
troubleshooting
chapter 8
| message | solution | 
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| Cartridge error. See | • One or both of the print cartridges is having a problem. | 
| product | Determine which print cartridge is experiencing the problem and | 
| documentation for | replace it. | 
| details. | For more information, see work with print cartridges on page 65. | 
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| alignment messages | |
| message | solutions | |
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| Press OK to print | The HP Fax prompts you for a print cartridge alignment whenever you | |
| align page. | insert a new print cartridge. | |
| 
 | 1 | Make sure plain white paper is loaded in the HP Fax, and then | 
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 | press OK to print the alignment page. | 
| 
 | 2 | Place the alignment page print side down with the top in first in the | 
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 | automatic document feeder tray, and then press OK. | 
| 
 | 3 | After alignment is complete, discard or recycle the alignment | 
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 | page. | 
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| Place align page face | After print cartridge alignment page prints, the HP Fax prompts you to | |
| down in feeder, then | place the alignment page in the automatic document feeder, and then | |
| press OK. | press OK. | |
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 | After the alignment page prints, place it print side down with the | 
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 | top in first in the automatic document feeder tray. Press OK. | 
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 | After alignment is complete, discard or recycle the alignment | 
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 | page. | 
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| Error. Alignment | The alignment procedure can fail for several reasons: | |
| page not detected. | • Alignment page is placed incorrectly in the document feeder tray. | |
| 
 | • Alignment page has been marked or creased. | |
| 
 | • No alignment page is loaded or a page other than the alignment | |
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 | page is loaded in the document feeder tray. | 
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 | The HP Fax will attempt to perform the alignment procedure three times. | |
| 
 | If the procedure is not successful after the third attempt, “Alignment | |
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 | failed. Please try again.” will appear on the front panel display. | |
| 
 | Make sure you have placed the alignment page print side down with the | |
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 | top in first in the document feeder tray. Also, make sure the paper is fed | |
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 | straight into the automatic document feeder. Try the alignment again. | |
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| 110 | hp fax 1240 series |