HP 1240 manual Then try copying again

Page 113

	troubleshooting information

problem	possible cause and solution

The last page of my	• The paper tray is empty or the HP Fax has a paper jam.
document does not	Make sure paper is loaded in the paper tray and that you do
print.	not have a paper jam. For information on clearing paper
	jams, see paper jams on page 97.

The printout is blank.	• The paper size specified in the front panel Copy menu does
	not match the paper size detected.
	Make sure the paper size you specify in the front panel Copy
	menu matches the paper size that is loaded in the paper tray.
	Then try copying again.
	• The original is placed in the automatic document feeder face
	up.
	Load the original in the automatic document feeder face
	down and top first. If it is a small original, make sure the
	shorter end goes into the document feeder (portrait
	orientation).
	• The print cartridges need cleaning or are out of ink.
	Print a Self-Test Report to determine if there is a problem with
	the print cartridges. Clean the print cartridges and print
	cartridge contacts. If this does not solve the problem, one or
	both of the print cartridges might be out of ink.

troubleshooting

user guide

103

Image 113

Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get help Get startedHp fax overview Help DescriptionHp fax at a glance Feature PurposeRear cleanout door FeatureFront panel overview Line portFeature Menu overview Get started Open and close the hp fax on Load paper and load originalsOpen and close the hp fax Open and close the document feeder tray and document catcher Open and close the paper trayRecommended papers on Papers to avoid on PapersPapers to avoid Recommended papersPaper types Paper sizesLoad papers Load paperPaper Front panel setting Paper type settingsSet the paper type Load other types of paper in the paper traySet the paper type Paper size setting for copyingSet the paper size Avoid jams Paper size setting for receiving a faxLoad originals Load originals & paper Use the fax features Send a fax Enable fax confirmationSend a color original or photo fax Send a basic faxPress Start Black Press Start ColorSend a fax using redial Send a fax using speed dialsSchedule a fax Press Start Black or Start ColorSee set the date and time on Cancel a scheduled faxSend a fax from memory To send a fax from memory using the scan & fax button Send a fax using monitor dialingTo send a fax from memory using the fax button Press Scan & FaxTo send a fax using monitor dialing from the handset To send a fax using monitor dialing from the front panelTo send a fax manually using the handset Send a fax manually from a telephoneTo send a fax manually from a connected phone Set the answer modeTo change the answer mode from the front panel Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Set the number of rings before answering Receive a faxReceive a fax manually from a phone Receive a fax manually using the handsetPoll to receive a fax Receive a fax manually from the front panelUse the handset Answer incoming calls using the handsetMake phone calls using the handset Send faxes using the handset Receive faxes using the handsetAdjust the handset volume Set the fax headerEnter a phone number Enter textGenerate reports automatically Available description symbolsPrint reports Automatic Reports Setup Generate reports manually Create individual speed-dial entries Set up speed dialingAdd group speed-dial entries Update speed-dial entriesDelete speed-dial entries Change fax resolution and lighter/darker settingsChange the fax resolution Change lighter/darker setting Set new defaults Set the date and time Set fax optionsSet tone or pulse dialing Adjust the ring volumeSet the paper size for received faxes Forward faxes to another number Adjust the phone line monitor volumeEdit or cancel fax forwarding Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingSet automatic reduction for incoming faxes Set the fax speed Use error correction modeFax speed setting Block junk fax numbers Use caller IDTo delete junk fax numbers Set backup fax receptionTo add junk fax numbers Set the country and language Reprint the faxes in memoryStop faxing Fax Overview Use the copy featuresUse the copy features from the front panel Increase copy speed or quality Change default copy settingsCopy a two-page black-and-white document Press Start Color or Start Black Make multiple copies of the same originalCopy a washed-out original Copy a legal-size document onto letter paper Reduce or enlargeCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Stop copying Enhance the colors of your originalCopy Order media Order suppliesOrder print cartridges Order other suppliesCountry/region Number for ordering Maintain your hp fax Clean the glassClean the white strip Print cartridge information Clean the exteriorWork with print cartridges Print a self-test report Press SetupReplace the print cartridges Handle the print cartridgesPrint carriage moves into view Maintain To align the print cartridges from the front panel Clean the print cartridgesAlign the print cartridges Clean the print cartridge contacts Replace the telephone cord Restore factory defaultsSet the scroll speed Set the prompt delay timeSet the language and country/region Self-maintenance soundsFax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table How your hp fax will answer fax calls Case a separate fax line no voice calls receivedHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Status lights Troubleshooting informationInstallation troubleshooting on Paper jams on Problem Possible cause and solution Installation troubleshootingCartridges on Strip is turned on Paper jams Cartridges on page 70 and clean the print cartridges on Print cartridge problemsSee clean the print cartridge contacts on See print a self-test report onOr Start Color Copy problemsThen press Start Black or Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Faxes in memory on Fax problems105 Such as a PC modem or an answering machine. For more Fax manually from a phone on Your office onRings. For information, see change the answer ring pattern Fax using monitor dialing on page 22 or send a fax manuallyDistinctive ringing on From a telephone onFront panel messages Print cartridge messages Message SolutionAlignment messages Message SolutionMessage Solutions No color fax. Fax Fax messages Message SolutionCopy messages General status messages Automatic document feeder messages Severe error messagesError message Solution Correction mode on Fax log error codesError code Error definition 116 Technical information Paper specificationsPaper-tray capacities Automatic document feeder paper capacityPhysical specifications Fax specificationsPrint margin specifications Paper sizesEnvironmental product stewardship program Power specificationsEnvironmental specifications Paper use Material safety data sheetsPlastics Recycling programRegulatory model identification number Regulatory notices122 FCC statement123 EMC Declaration of conformityHp customer support Hp fax 1240 series supportGet support and other information from the Internet Call in Canada Call in the U.SPrepare your hp fax for shipment 128 Duration of limited warranty Warranty informationWarranty service Warranty upgradesExtent of limited warranty Returning your hp fax for serviceHewlett-packard limited global warranty statement Local law Limitations of warrantyLimitations of liability 132 Numerics Index111 123 136 Page Q5621-90108

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