HP 1240 manual Copy problems, Then press Start Black or Start Color, Or Start Color

Page 109

		troubleshooting information
copy problems

	problem	possible cause and solution

	Copies are faded or	• The Copy Quality setting for the HP Fax is set to Fast.
	colors are dull.	• The Lighter/Darker setting for the HP Fax is set too light. See
		copy a washed-out original on page 54.
		• The Color Intensity setting for the HP Fax is set too pale. See
		enhance the colors of your original on page 59.
		• The print cartridges are clogged or out of ink. Print a Self-Test
		Report to determine if there is a problem with the print
		cartridges. See work with print cartridges on page 65.
		• If the paper you are using is too fibrous, the ink might not
		cover the surface of the paper. Make sure you are using a
		paper that is appropriate for your HP Fax.
		• Debris might be stuck on the glass or on the white strip on
		back of the scanner lid; this causes poor copy quality and
		slows down processing. See clean the glass on page 63 and
		clean the white strip on page 64.

	Copies are too light or	• The Lighter/Darker setting for the HP Fax is set too light or too
	dark.	dark.
		a. Press Copy until Lighter/Darker appears in the top line of
		the display.
		b. Press ∀ to lighten the copy or press ! to darken it, and
		then press Start Black or Start Color.
		• The Copy Quality setting for the HP Fax is set to Fast. Check
		the Copy Quality setting. Use a high print quality (Normal or
		Best) for your project.
		a. Press Copy until Copy Quality appears in the top line of
		the display.
		b. Press ! until the appropriate quality setting appears, and
		then press Start Black or Start Color.

	Colors run into each	• Color documents can use excessive amounts of ink. Try
	other on my printout.	setting the Copy Quality setting to Normal or use HP Premium
		Papers when using Best.
		a. Press Copy until Copy Quality appears in the top line of
		the display.
		b. Press ! until Normal appears, and then press Start Black
		or Start Color.
		• The paper type is not suitable for the HP Fax. Use
		HP Premium Papers or any other paper type that is
		appropriate for your HP Fax.
		• You are printing on the wrong side of the paper. Some
		specialty papers have a print side. Make sure that print side
		is loaded face down in the paper tray.

troubleshooting

user guide

99

Image 109

Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get help Get startedHp fax overview Help DescriptionHp fax at a glance Feature PurposeRear cleanout door FeatureFront panel overview Line portFeature Menu overview Get started Open and close the hp fax Load paper and load originalsOpen and close the hp fax on Open and close the document feeder tray and document catcher Open and close the paper trayRecommended papers on Papers to avoid on PapersPapers to avoid Recommended papersPaper types Paper sizesLoad papers Load paperPaper Front panel setting Paper type settingsSet the paper type Load other types of paper in the paper traySet the paper size Paper size setting for copyingSet the paper type Avoid jams Paper size setting for receiving a faxLoad originals Load originals & paper Use the fax features Send a fax Enable fax confirmationSend a color original or photo fax Send a basic faxPress Start Black Press Start ColorSend a fax using redial Send a fax using speed dialsSchedule a fax Press Start Black or Start ColorSend a fax from memory Cancel a scheduled faxSee set the date and time on To send a fax from memory using the scan & fax button Send a fax using monitor dialingTo send a fax from memory using the fax button Press Scan & FaxTo send a fax using monitor dialing from the handset To send a fax using monitor dialing from the front panelTo send a fax manually using the handset Send a fax manually from a telephoneTo change the answer mode from the front panel Set the answer modeTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Set the number of rings before answering Receive a faxReceive a fax manually from a phone Receive a fax manually using the handsetPoll to receive a fax Receive a fax manually from the front panelMake phone calls using the handset Answer incoming calls using the handsetUse the handset Send faxes using the handset Receive faxes using the handsetAdjust the handset volume Set the fax headerEnter a phone number Enter textPrint reports Available description symbolsGenerate reports automatically Automatic Reports Setup Generate reports manually Create individual speed-dial entries Set up speed dialingAdd group speed-dial entries Update speed-dial entriesChange the fax resolution Change fax resolution and lighter/darker settingsDelete speed-dial entries Change lighter/darker setting Set new defaults Set the date and time Set fax optionsSet the paper size for received faxes Adjust the ring volumeSet tone or pulse dialing Edit or cancel fax forwarding Adjust the phone line monitor volumeForward faxes to another number Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingSet automatic reduction for incoming faxes Fax speed setting Use error correction modeSet the fax speed Block junk fax numbers Use caller IDTo add junk fax numbers Set backup fax receptionTo delete junk fax numbers Stop faxing Reprint the faxes in memorySet the country and language Fax Use the copy features from the front panel Use the copy featuresOverview Increase copy speed or quality Change default copy settingsCopy a two-page black-and-white document Copy a washed-out original Make multiple copies of the same originalPress Start Color or Start Black Copy a legal-size document onto letter paper Reduce or enlargeCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Stop copying Enhance the colors of your originalCopy Order media Order suppliesOrder print cartridges Order other suppliesCountry/region Number for ordering Maintain your hp fax Clean the glassClean the white strip Work with print cartridges Clean the exteriorPrint cartridge information Print a self-test report Press SetupReplace the print cartridges Handle the print cartridgesPrint carriage moves into view Maintain Align the print cartridges Clean the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Replace the telephone cord Restore factory defaultsSet the scroll speed Set the prompt delay timeSet the language and country/region Self-maintenance soundsFax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table How your hp fax will answer fax calls Case a separate fax line no voice calls receivedHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Installation troubleshooting on Paper jams on Troubleshooting informationStatus lights Problem Possible cause and solution Installation troubleshootingCartridges on Strip is turned on Paper jams Cartridges on page 70 and clean the print cartridges on Print cartridge problemsSee clean the print cartridge contacts on See print a self-test report onThen press Start Black or Start Color Copy problemsOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Faxes in memory on Fax problems105 Such as a PC modem or an answering machine. For more Fax manually from a phone on Your office onRings. For information, see change the answer ring pattern Fax using monitor dialing on page 22 or send a fax manuallyDistinctive ringing on From a telephone onFront panel messages Print cartridge messages Message SolutionMessage Solutions Message SolutionAlignment messages No color fax. Fax Fax messages Message SolutionCopy messages General status messages Error message Solution Severe error messagesAutomatic document feeder messages Error code Error definition Fax log error codesCorrection mode on 116 Technical information Paper specificationsPaper-tray capacities Automatic document feeder paper capacityPhysical specifications Fax specificationsPrint margin specifications Paper sizesEnvironmental specifications Power specificationsEnvironmental product stewardship program Paper use Material safety data sheetsPlastics Recycling programRegulatory model identification number Regulatory notices122 FCC statement123 EMC Declaration of conformityGet support and other information from the Internet Hp fax 1240 series supportHp customer support Call in Canada Call in the U.SPrepare your hp fax for shipment 128 Duration of limited warranty Warranty informationWarranty service Warranty upgradesHewlett-packard limited global warranty statement Returning your hp fax for serviceExtent of limited warranty Limitations of liability Limitations of warrantyLocal law 132 Numerics Index111 123 136 Page Q5621-90108

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