HP Web-Based Enterprise Services 4.5 manual Computer Crash Analysis Tool

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Computer Crash Analysis Tool

This chapter contains information that applies specifically to Computer Crash Analysis Tool.

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 3–2 Supported Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 3–2 CCAT Known Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 3–2 Further Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 3–5

Rev. 9/8/06

Web-Based Enterprise Services Release Notes 3–1

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Contents Software Version Web-Based Enterprise Services Release NotesIi Web-Based Enterprise Services Release Notes Web-Based Enterprise Services Release Notes Page Contents System Event Analyzer ContentsComputer Crash Analysis Tool Further Information Overall Webes Release Notes Hardware Requirements SummaryOverall Webes Release Notes Summary Overall Webes Release Notes Operating System Requirements Operating System RequirementsOverall Webes Release Notes Test Environment Test EnvironmentWindows OpenVMS New in this ReleaseOverall Webes Release Notes 1.5 New in this Release RedHat Linux not PatchedVirtual Library System VLS Overall Webes Release Notes New in this ReleaseIntegrity Servers MiscellaneousOverall Webes Release Notes 1.5 New in this Release Overall Webes Release Notes Webes Known Issues Webes Known IssuesGeneral Webes Issues Installing Webes on Unsupported PlatformsWebes Installation Issue on ISEE-OSEM Host Error During Reading of Obligation InformationIntermittent Socket Errors Webes Output Log Files Grow Without Bound Webes Configuration Information Not RestoredWorkaround Backward Compatibility Webes Temporary Files Use Disk SpaceWorkarounds Upgrade Requires Reinitialized Log Director Process Stopping When Out of MemoryDirector Process Not Responding Upgrading Versions Older Than Two Releases Errors When the Director or WCCProxy is Restarted Too SoonService Cockpit Compatibility Webes Uninstall Affects Isee Client WCCProxyChanging Time Zone Causes Incorrect Report Time Errors From desta siclqsap on CommandsClassNotFoundExceptions in Director Log Windows Webes IssuesInstallation Prompts When File Fails to Delete Webes Installation Appears to HangAddition Webes Configuration is Not Migrated for Windows ItaniumCcat Not Available on Windows Itanium Uninstall of Previous Webes May Hang Installation Internal ErrorPath Update Required on Terminal Server Installation Desta msg -chgport CommandWindows Itanium Webes Removal Leaves Files Behind Segmentation Fault Error Message Linux Webes IssuesDirector May Require Restart Set ODS-5 Attributes Before Issuing Webes CLI Commands OpenVMS Webes IssuesCannot Get Local Host Name Jfex ErrorsContinuous CPU Usage After Daylight Savings Time Change New OpenVMS Patch Removal FeatureAlternate Boot Start and Stop Methods Upgrade Requires Same Node as InstallCannot Get Smtp Notification on OpenVMS Run the following commands to stop the Smtp debug logging Overall Webes Release Notes Further Information Further InformationOverall Webes Release Notes 1.7 Further Information System Event Analyzer System Event Analyzer Summary Supported ProductsKZPSC/KZPAC/KZPBA/KZPCM/KZPSA/KZPCC/KSPEA System Event Analyzer Supported ProductsGeneral SEA Issues SEA Known IssuesSystem Event Analyzer SEA Known Issues Serial Number Prevents Rules from Working File Not Found Error In Desta Log FileFields Contain Unavailable Transferring Files with FTP Duplicate Callouts with both DECevent and Webes InstalledInsert the following code at the beginning of the file Entering Commands SEA Command Line Interface IssuesSEA Problem Reports Not Received by Osem Ca Command Changed to wseaWindows interprets it as With either of the following paths $ wsea n analyze svctoolscommoncommon.ca.examples*.zpd SEA Web Interface IssuesNode Name Change Causes Connection or Notification Failure Enabling Text Entry in Other Logs PaneCannot Activate a Running Node High Volume of Events Hangs InterfaceNull-Pointer Errors Null-Pointer Errors from Large Log FilesMultiple Sessions using Mozilla and Netscape JavaScript ErrorsJavaScript Error When Viewing Director Settings Time-out IssueTip Services Fail to StartLinux Run the following commands for all platformsMultiple Java Installs May Affect Web Interface Old SEA Example File Names Migrated But Inaccessible Windows SEA IssuesSEA EVA Collections Too Big for Isee to Send to HP Execute the following command Incomplete Uninstall of Older Version Windows Event Log May Not Grow to Configured SizeXP Internet Explorer Does Not Have Java Hewlett-Packard Service Tools Entry on Start Menu is Empty Test Command Generates ErrorWebes Directory Tree Missing or Access Denied Webes Commands Not RecognizedNewly Added EVA Not Listed in SEA Web Interface Napp Error DescriptionResuming from Standby Loses Network Resources HP-UX SEA IssuesNo Binary Event Log 6.1 C/C++ Runtime Libraries Version 6.1.1 or Later Required Linux SEA IssuesAdding Managed Entities Corrupts Director OpenVMS SEA Issues Insufficient Privilege or File Protection Violation Slow Response Generating Other Logs List Webes Commands Return Error Activating ImageCAAgent Processes Created But Not Disappearing Exclude Node Names from FilespecsSystem Event Analyzer Further Information System Event Analyzer 2.4 Further Information Page Computer Crash Analysis Tool General Ccat Issues Ccat Known IssuesComputer Crash Analysis Tool Summary Ccat IVP File Not Found Windows Ccat IssuesCLI Commands Not Recognized Computer Crash Analysis Tool Ccat Known IssuesInability To Execute CLI Commands OpenVMS Ccat IssuesComputer Crash Analysis Tool Further Information Computer Crash Analysis Tool 3.4 Further Information