Matrox Electronic Systems II manual Contacting Matrox

80Appendix A: Troubleshooting

■Under Windows NT, go to Windows NT Diagnostics property sheet (found under Start Programs Administrative Tools (Common). Under the Resources tab, check for devices that are sharing an IRQ with your Matrox frame grabber.

■Under Windows 98, right-click on My Computer, and select Computer from the presented menu. Go to View Resources, selecting the Interrupt request (IRQ) checkbox. Check for devices that are sharing an IRQ with your Matrox frame grabber.

■Under Windows 2000, right-click on My Computer, and select Manage from the presented menu. Select Computer in the Computer Management dialog box. Select System Information\ Hardware Resources\ IRQ. Check for devices that are sharing an IRQ with your Matrox frame grabber.

Contacting Matrox

Before contacting your local Matrox representative, Matrox Sales Office, or the Matrox Imaging Customer Support Group, you will need the following information:

■A description of what happened;

■Computer (motherboard) make and model number, environment, and peripherals (especially boards sharing the computer with your Matrox Meteor-II);

■Your board’s serial number (printed on the bar code label), and revision number.

Use the Product Assistance Request Form at the back of this manual to record the necessary information.