaning the outside Cleaning the transfer unit Maintaining the Toner Cartridge Replacing the imaging unit Maintaining the Imaging UnitExpected cartridge life Maintenance Managing Your Machine from the Website Maintenance PartsTo access SyncThru Web Service Items Yield Average Clearing Document Jams TroubleshootingTips for Avoiding Paper Jams Misfeed of exiting paper Roller misfeed Message Location of JAM GO to Clearing Paper JamsTray Optional tray Optional high capacity feeder Multi-purpose tray Duplex unit area Fuser area or around the toner cartridgePaper exit area Stacker finisher Paper jam in front of finisher Paper jam at exit of finisher Message Meaning Suggested SolutionsUnderstanding Display Messages Imaging unit is not Installed. Install itLSU error zzz Compatible. Check Not installed. Install Switch is locked orAnother problem Admin Setting to Paper feeding problems Solving Other ProblemsTouch screen problem Condition Suggested Solutions Printing problems Condition Possible Cause Suggested Solutions Printing quality problems Color or Black White SpotsVertical lines Toner smear Copying problems Scanning problems Network Scan problems Problem Possible Solution Cause Fax problemsCommon PostScript problems Common Windows problems Common Linux problems Unexpected color Encounter errorCome out Not print whole pages Common Macintosh problems Not scan Accessory Description Part Number Ordering supplies and accessoriesAccessories Supplies HOW to Purchase Installing a Memory Dimm Installing accessoriesPrecautions to Take When Installing Accessories Installing a memory module Activating the added memory in the PS printer properties Select Device SettingsReplacing the Stapler Select the Samsung SCX-6x55 Series PS printer Enabling FAX Feature After Installing the FAX Option KIT Printer Specifications SpecificationsGeneral Specifications Facsimile Specifications Optional Copier SpecificationsScanner Specifications Glossary Ethernet ITU-T No chartEmulation EtherTalk Modem ResolutionMAC address NetWare UNC Path Subnet MaskToner Cartridge Watermark Index Control panel 18, 19 copy 131 132 Contact samsung worldwide COUNTRY/REG Customer Care WEB Site ION Center Russia Page REV Software section Contents Using Windows PostScript Driver Using Smart Panel For a USB-connected Printing Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Installing Software for Network Printing Click Next Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Next Printing a Document Select your printer driver from the Name drop-down list Select Printers and Faxes Select your printer driver icon Printer SettingsPrinting to a file PRN Layout Tab Paper Tab Graphics Tab ResolutionToner Save Mode First Extras Tab Job Setting Using a Favorite SettingUsing Help About Tab Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Fitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document None Creating a Watermark Using WatermarksUsing an Existing Watermark Editing a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Using Windows PostScript Driver Advanced From the Direct Printing Utility window Overview Direct Printing UtilityPrinting Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Double-clickPrinters and Faxes Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Uninstalling Samsung SmarThru Office Working area Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Scanning Understanding Smart Panel Troubleshooting GuideDriver Setting Only for Windows Toner Level Opening the Troubleshooting Guide Changing the Smart Panel Program Settings Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Uninstalling the Unified Linux Driver Click Uninstall Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers Tab Classes Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing from Applications Click Properties Scanning a DocumentPrinting Files Using the Image Manager Adding Job Type Settings Tools Function Uninstalling the printer driver Installing SoftwareInstalling the printer driver Double-click the SamsungMFP Installer OSX icon Uninstalling the Scan driver Setting Up the PrinterInstalling the Scan driver Scan driver For a USB-connected Select your printer name Layout Changing Printer SettingsPrinting a Document Paper Printer FeaturesGraphics Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning Start Applications and click Image Capture Index Windows 16 toner save 16 true-type option