HP 1240 manual Front panel messages, Print cartridge messages Message Solution

Page 119

 

troubleshooting information

 

 

problem

possible cause and solution

 

 

I hear static on my

* This possible cause/solution applies only in the countries/regions that

telephone line ever

receive a 2-wire phone cord in the box with the HP Fax, including:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

since I connected the

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

HP Fax.

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

(continued)

Taiwan, Thailand, USA, Venezuela, and Vietnam.

 

 

• Using a telephone line splitter could affect the sound quality of your

 

phone line, causing static. Try removing the splitter and connecting

 

the HP Fax directly to the telephone wall jack.

 

 

front panel messages

print cartridge messages

message

solution

 

 

Insert right cartridge.

• The referenced print cartridge is missing or installed incorrectly.

 

– Install the print cartridge. Make sure to remove the protective

Insert left cartridge.

tape by using the pink pull tab before inserting the print

 

cartridge.Also, make sure that the print cartridge is firmly

Insert ink cartridges.

seated and secure in the print carriage.

– If the print cartridge is already installed, it might be installed

 

 

incorrectly. Remove and reinsert it.

 

• Both print cartridges must be installed for the HP Fax to work.

 

 

Error: right cartridge

• You are using a print cartridge that the HP Fax does not support.

is incorrect.

The correct print cartridges are listed in order print cartridges on

 

page 61. For best results, use HP print cartridges.

Error: left cartridge is

• One or both of the print cartridges are not installed or are installed

incorrect.

incorrectly.

 

Remove and reinsert the print cartridges. Make sure that the print

 

cartridge is firmly seated and secure in the print carriage.

 

For more information, see work with print cartridges on page 65.

 

 

Remove and check

• An undisclosed problem with the referenced print cartridge may be

right cartridge.

preventing the current job from completing.

 

– Remove and reinsert the print cartridge.

Remove and check

– If this does not help, clean the print cartridges. You can also

left cartridge.

clean the print cartridge contacts.

 

– Replace the print cartridge completely if the problem persists.

 

For more information, see work with print cartridges on page 65.

 

 

Black ink low. Press

• The print cartridge may be almost out of ink.

OK to continue.

Consider having a replacement black print cartridge available.

 

Replace the print cartridge when it runs out of ink.

Color ink low. Press

For more information, see work with print cartridges on page 65.

OK to continue.

 

troubleshooting

user guide

109

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Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Help Description Get startedGet help Hp fax overviewHp fax at a glance Feature PurposeLine port FeatureRear cleanout door Front panel overviewFeature Menu overview Get started Open and close the hp fax on Load paper and load originalsOpen and close the hp fax Open and close the document feeder tray and document catcher Open and close the paper trayRecommended papers on Papers to avoid on PapersPaper sizes Recommended papersPapers to avoid Paper typesLoad papers Load paperLoad other types of paper in the paper tray Paper type settingsPaper Front panel setting Set the paper typeSet the paper type Paper size setting for copyingSet the paper size Avoid jams Paper size setting for receiving a faxLoad originals Load originals & paper Use the fax features Send a fax Enable fax confirmationPress Start Color Send a basic faxSend a color original or photo fax Press Start BlackPress Start Black or Start Color Send a fax using speed dialsSend a fax using redial Schedule a faxSee set the date and time on Cancel a scheduled faxSend a fax from memory Press Scan & Fax Send a fax using monitor dialingTo send a fax from memory using the scan & fax button To send a fax from memory using the fax buttonSend a fax manually from a telephone To send a fax using monitor dialing from the front panelTo send a fax using monitor dialing from the handset To send a fax manually using the handsetTo send a fax manually from a connected phone Set the answer modeTo change the answer mode from the front panel Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Set the number of rings before answering Receive a faxReceive a fax manually from a phone Receive a fax manually using the handsetPoll to receive a fax Receive a fax manually from the front panelUse the handset Answer incoming calls using the handsetMake phone calls using the handset Set the fax header Receive faxes using the handsetSend faxes using the handset Adjust the handset volumeEnter a phone number Enter textGenerate reports automatically Available description symbolsPrint reports Automatic Reports Setup Generate reports manually Create individual speed-dial entries Set up speed dialingAdd group speed-dial entries Update speed-dial entriesDelete speed-dial entries Change fax resolution and lighter/darker settingsChange the fax resolution Change lighter/darker setting Set new defaults Set the date and time Set fax optionsSet tone or pulse dialing Adjust the ring volumeSet the paper size for received faxes Forward faxes to another number Adjust the phone line monitor volumeEdit or cancel fax forwarding Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingSet automatic reduction for incoming faxes Set the fax speed Use error correction modeFax speed setting Block junk fax numbers Use caller IDTo delete junk fax numbers Set backup fax receptionTo add junk fax numbers Set the country and language Reprint the faxes in memoryStop faxing Fax Overview Use the copy featuresUse the copy features from the front panel Increase copy speed or quality Change default copy settingsCopy a two-page black-and-white document Press Start Color or Start Black Make multiple copies of the same originalCopy a washed-out original Copy a legal-size document onto letter paper Reduce or enlargeCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Stop copying Enhance the colors of your originalCopy Order other supplies Order suppliesOrder media Order print cartridgesCountry/region Number for ordering Maintain your hp fax Clean the glassClean the white strip Print cartridge information Clean the exteriorWork with print cartridges Print a self-test report Press SetupReplace the print cartridges Handle the print cartridgesPrint carriage moves into view Maintain To align the print cartridges from the front panel Clean the print cartridgesAlign the print cartridges Clean the print cartridge contacts Replace the telephone cord Restore factory defaultsSet the scroll speed Set the prompt delay timeSet the language and country/region Self-maintenance soundsFax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table How your hp fax will answer fax calls Case a separate fax line no voice calls receivedHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Status lights Troubleshooting informationInstallation troubleshooting on Paper jams on Problem Possible cause and solution Installation troubleshootingCartridges on Strip is turned on Paper jams See print a self-test report on Print cartridge problemsCartridges on page 70 and clean the print cartridges on See clean the print cartridge contacts onOr Start Color Copy problemsThen press Start Black or Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Faxes in memory on Fax problems105 Such as a PC modem or an answering machine. For more Fax manually from a phone on Your office onFrom a telephone on Fax using monitor dialing on page 22 or send a fax manuallyRings. For information, see change the answer ring pattern Distinctive ringing onFront panel messages Print cartridge messages Message SolutionAlignment messages Message SolutionMessage Solutions No color fax. Fax Fax messages Message SolutionCopy messages General status messages Automatic document feeder messages Severe error messagesError message Solution Correction mode on Fax log error codesError code Error definition 116 Automatic document feeder paper capacity Paper specificationsTechnical information Paper-tray capacitiesPaper sizes Fax specificationsPhysical specifications Print margin specificationsEnvironmental product stewardship program Power specificationsEnvironmental specifications Recycling program Material safety data sheetsPaper use PlasticsRegulatory model identification number Regulatory notices122 FCC statement123 EMC Declaration of conformityHp customer support Hp fax 1240 series supportGet support and other information from the Internet Call in Canada Call in the U.SPrepare your hp fax for shipment 128 Warranty upgrades Warranty informationDuration of limited warranty Warranty serviceExtent of limited warranty Returning your hp fax for serviceHewlett-packard limited global warranty statement Local law Limitations of warrantyLimitations of liability 132 Numerics Index111 123 136 Page Q5621-90108
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