HP manual Hp fax 1240 series support, Get support and other information from the Internet

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hp fax 1240 series support

Hewlett-Packard provides Internet and phone support for your HP Fax.

This section contains the following topics:

•get support and other information from the Internet on page 125

•hp customer support on page 125

•prepare your hp fax for shipment on page 127

If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet

If you have Internet access, you can get help from the following HP website:

www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies might be included with your HP Fax. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a.Your HP Fax is plugged in and turned on.

b.The specified print cartridges are installed correctly.

c.The recommended paper is properly loaded in the paper tray.

2Reset your HP Fax:

a.Turn off the HP Fax by using the On button located on the front panel.

b.Unplug the power cord from the back of the HP Fax.

c.Plug the power cord back into the HP Fax.

d.Turn on the HP Fax by using the On button.

3For more information, go to the HP website at: www.hp.com/support

support

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Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Help Description Get startedGet help Hp fax overviewHp fax at a glance Feature PurposeLine port FeatureRear cleanout door Front panel overviewFeature Menu overview Get started Load paper and load originals Open and close the hp faxOpen and close the hp fax on Open and close the document feeder tray and document catcher Open and close the paper trayRecommended papers on Papers to avoid on PapersPaper sizes Recommended papersPapers to avoid Paper typesLoad papers Load paperLoad other types of paper in the paper tray Paper type settingsPaper Front panel setting Set the paper typePaper size setting for copying Set the paper sizeSet the paper type Avoid jams Paper size setting for receiving a faxLoad originals Load originals & paper Use the fax features Send a fax Enable fax confirmationPress Start Color Send a basic faxSend a color original or photo fax Press Start BlackPress Start Black or Start Color Send a fax using speed dialsSend a fax using redial Schedule a faxCancel a scheduled fax Send a fax from memorySee set the date and time on Press Scan & Fax Send a fax using monitor dialingTo send a fax from memory using the scan & fax button To send a fax from memory using the fax buttonSend a fax manually from a telephone To send a fax using monitor dialing from the front panelTo send a fax using monitor dialing from the handset To send a fax manually using the handsetSet the answer mode To change the answer mode from the front panelTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Set the number of rings before answering Receive a faxReceive a fax manually from a phone Receive a fax manually using the handsetPoll to receive a fax Receive a fax manually from the front panelAnswer incoming calls using the handset Make phone calls using the handsetUse the handset Set the fax header Receive faxes using the handsetSend faxes using the handset Adjust the handset volumeEnter a phone number Enter textAvailable description symbols Print reportsGenerate reports automatically Automatic Reports Setup Generate reports manually Create individual speed-dial entries Set up speed dialingAdd group speed-dial entries Update speed-dial entriesChange fax resolution and lighter/darker settings Change the fax resolutionDelete speed-dial entries Change lighter/darker setting Set new defaults Set the date and time Set fax optionsAdjust the ring volume Set the paper size for received faxesSet tone or pulse dialing Adjust the phone line monitor volume Edit or cancel fax forwardingForward faxes to another number Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingSet automatic reduction for incoming faxes Use error correction mode Fax speed settingSet the fax speed Block junk fax numbers Use caller IDSet backup fax reception To add junk fax numbersTo delete junk fax numbers Reprint the faxes in memory Stop faxingSet the country and language Fax Use the copy features Use the copy features from the front panelOverview Increase copy speed or quality Change default copy settingsCopy a two-page black-and-white document Make multiple copies of the same original Copy a washed-out originalPress Start Color or Start Black Copy a legal-size document onto letter paper Reduce or enlargeCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Stop copying Enhance the colors of your originalCopy Order other supplies Order suppliesOrder media Order print cartridgesCountry/region Number for ordering Maintain your hp fax Clean the glassClean the white strip Clean the exterior Work with print cartridgesPrint cartridge information Print a self-test report Press SetupReplace the print cartridges Handle the print cartridgesPrint carriage moves into view Maintain Clean the print cartridges Align the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Replace the telephone cord Restore factory defaultsSet the scroll speed Set the prompt delay timeSet the language and country/region Self-maintenance soundsFax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table How your hp fax will answer fax calls Case a separate fax line no voice calls receivedHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Troubleshooting information Installation troubleshooting on Paper jams onStatus lights Problem Possible cause and solution Installation troubleshootingCartridges on Strip is turned on Paper jams See print a self-test report on Print cartridge problemsCartridges on page 70 and clean the print cartridges on See clean the print cartridge contacts onCopy problems Then press Start Black or Start ColorOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Faxes in memory on Fax problems105 Such as a PC modem or an answering machine. For more Fax manually from a phone on Your office onFrom a telephone on Fax using monitor dialing on page 22 or send a fax manuallyRings. For information, see change the answer ring pattern Distinctive ringing onFront panel messages Print cartridge messages Message SolutionMessage Solution Message SolutionsAlignment messages No color fax. Fax Fax messages Message SolutionCopy messages General status messages Severe error messages Error message SolutionAutomatic document feeder messages Fax log error codes Error code Error definitionCorrection mode on 116 Automatic document feeder paper capacity Paper specificationsTechnical information Paper-tray capacitiesPaper sizes Fax specificationsPhysical specifications Print margin specificationsPower specifications Environmental specificationsEnvironmental product stewardship program Recycling program Material safety data sheetsPaper use PlasticsRegulatory model identification number Regulatory notices122 FCC statement123 EMC Declaration of conformityHp fax 1240 series support Get support and other information from the InternetHp customer support Call in Canada Call in the U.SPrepare your hp fax for shipment 128 Warranty upgrades Warranty informationDuration of limited warranty Warranty serviceReturning your hp fax for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warranty Limitations of liabilityLocal law 132 Numerics Index111 123 136 Page Q5621-90108

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