HP Web-Based Enterprise Services 4.5 manual Ccat Known Issues, General Ccat Issues

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Computer Crash Analysis Tool

3.1 Summary

3.1 Summary

Computer Crash Analysis Tool (CCAT) is a software application that enables Hewlett-Packard Customer Services engineers and system administrators to analyze operating system crashes.

CCAT matches information collected about a crash against a set of operating system-specific rules to determine if the footprint of the collected crash data matches any known crash data footprints for which a solution or corrective action has been found.

Once the footprint has been created, CCAT can perform the following functions automatically:

•Email information about the crash to the system administrator or other designated local addressee.

•Analyze the crash file and produce a results file.

CCAT also can be run at any time as a GUI (see the CCAT User Guide for details).

3.2 Supported Products

CCAT can analyze crashes on the following operating systems. Note that WEBES can be installed on additional operating systems such as HP-UX and Linux, but that CCAT does not yet analyze crashes native to those systems.

•Microsoft® Windows 2000, Windows server 2003 (any edition) and Windows XP(Professional edition only)

•HP OpenVMS Alpha versions 7.3–1 or higher

3.3CCAT Known Issues

The issues described in the following sections are specific to CCAT.

•3.3.2 Windows CCAT Issues

•3.3.3 OpenVMS CCAT Issues

See Section 1.6 WEBES Known Issues for overall suite issues.

3.3.1 General CCAT Issues

The following known issues affect CCAT on Windows.

Rev. 9/8/06

3–2 Web-Based Enterprise Services Release Notes

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Contents Web-Based Enterprise Services Release Notes Software VersionIi Web-Based Enterprise Services Release Notes Web-Based Enterprise Services Release Notes Page Contents Contents System Event AnalyzerComputer Crash Analysis Tool Further Information Overall Webes Release Notes Overall Webes Release Notes Summary SummaryHardware Requirements Operating System Requirements Overall Webes Release Notes Operating System RequirementsWindows Test EnvironmentOverall Webes Release Notes Test Environment New in this Release Overall Webes Release Notes 1.5 New in this ReleaseRedHat Linux not Patched OpenVMSOverall Webes Release Notes New in this Release Integrity ServersMiscellaneous Virtual Library System VLSOverall Webes Release Notes 1.5 New in this Release Webes Known Issues General Webes IssuesInstalling Webes on Unsupported Platforms Overall Webes Release Notes Webes Known IssuesIntermittent Socket Errors Error During Reading of Obligation InformationWebes Installation Issue on ISEE-OSEM Host Workaround Webes Configuration Information Not RestoredWebes Output Log Files Grow Without Bound Workarounds Webes Temporary Files Use Disk SpaceBackward Compatibility Director Process Not Responding Director Process Stopping When Out of MemoryUpgrade Requires Reinitialized Log Errors When the Director or WCCProxy is Restarted Too Soon Service Cockpit CompatibilityWebes Uninstall Affects Isee Client WCCProxy Upgrading Versions Older Than Two ReleasesErrors From desta siclqsap on Commands Changing Time Zone Causes Incorrect Report TimeWindows Webes Issues ClassNotFoundExceptions in Director LogWebes Installation Appears to Hang Installation Prompts When File Fails to DeleteWebes Configuration is Not Migrated for Windows Itanium AdditionCcat Not Available on Windows Itanium Installation Internal Error Uninstall of Previous Webes May HangWindows Itanium Webes Removal Leaves Files Behind Desta msg -chgport CommandPath Update Required on Terminal Server Installation Director May Require Restart Linux Webes IssuesSegmentation Fault Error Message OpenVMS Webes Issues Set ODS-5 Attributes Before Issuing Webes CLI CommandsJfex Errors Cannot Get Local Host NameNew OpenVMS Patch Removal Feature Continuous CPU Usage After Daylight Savings Time ChangeCannot Get Smtp Notification on OpenVMS Upgrade Requires Same Node as InstallAlternate Boot Start and Stop Methods Run the following commands to stop the Smtp debug logging Further Information Overall Webes Release Notes Further InformationOverall Webes Release Notes 1.7 Further Information System Event Analyzer Supported Products System Event Analyzer SummarySystem Event Analyzer Supported Products KZPSC/KZPAC/KZPBA/KZPCM/KZPSA/KZPCC/KSPEASystem Event Analyzer SEA Known Issues SEA Known IssuesGeneral SEA Issues Fields Contain Unavailable File Not Found Error In Desta Log FileSerial Number Prevents Rules from Working Duplicate Callouts with both DECevent and Webes Installed Transferring Files with FTPInsert the following code at the beginning of the file SEA Command Line Interface Issues SEA Problem Reports Not Received by OsemCa Command Changed to wsea Entering CommandsWindows interprets it as With either of the following paths SEA Web Interface Issues $ wsea n analyze svctoolscommoncommon.ca.examples*.zpdEnabling Text Entry in Other Logs Pane Node Name Change Causes Connection or Notification FailureHigh Volume of Events Hangs Interface Null-Pointer ErrorsNull-Pointer Errors from Large Log Files Cannot Activate a Running NodeJavaScript Errors JavaScript Error When Viewing Director SettingsTime-out Issue Multiple Sessions using Mozilla and NetscapeServices Fail to Start TipRun the following commands for all platforms LinuxMultiple Java Installs May Affect Web Interface SEA EVA Collections Too Big for Isee to Send to HP Windows SEA IssuesOld SEA Example File Names Migrated But Inaccessible Execute the following command XP Internet Explorer Does Not Have Java Windows Event Log May Not Grow to Configured SizeIncomplete Uninstall of Older Version Test Command Generates Error Webes Directory Tree Missing or Access DeniedWebes Commands Not Recognized Hewlett-Packard Service Tools Entry on Start Menu is EmptyNapp Error Description Newly Added EVA Not Listed in SEA Web InterfaceNo Binary Event Log HP-UX SEA IssuesResuming from Standby Loses Network Resources Adding Managed Entities Corrupts Director Linux SEA Issues6.1 C/C++ Runtime Libraries Version 6.1.1 or Later Required OpenVMS SEA Issues Insufficient Privilege or File Protection Violation Webes Commands Return Error Activating Image Slow Response Generating Other Logs ListSystem Event Analyzer Further Information Exclude Node Names from FilespecsCAAgent Processes Created But Not Disappearing System Event Analyzer 2.4 Further Information Page Computer Crash Analysis Tool Computer Crash Analysis Tool Summary Ccat Known IssuesGeneral Ccat Issues Windows Ccat Issues CLI Commands Not RecognizedComputer Crash Analysis Tool Ccat Known Issues Ccat IVP File Not FoundOpenVMS Ccat Issues Inability To Execute CLI CommandsComputer Crash Analysis Tool Further Information Computer Crash Analysis Tool 3.4 Further Information