HP Web-Based Enterprise Services 4.5 Test Command Generates Error, Webes Commands Not Recognized

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System Event Analyzer

2.3 SEA Known Issues

2.3.4.7 Test Command Generates Error 1502

If you run the wsea test command when the Windows Application error log is full, the following error occurs:

Windows Error: 1502

Command failed: Could not write the event.

To resolve the problem, do one of the following:

(Preferred) Modify the “When maximum logsize is reached” setting in the Windows event viewer utility. Change it from “Do not overwrite events” to one of the “Overwrite events” settings.

Increase the size of the log.

Delete some of the events in the log.

2.3.4.8 WEBES Directory Tree Missing or Access Denied

If your user ID is not a member of the Administrators group, you cannot access or see any directories or files under the WEBES directory tree (C:\Program Files\hp\svctools by default). See the System Event Analyzer User Guide for information on the permissions required to view the directory tree.

2.3.4.9 WEBES Commands Not Recognized

If your user ID is not a member of the Administrators group, you cannot execute any WEBES CLI commands. If your user ID does not have sufficient permissions, you see errors similar to the following:

C:\Program

Files\hp>desta

'desta'

is

not recognized as an internal or external command, operable

program

or

batch file.

C:\Program

Files\hp>svctools\common\bin\desta status

Access is denied.

See the System Event Analyzer User Guide for information on the permissions required to use WEBES commands.

2.3.4.10Hewlett-Packard Service Tools Entry on Start Menu is

Empty

If your user ID is not a member of the Administrators group, the menu options for the WEBES tools do not appear in the Start menu (Start Programs Hewlett-Packard Service Tools). However, you may still see choices for other installed Hewlett-Packard service tools that are

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Contents Software Version Web-Based Enterprise Services Release NotesIi Web-Based Enterprise Services Release Notes Web-Based Enterprise Services Release Notes Page Contents System Event Analyzer ContentsComputer Crash Analysis Tool Further Information Overall Webes Release Notes Summary Hardware RequirementsOverall Webes Release Notes Summary Overall Webes Release Notes Operating System Requirements Operating System RequirementsTest Environment Overall Webes Release Notes Test EnvironmentWindows Overall Webes Release Notes 1.5 New in this Release New in this ReleaseRedHat Linux not Patched OpenVMSIntegrity Servers Overall Webes Release Notes New in this ReleaseMiscellaneous Virtual Library System VLSOverall Webes Release Notes 1.5 New in this Release General Webes Issues Webes Known IssuesInstalling Webes on Unsupported Platforms Overall Webes Release Notes Webes Known IssuesError During Reading of Obligation Information Webes Installation Issue on ISEE-OSEM HostIntermittent Socket Errors Webes Configuration Information Not Restored Webes Output Log Files Grow Without BoundWorkaround Webes Temporary Files Use Disk Space Backward CompatibilityWorkarounds Director Process Stopping When Out of Memory Upgrade Requires Reinitialized LogDirector Process Not Responding Service Cockpit Compatibility Errors When the Director or WCCProxy is Restarted Too SoonWebes Uninstall Affects Isee Client WCCProxy Upgrading Versions Older Than Two ReleasesChanging Time Zone Causes Incorrect Report Time Errors From desta siclqsap on CommandsClassNotFoundExceptions in Director Log Windows Webes IssuesInstallation Prompts When File Fails to Delete Webes Installation Appears to HangAddition Webes Configuration is Not Migrated for Windows ItaniumCcat Not Available on Windows Itanium Uninstall of Previous Webes May Hang Installation Internal ErrorDesta msg -chgport Command Path Update Required on Terminal Server InstallationWindows Itanium Webes Removal Leaves Files Behind Linux Webes Issues Segmentation Fault Error MessageDirector May Require Restart Set ODS-5 Attributes Before Issuing Webes CLI Commands OpenVMS Webes IssuesCannot Get Local Host Name Jfex ErrorsContinuous CPU Usage After Daylight Savings Time Change New OpenVMS Patch Removal FeatureUpgrade Requires Same Node as Install Alternate Boot Start and Stop MethodsCannot Get Smtp Notification on OpenVMS Run the following commands to stop the Smtp debug logging Overall Webes Release Notes Further Information Further InformationOverall Webes Release Notes 1.7 Further Information System Event Analyzer System Event Analyzer Summary Supported ProductsKZPSC/KZPAC/KZPBA/KZPCM/KZPSA/KZPCC/KSPEA System Event Analyzer Supported ProductsSEA Known Issues General SEA IssuesSystem Event Analyzer SEA Known Issues File Not Found Error In Desta Log File Serial Number Prevents Rules from WorkingFields Contain Unavailable Transferring Files with FTP Duplicate Callouts with both DECevent and Webes InstalledInsert the following code at the beginning of the file SEA Problem Reports Not Received by Osem SEA Command Line Interface IssuesCa Command Changed to wsea Entering CommandsWindows interprets it as With either of the following paths $ wsea n analyze svctoolscommoncommon.ca.examples*.zpd SEA Web Interface IssuesNode Name Change Causes Connection or Notification Failure Enabling Text Entry in Other Logs PaneNull-Pointer Errors High Volume of Events Hangs InterfaceNull-Pointer Errors from Large Log Files Cannot Activate a Running NodeJavaScript Error When Viewing Director Settings JavaScript ErrorsTime-out Issue Multiple Sessions using Mozilla and NetscapeTip Services Fail to StartLinux Run the following commands for all platformsMultiple Java Installs May Affect Web Interface Windows SEA Issues Old SEA Example File Names Migrated But InaccessibleSEA EVA Collections Too Big for Isee to Send to HP Execute the following command Windows Event Log May Not Grow to Configured Size Incomplete Uninstall of Older VersionXP Internet Explorer Does Not Have Java Webes Directory Tree Missing or Access Denied Test Command Generates ErrorWebes Commands Not Recognized Hewlett-Packard Service Tools Entry on Start Menu is EmptyNewly Added EVA Not Listed in SEA Web Interface Napp Error DescriptionHP-UX SEA Issues Resuming from Standby Loses Network ResourcesNo Binary Event Log Linux SEA Issues 6.1 C/C++ Runtime Libraries Version 6.1.1 or Later RequiredAdding Managed Entities Corrupts Director OpenVMS SEA Issues Insufficient Privilege or File Protection Violation Slow Response Generating Other Logs List Webes Commands Return Error Activating ImageExclude Node Names from Filespecs CAAgent Processes Created But Not DisappearingSystem Event Analyzer Further Information System Event Analyzer 2.4 Further Information Page Computer Crash Analysis Tool Ccat Known Issues General Ccat IssuesComputer Crash Analysis Tool Summary CLI Commands Not Recognized Windows Ccat IssuesComputer Crash Analysis Tool Ccat Known Issues Ccat IVP File Not FoundInability To Execute CLI Commands OpenVMS Ccat IssuesComputer Crash Analysis Tool Further Information Computer Crash Analysis Tool 3.4 Further Information