Matrox Electronic Systems II manual Troubleshooting, Common problems and solutions

76 Appendix A: Troubleshooting

Troubleshooting

If you have problems using your Matrox Meteor-II board, please try the following:

■Check for disconnected power cords.

■Read the Common problems and solutions section in this chapter.

If your problem is not addressed in this chapter or if the solutions suggested don’t work for you, contact your local Matrox representative, Matrox Sales Office, or the Matrox Imaging Customer Support Group.

Common problems and solutions

Installation Problems

☛PC/104-Plus module cannot be stacked

■If you cannot stack your PC/104-Plusmodule, check the connectors of the board in the stack and determine if any of the PCI connector’s holes are filled. If this is the case, cut the corresponding pins on your board. See the section, Installing Matrox Meteor-II for PC/104-Plusin Chapter 2.

■If your computer has PC/104 modules, you must re-stack them so the PC/104 modules are on top of PC/104-Plusmodules. Be sure to reset the rotary switches for your new stack configuration.

☛Board service fails to start

This could happen due to the following two reasons:

■The MIL Matrox Meteor-II drivers are not installed correctly.

❐When the board fails to start under Windows NT, your computer will prompt you to go to the Event Viewer utility to identify the device that was unable to start. Click the Devices icon in the Control Panel. In the Devices dialog box, find your Matrox frame grabber in the presented list.