HP 1240 manual Print cartridges. See work with print cartridges on

Page 110

troubleshooting

chapter 8

problem	possible cause and solution

Copies have	• The print cartridges might have a fiber buildup or might be
horizontal smears.	low on ink. Print a Self-Test Report. If the report shows that the
	ink looks as if something has brushed up against it, clean the
	print cartridges. If this does not solve the problem, replace the
	print cartridges. See work with print cartridges on page 65.

Ink is not filling the text	• The print cartridges need cleaning or are low on ink. See
or graphics	work with print cartridges on page 65.
completely.	• The paper type setting is incorrect. Change the paper type
	setting to match the type of paper loaded in the paper tray.
	• The Copy Quality setting for the HP Fax is set to Fast. Check
	the Copy Quality setting. Use a high print quality (Normal or
	Best) for your project.
	• The Enhancements setting is set to Photo or None. Set the
	Enhancements setting to Text.

There are horizontal	• The copy quality is set too low. Set the quality to Best.
streaks on the copy.	• There is a problem with the print cartridges. Print a Self Test
	Report to check them. See work with print cartridges on
	page 65.

Parts of my original	• You are copying from legal onto letter paper. Select Legal>Ltr
do not appear or are	from the Reduce/Enlarge menu.
cut off.	• If you are copying from an original with no margins, reduce
	the copy to make sure the text or images are not cropped. For
	information, see reduce or enlarge on page 55.
	• The original fills the entire sheet.
	If the image or text on your original fills the entire sheet with
	no margins, use the Reduce/Enlarge feature to reduce your
	original and prevent unwanted cropping of the text or images
	at the edges of the sheet.
	• The original is larger than the paper in the paper tray.
	If your original is larger than the paper in the paper tray, use
	the Reduce/Enlarge feature to reduce your original to fit on
	the paper in the paper tray.

100	hp fax 1240 series

Image 110

Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Hp fax overview Get startedGet help Help DescriptionFeature Purpose Hp fax at a glanceFront panel overview FeatureRear cleanout door Line portFeature Menu overview Get started Open and close the hp fax on Load paper and load originalsOpen and close the hp fax Open and close the paper tray Open and close the document feeder tray and document catcherPapers Recommended papers on Papers to avoid onPaper types Recommended papersPapers to avoid Paper sizesLoad paper Load papersSet the paper type Paper type settingsPaper Front panel setting Load other types of paper in the paper traySet the paper type Paper size setting for copyingSet the paper size Paper size setting for receiving a fax Avoid jamsLoad originals Load originals & paper Use the fax features Enable fax confirmation Send a faxPress Start Black Send a basic faxSend a color original or photo fax Press Start ColorSchedule a fax Send a fax using speed dialsSend a fax using redial Press Start Black or Start ColorSee set the date and time on Cancel a scheduled faxSend a fax from memory To send a fax from memory using the fax button Send a fax using monitor dialingTo send a fax from memory using the scan & fax button Press Scan & FaxTo send a fax manually using the handset To send a fax using monitor dialing from the front panelTo send a fax using monitor dialing from the handset Send a fax manually from a telephoneTo send a fax manually from a connected phone Set the answer modeTo change the answer mode from the front panel Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answeringReceive a fax manually using the handset Receive a fax manually from a phoneReceive a fax manually from the front panel Poll to receive a faxUse the handset Answer incoming calls using the handsetMake phone calls using the handset Adjust the handset volume Receive faxes using the handsetSend faxes using the handset Set the fax headerEnter text Enter a phone numberGenerate reports automatically Available description symbolsPrint reports Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entriesUpdate speed-dial entries Add group speed-dial entriesDelete speed-dial entries Change fax resolution and lighter/darker settingsChange the fax resolution Change lighter/darker setting Set new defaults Set fax options Set the date and timeSet tone or pulse dialing Adjust the ring volumeSet the paper size for received faxes Forward faxes to another number Adjust the phone line monitor volumeEdit or cancel fax forwarding Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automaticallySet automatic reduction for incoming faxes Set the fax speed Use error correction modeFax speed setting Use caller ID Block junk fax numbersTo delete junk fax numbers Set backup fax receptionTo add junk fax numbers Set the country and language Reprint the faxes in memoryStop faxing Fax Overview Use the copy featuresUse the copy features from the front panel Change default copy settings Increase copy speed or qualityCopy a two-page black-and-white document Press Start Color or Start Black Make multiple copies of the same originalCopy a washed-out original Reduce or enlarge Copy a legal-size document onto letter paperCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copyingCopy Order print cartridges Order suppliesOrder media Order other suppliesCountry/region Number for ordering Clean the glass Maintain your hp faxClean the white strip Print cartridge information Clean the exteriorWork with print cartridges Press Setup Print a self-test reportHandle the print cartridges Replace the print cartridgesPrint carriage moves into view Maintain To align the print cartridges from the front panel Clean the print cartridgesAlign the print cartridges Clean the print cartridge contacts Restore factory defaults Replace the telephone cordSet the prompt delay time Set the scroll speedSelf-maintenance sounds Set the language and country/regionFax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn lineHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax callsHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mailCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Status lights Troubleshooting informationInstallation troubleshooting on Paper jams on Installation troubleshooting Problem Possible cause and solutionCartridges on Strip is turned on Paper jams See clean the print cartridge contacts on Print cartridge problemsCartridges on page 70 and clean the print cartridges on See print a self-test report onOr Start Color Copy problemsThen press Start Black or Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone onDistinctive ringing on Fax using monitor dialing on page 22 or send a fax manuallyRings. For information, see change the answer ring pattern From a telephone onPrint cartridge messages Message Solution Front panel messagesAlignment messages Message SolutionMessage Solutions Fax messages Message Solution No color fax. FaxCopy messages General status messages Automatic document feeder messages Severe error messagesError message Solution Correction mode on Fax log error codesError code Error definition 116 Paper-tray capacities Paper specificationsTechnical information Automatic document feeder paper capacityPrint margin specifications Fax specificationsPhysical specifications Paper sizesEnvironmental product stewardship program Power specificationsEnvironmental specifications Plastics Material safety data sheetsPaper use Recycling programRegulatory notices Regulatory model identification numberFCC statement 122123 Declaration of conformity EMCHp customer support Hp fax 1240 series supportGet support and other information from the Internet Call in the U.S Call in CanadaPrepare your hp fax for shipment 128 Warranty service Warranty informationDuration of limited warranty Warranty upgradesExtent of limited warranty Returning your hp fax for serviceHewlett-packard limited global warranty statement Local law Limitations of warrantyLimitations of liability 132 Index Numerics111 123 136 Page Q5621-90108

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