HP 1240 manual Fax problems, Faxes in memory on

Page 114

troubleshooting

chapter 8

fax problems

Use this section to solve any problems you might encounter while setting up your HP Fax for faxing.

For information about how to set up your HP Fax for faxing, see fax setup on page 75.

problem

possible cause and solution

 

 

Fax transmission is

• The fax contains graphics. Graphics take longer to send.

slow.

• The phone line connection is “noisy”.

 

• You selected a high resolution for your fax. Consider using the

 

standard resolution to send faster.

 

• You are faxing in color.

 

• The receiving fax may have a problem or not be able to receive

 

faxes at the same rate that your HP Fax is sending.

 

 

Faxes are received,

• You are out of paper. If the HP Fax runs out of paper, incoming

but are not printing.

faxes are stored in memory. For information on loading paper, see

 

load paper on page 11. For information on faxes stored in

 

memory, see set backup fax reception on page 48 and reprint the

 

faxes in memory on page 49.

 

• You have a paper jam. If the HP Fax has a paper jam, incoming

 

faxes are stored in memory. For information on paper jams, see

 

paper jams on page 97. For information on faxes stored in

 

memory, see set backup fax reception on page 48 and reprint the

 

faxes in memory on page 49.

 

 

Pages of a fax I

• You are out of paper. If the HP Fax runs out of paper, incoming

received are missing.

faxes are stored in memory. For information on loading paper, see

 

load paper on page 11. For information on faxes stored in

 

memory, see set backup fax reception on page 48 and reprint the

 

faxes in memory on page 49.

 

• Check to see if the fax was sent correctly. Check with the sender to

 

find out how many pages were sent. The sending fax machine may

 

have failed to feed each page of the original.

 

• The print cartridges need cleaning or are out of ink.

 

Print a Self-Test Report to determine if there is a problem with the

 

print cartridges. Clean the print cartridges and print cartridge

 

contacts. If this does not solve the problem, one or both of the print

 

cartridges might be out of ink.

 

 

Pages of a fax I send

• Make sure each page of your original was picked up separately

are missing.

from the automatic document feeder. Sometimes pages are missing

 

because two or more pages of your original fed into the document

 

feeder at the same time. Try re-sending the fax and make sure each

 

page feeds separately.

 

• Check with the recipient to see if there is a problem with the

 

receiving fax machine.

 

 

There are horizontal

• There is a problem with the print cartridges. Print a Self Test Report

streaks on the fax.

to check them. See work with print cartridges on page 65.

 

 

104

hp fax 1240 series

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Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Hp fax overview Get startedGet help Help DescriptionFeature Purpose Hp fax at a glanceFront panel overview FeatureRear cleanout door Line portFeature Menu overview Get started Load paper and load originals Open and close the hp faxOpen and close the hp fax on Open and close the paper tray Open and close the document feeder tray and document catcherPapers Recommended papers on Papers to avoid onPaper types Recommended papersPapers to avoid Paper sizesLoad paper Load papersSet the paper type Paper type settingsPaper Front panel setting Load other types of paper in the paper trayPaper size setting for copying Set the paper sizeSet the paper type Paper size setting for receiving a fax Avoid jamsLoad originals Load originals & paper Use the fax features Enable fax confirmation Send a faxPress Start Black Send a basic faxSend a color original or photo fax Press Start ColorSchedule a fax Send a fax using speed dialsSend a fax using redial Press Start Black or Start ColorCancel a scheduled fax Send a fax from memorySee set the date and time on To send a fax from memory using the fax button Send a fax using monitor dialingTo send a fax from memory using the scan & fax button Press Scan & FaxTo send a fax manually using the handset To send a fax using monitor dialing from the front panelTo send a fax using monitor dialing from the handset Send a fax manually from a telephoneSet the answer mode To change the answer mode from the front panelTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answeringReceive a fax manually using the handset Receive a fax manually from a phoneReceive a fax manually from the front panel Poll to receive a faxAnswer incoming calls using the handset Make phone calls using the handsetUse the handset Adjust the handset volume Receive faxes using the handsetSend faxes using the handset Set the fax headerEnter text Enter a phone numberAvailable description symbols Print reportsGenerate reports automatically Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entriesUpdate speed-dial entries Add group speed-dial entriesChange fax resolution and lighter/darker settings Change the fax resolutionDelete speed-dial entries Change lighter/darker setting Set new defaults Set fax options Set the date and timeAdjust the ring volume Set the paper size for received faxesSet tone or pulse dialing Adjust the phone line monitor volume Edit or cancel fax forwardingForward faxes to another number Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automaticallySet automatic reduction for incoming faxes Use error correction mode Fax speed settingSet the fax speed Use caller ID Block junk fax numbersSet backup fax reception To add junk fax numbersTo delete junk fax numbers Reprint the faxes in memory Stop faxingSet the country and language Fax Use the copy features Use the copy features from the front panelOverview Change default copy settings Increase copy speed or qualityCopy a two-page black-and-white document Make multiple copies of the same original Copy a washed-out originalPress Start Color or Start Black Reduce or enlarge Copy a legal-size document onto letter paperCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copyingCopy Order print cartridges Order suppliesOrder media Order other suppliesCountry/region Number for ordering Clean the glass Maintain your hp faxClean the white strip Clean the exterior Work with print cartridgesPrint cartridge information Press Setup Print a self-test reportHandle the print cartridges Replace the print cartridgesPrint carriage moves into view Maintain Clean the print cartridges Align the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Restore factory defaults Replace the telephone cordSet the prompt delay time Set the scroll speedSelf-maintenance sounds Set the language and country/regionFax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn lineHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax callsHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mailCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Troubleshooting information Installation troubleshooting on Paper jams onStatus lights Installation troubleshooting Problem Possible cause and solutionCartridges on Strip is turned on Paper jams See clean the print cartridge contacts on Print cartridge problemsCartridges on page 70 and clean the print cartridges on See print a self-test report onCopy problems Then press Start Black or Start ColorOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone onDistinctive ringing on Fax using monitor dialing on page 22 or send a fax manuallyRings. For information, see change the answer ring pattern From a telephone onPrint cartridge messages Message Solution Front panel messagesMessage Solution Message SolutionsAlignment messages Fax messages Message Solution No color fax. FaxCopy messages General status messages Severe error messages Error message SolutionAutomatic document feeder messages Fax log error codes Error code Error definitionCorrection mode on 116 Paper-tray capacities Paper specificationsTechnical information Automatic document feeder paper capacityPrint margin specifications Fax specificationsPhysical specifications Paper sizesPower specifications Environmental specificationsEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programRegulatory notices Regulatory model identification numberFCC statement 122123 Declaration of conformity EMCHp fax 1240 series support Get support and other information from the InternetHp customer support Call in the U.S Call in CanadaPrepare your hp fax for shipment 128 Warranty service Warranty informationDuration of limited warranty Warranty upgradesReturning your hp fax for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warranty Limitations of liabilityLocal law 132 Index Numerics111 123 136 Page Q5621-90108
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