HP 1240 manual Troubleshooting information

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contents

case E: shared voice/fax line with PC modem . . . . . . . . . . . . . . . . . . .85 how your hp fax will answer fax calls . . . . . . . . . . . . . . . . . . . . . .86 case F: shared voice/fax line with answering machine . . . . . . . . . . . . .86 how your hp fax will answer fax calls . . . . . . . . . . . . . . . . . . . . . . 87 case G: shared voice/fax line with PC modem and answering machine .88 how your hp fax will answer fax calls . . . . . . . . . . . . . . . . . . . . . .89 case H: shared voice/fax line with voice mail . . . . . . . . . . . . . . . . . . .90 how to answer fax calls manually . . . . . . . . . . . . . . . . . . . . . . . . .90 case I: shared voice/fax line with PC modem and voice mail . . . . . . . .91 how to answer fax calls manually . . . . . . . . . . . . . . . . . . . . . . . . . 92

8 troubleshooting information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 print cartridge problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 copy problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 fax problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 front panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

print cartridge messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 alignment messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 copy messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 general status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 automatic document feeder messages . . . . . . . . . . . . . . . . . . . . .114 severe error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

fax log error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

9 technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 paper-tray capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 automatic document feeder paper capacity . . . . . . . . . . . . . . . . .117 paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 print margin specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

fax specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 environmental product stewardship program . . . . . . . . . . . . . . . . . . .119

recycling program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

10 hp fax 1240 series support . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

get support and other information from the Internet . . . . . . . . . . . . . . 125 hp customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 call in the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 call in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 prepare your hp fax for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . 127

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hp fax 1240 series

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Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get started Get helpHp fax overview Help DescriptionFeature Purpose Hp fax at a glanceFeature Rear cleanout doorFront panel overview Line portFeature Menu overview Get started Open and close the hp fax on Load paper and load originalsOpen and close the hp fax Open and close the paper tray Open and close the document feeder tray and document catcherPapers Recommended papers on Papers to avoid onRecommended papers Papers to avoidPaper types Paper sizesLoad paper Load papersPaper type settings Paper Front panel settingSet the paper type Load other types of paper in the paper traySet the paper type Paper size setting for copyingSet the paper size Paper size setting for receiving a fax Avoid jamsLoad originals Load originals & paper Use the fax features Enable fax confirmation Send a faxSend a basic fax Send a color original or photo faxPress Start Black Press Start ColorSend a fax using speed dials Send a fax using redialSchedule a fax Press Start Black or Start ColorSee set the date and time on Cancel a scheduled faxSend a fax from memory Send a fax using monitor dialing To send a fax from memory using the scan & fax buttonTo send a fax from memory using the fax button Press Scan & FaxTo send a fax using monitor dialing from the front panel To send a fax using monitor dialing from the handsetTo send a fax manually using the handset Send a fax manually from a telephoneTo send a fax manually from a connected phone Set the answer modeTo change the answer mode from the front panel Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answeringReceive a fax manually using the handset Receive a fax manually from a phoneReceive a fax manually from the front panel Poll to receive a faxUse the handset Answer incoming calls using the handsetMake phone calls using the handset Receive faxes using the handset Send faxes using the handsetAdjust the handset volume Set the fax headerEnter text Enter a phone numberGenerate reports automatically Available description symbolsPrint reports Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entriesUpdate speed-dial entries Add group speed-dial entriesDelete speed-dial entries Change fax resolution and lighter/darker settingsChange the fax resolution Change lighter/darker setting Set new defaults Set fax options Set the date and timeSet tone or pulse dialing Adjust the ring volumeSet the paper size for received faxes Forward faxes to another number Adjust the phone line monitor volumeEdit or cancel fax forwarding Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automaticallySet automatic reduction for incoming faxes Set the fax speed Use error correction modeFax speed setting Use caller ID Block junk fax numbersTo delete junk fax numbers Set backup fax receptionTo add junk fax numbers Set the country and language Reprint the faxes in memoryStop faxing Fax Overview Use the copy featuresUse the copy features from the front panel Change default copy settings Increase copy speed or qualityCopy a two-page black-and-white document Press Start Color or Start Black Make multiple copies of the same originalCopy a washed-out original Reduce or enlarge Copy a legal-size document onto letter paperCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copyingCopy Order supplies Order mediaOrder print cartridges Order other suppliesCountry/region Number for ordering Clean the glass Maintain your hp faxClean the white strip Print cartridge information Clean the exteriorWork with print cartridges Press Setup Print a self-test reportHandle the print cartridges Replace the print cartridgesPrint carriage moves into view Maintain To align the print cartridges from the front panel Clean the print cartridgesAlign the print cartridges Clean the print cartridge contacts Restore factory defaults Replace the telephone cordSet the prompt delay time Set the scroll speedSelf-maintenance sounds Set the language and country/regionFax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn lineHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax callsHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mailCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Status lights Troubleshooting informationInstallation troubleshooting on Paper jams on Installation troubleshooting Problem Possible cause and solutionCartridges on Strip is turned on Paper jams Print cartridge problems Cartridges on page 70 and clean the print cartridges onSee clean the print cartridge contacts on See print a self-test report onOr Start Color Copy problemsThen press Start Black or Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone onFax using monitor dialing on page 22 or send a fax manually Rings. For information, see change the answer ring patternDistinctive ringing on From a telephone onPrint cartridge messages Message Solution Front panel messagesAlignment messages Message SolutionMessage Solutions Fax messages Message Solution No color fax. FaxCopy messages General status messages Automatic document feeder messages Severe error messagesError message Solution Correction mode on Fax log error codesError code Error definition 116 Paper specifications Technical informationPaper-tray capacities Automatic document feeder paper capacityFax specifications Physical specificationsPrint margin specifications Paper sizesEnvironmental product stewardship program Power specificationsEnvironmental specifications Material safety data sheets Paper usePlastics Recycling programRegulatory notices Regulatory model identification numberFCC statement 122123 Declaration of conformity EMCHp customer support Hp fax 1240 series supportGet support and other information from the Internet Call in the U.S Call in CanadaPrepare your hp fax for shipment 128 Warranty information Duration of limited warrantyWarranty service Warranty upgradesExtent of limited warranty Returning your hp fax for serviceHewlett-packard limited global warranty statement Local law Limitations of warrantyLimitations of liability 132 Index Numerics111 123 136 Page Q5621-90108
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