HP Web-Based Enterprise Services 4.5 Linux SEA Issues, Adding Managed Entities Corrupts Director

Page 60

System Event Analyzer

2.3SEA Known Issues

2.3.6Linux SEA Issues

2.3.6.1C/C++ Runtime Libraries Version 6.1.1 or Later Required

Your Linux system must have version 6.1.1 or later of the C/C++ runtime libraries installed for SEA to run. Normally this is the case for Red Hat 7.3 or later systems. This dependency will be removed in a future WEBES release.

2.3.6.2 No Binary Event Log

Linux has no binary event log to analyze, like the log on Windows or OpenVMS. Because of this, SEA currently offers no automatic analysis on Linux.

Without automatic analysis, many SEA functions such as Real-Time Monitoring and Full View, and commands such as wsea report, have no effect. In addition, SEA does not send notifications because it does not process live events.

wsea test—The only exception is that wsea test will write its test event to /var/adm/binary.errlog (creating the file when it does not exist). This is possible because SEA creates a log even though Linux normally does not have one.

For now, the log is only for SEA test events (SEA processes the tests and sends notifications for them as expected). In the future, expanded problem report creation for additional events may be added to the Linux version of SEA.

2.3.6.3 Adding Managed Entities Corrupts Director

If a new managed entity is added using either the "desta entity add" command or using the SEA web interface, then the Director will no longer function. To correct the situation:

1.Kill the DESTAProcessWrapper process name (this is the Director process). In this situation, the Director probably cannot be stopped normally with the "desta stop" command.

# ps -ef grep svctools

14:53

pts/3

00:00:00

 

root

29171

1

0

 

/usr/opt/hp/svctools/common/wccproxy/share/WCCProxy

root

29408

28521

0

14:54

pts/0

00:00:00

tail -f

/usr/opt/hp/svctools/specific/webes/logs/desta_dir.log

root

29823

1 1 15:09 pts/3

00:00:08

/usr/opt/hp/svctools/common/jre/bin/i386/native_threads/java -noverify - DSvctools.Home=/usr/opt/hp/svctools -DSwcc.Home=/var/adm -Xmx300m com.compaq.svctools.desta.util.DESTAProcessWrapper

root 30027 1 0 15:13 pts/3 00:00:00 /usr/opt/hp/svctools/common/wccproxy/share/CAAgents -s 500 -g

root

30091 28666 0 15:17 pts/3

00:00:00 grep svctools

# kill -9 29823

2.Remove the xml file representing the added managed entity.

