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| troubleshooting information | |
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problem | possible cause and solution | |
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I hear static on my | * This possible cause/solution applies only in the countries/regions that | |
telephone line ever | receive a | |
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, | ||
since I connected the | ||
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, | ||
HP Fax. | ||
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, | ||
(continued) | ||
Taiwan, Thailand, USA, Venezuela, and Vietnam. | ||
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| • Using a telephone line splitter could affect the sound quality of your | |
| phone line, causing static. Try removing the splitter and connecting | |
| the HP Fax directly to the telephone wall jack. | |
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front panel messages
print cartridge messages
message | solution | |
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Insert right cartridge. | • The referenced print cartridge is missing or installed incorrectly. | |
| – Install the print cartridge. Make sure to remove the protective | |
Insert left cartridge. | tape by using the pink pull tab before inserting the print | |
| cartridge.Also, make sure that the print cartridge is firmly | |
Insert ink cartridges. | seated and secure in the print carriage. | |
– If the print cartridge is already installed, it might be installed | ||
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| incorrectly. Remove and reinsert it. | |
| • Both print cartridges must be installed for the HP Fax to work. | |
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Error: right cartridge | • You are using a print cartridge that the HP Fax does not support. | |
is incorrect. | The correct print cartridges are listed in order print cartridges on | |
| page 61. For best results, use HP print cartridges. | |
Error: left cartridge is | • One or both of the print cartridges are not installed or are installed | |
incorrect. | incorrectly. | |
| Remove and reinsert the print cartridges. Make sure that the print | |
| cartridge is firmly seated and secure in the print carriage. | |
| For more information, see work with print cartridges on page 65. | |
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Remove and check | • An undisclosed problem with the referenced print cartridge may be | |
right cartridge. | preventing the current job from completing. | |
| – Remove and reinsert the print cartridge. | |
Remove and check | – If this does not help, clean the print cartridges. You can also | |
left cartridge. | clean the print cartridge contacts. | |
| – Replace the print cartridge completely if the problem persists. | |
| For more information, see work with print cartridges on page 65. | |
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Black ink low. Press | • The print cartridge may be almost out of ink. | |
OK to continue. | Consider having a replacement black print cartridge available. | |
| Replace the print cartridge when it runs out of ink. | |
Color ink low. Press | For more information, see work with print cartridges on page 65. | |
OK to continue. | ||
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troubleshooting
user guide | 109 |