Rev. 9/8/06

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Contents Web-Based Enterprise Services Release Notes Software VersionIi Web-Based Enterprise Services Release Notes Web-Based Enterprise Services Release Notes Page Contents Contents System Event AnalyzerComputer Crash Analysis Tool Further Information Overall Webes Release Notes Summary Hardware RequirementsOverall Webes Release Notes Summary Operating System Requirements Overall Webes Release Notes Operating System RequirementsTest Environment Overall Webes Release Notes Test EnvironmentWindows New in this Release Overall Webes Release Notes 1.5 New in this ReleaseRedHat Linux not Patched OpenVMSOverall Webes Release Notes New in this Release Integrity ServersMiscellaneous Virtual Library System VLSOverall Webes Release Notes 1.5 New in this Release Webes Known Issues General Webes IssuesInstalling Webes on Unsupported Platforms Overall Webes Release Notes Webes Known IssuesError During Reading of Obligation Information Webes Installation Issue on ISEE-OSEM HostIntermittent Socket Errors Webes Configuration Information Not Restored Webes Output Log Files Grow Without BoundWorkaround Webes Temporary Files Use Disk Space Backward CompatibilityWorkarounds Director Process Stopping When Out of Memory Upgrade Requires Reinitialized LogDirector Process Not Responding Errors When the Director or WCCProxy is Restarted Too Soon Service Cockpit CompatibilityWebes Uninstall Affects Isee Client WCCProxy Upgrading Versions Older Than Two ReleasesErrors From desta siclqsap on Commands Changing Time Zone Causes Incorrect Report TimeWindows Webes Issues ClassNotFoundExceptions in Director LogWebes Installation Appears to Hang Installation Prompts When File Fails to DeleteWebes Configuration is Not Migrated for Windows Itanium AdditionCcat Not Available on Windows Itanium Installation Internal Error Uninstall of Previous Webes May HangDesta msg -chgport Command Path Update Required on Terminal Server InstallationWindows Itanium Webes Removal Leaves Files Behind Linux Webes Issues Segmentation Fault Error MessageDirector May Require Restart OpenVMS Webes Issues Set ODS-5 Attributes Before Issuing Webes CLI CommandsJfex Errors Cannot Get Local Host NameNew OpenVMS Patch Removal Feature Continuous CPU Usage After Daylight Savings Time ChangeUpgrade Requires Same Node as Install Alternate Boot Start and Stop MethodsCannot Get Smtp Notification on OpenVMS Run the following commands to stop the Smtp debug logging Further Information Overall Webes Release Notes Further InformationOverall Webes Release Notes 1.7 Further Information System Event Analyzer Supported Products System Event Analyzer SummarySystem Event Analyzer Supported Products KZPSC/KZPAC/KZPBA/KZPCM/KZPSA/KZPCC/KSPEASEA Known Issues General SEA IssuesSystem Event Analyzer SEA Known Issues File Not Found Error In Desta Log File Serial Number Prevents Rules from WorkingFields Contain Unavailable Duplicate Callouts with both DECevent and Webes Installed Transferring Files with FTPInsert the following code at the beginning of the file SEA Command Line Interface Issues SEA Problem Reports Not Received by OsemCa Command Changed to wsea Entering CommandsWindows interprets it as With either of the following paths SEA Web Interface Issues $ wsea n analyze svctoolscommoncommon.ca.examples*.zpdEnabling Text Entry in Other Logs Pane Node Name Change Causes Connection or Notification FailureHigh Volume of Events Hangs Interface Null-Pointer ErrorsNull-Pointer Errors from Large Log Files Cannot Activate a Running NodeJavaScript Errors JavaScript Error When Viewing Director SettingsTime-out Issue Multiple Sessions using Mozilla and NetscapeServices Fail to Start TipRun the following commands for all platforms LinuxMultiple Java Installs May Affect Web Interface Windows SEA Issues Old SEA Example File Names Migrated But InaccessibleSEA EVA Collections Too Big for Isee to Send to HP Execute the following command Windows Event Log May Not Grow to Configured Size Incomplete Uninstall of Older VersionXP Internet Explorer Does Not Have Java Test Command Generates Error Webes Directory Tree Missing or Access Denied Webes Commands Not Recognized Hewlett-Packard Service Tools Entry on Start Menu is EmptyNapp Error Description Newly Added EVA Not Listed in SEA Web InterfaceHP-UX SEA Issues Resuming from Standby Loses Network ResourcesNo Binary Event Log Linux SEA Issues 6.1 C/C++ Runtime Libraries Version 6.1.1 or Later RequiredAdding Managed Entities Corrupts Director OpenVMS SEA Issues Insufficient Privilege or File Protection Violation Webes Commands Return Error Activating Image Slow Response Generating Other Logs ListExclude Node Names from Filespecs CAAgent Processes Created But Not DisappearingSystem Event Analyzer Further Information System Event Analyzer 2.4 Further Information Page Computer Crash Analysis Tool Ccat Known Issues General Ccat IssuesComputer Crash Analysis Tool Summary Windows Ccat Issues CLI Commands Not RecognizedComputer Crash Analysis Tool Ccat Known Issues Ccat IVP File Not FoundOpenVMS Ccat Issues Inability To Execute CLI CommandsComputer Crash Analysis Tool Further Information Computer Crash Analysis Tool 3.4 Further Information
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