HP 1240 manual Call in the U.S, Call in Canada

Page 136

chapter 10

4If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:

a.Have the specific name of your HP Fax, as it appears on the front panel, available.

b.Have your service ID and serial number ready.

To display your service ID and serial number on the front panel, press OK and Start Color at the same time. Press ! until Model Number appears, and then press OK. The service ID appears on the bottom line of the front panel display. Make note of the service ID, and then press Cancel. You are returned to the Info Menu. Press ! until Serial Number appears, and then press OK. The serial number appears on the bottom line of the front panel display. Make note of the serial number, and then press Cancel repeatedly to exit the Info Menu.

c.Print a Self-Test Report. For information on printing a Self-Test Report, see print a self-test report on page 66.

d.Make a color copy to have available as a sample printout.

e.Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your HP Fax when you call.

call in the U.S.

Call 1-800-HP-INVENT. U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

call in Canada

The numbers listed below are current as of the publication date of this guide. For a list of current international HP Support Service numbers, go to this website and choose your own country/region or language:

www.hp.com/support

As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery.

country/region	hp technical support

Canada during	(905) 206 4663
warranty
Canada post-warranty	1-877-621-4722
(per-call charge)

support

126	hp fax 1240 series

Image 136

Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get started Get helpHp fax overview Help DescriptionFeature Purpose Hp fax at a glanceFeature Rear cleanout doorFront panel overview Line portFeature Menu overview Get started Open and close the hp fax Load paper and load originalsOpen and close the hp fax on Open and close the paper tray Open and close the document feeder tray and document catcherPapers Recommended papers on Papers to avoid onRecommended papers Papers to avoidPaper types Paper sizesLoad paper Load papersPaper type settings Paper Front panel settingSet the paper type Load other types of paper in the paper traySet the paper size Paper size setting for copyingSet the paper type Paper size setting for receiving a fax Avoid jamsLoad originals Load originals & paper Use the fax features Enable fax confirmation Send a faxSend a basic fax Send a color original or photo faxPress Start Black Press Start ColorSend a fax using speed dials Send a fax using redialSchedule a fax Press Start Black or Start ColorSend a fax from memory Cancel a scheduled faxSee set the date and time on Send a fax using monitor dialing To send a fax from memory using the scan & fax buttonTo send a fax from memory using the fax button Press Scan & FaxTo send a fax using monitor dialing from the front panel To send a fax using monitor dialing from the handsetTo send a fax manually using the handset Send a fax manually from a telephoneTo change the answer mode from the front panel Set the answer modeTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answeringReceive a fax manually using the handset Receive a fax manually from a phoneReceive a fax manually from the front panel Poll to receive a faxMake phone calls using the handset Answer incoming calls using the handsetUse the handset Receive faxes using the handset Send faxes using the handsetAdjust the handset volume Set the fax headerEnter text Enter a phone numberPrint reports Available description symbolsGenerate reports automatically Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entriesUpdate speed-dial entries Add group speed-dial entriesChange the fax resolution Change fax resolution and lighter/darker settingsDelete speed-dial entries Change lighter/darker setting Set new defaults Set fax options Set the date and timeSet the paper size for received faxes Adjust the ring volumeSet tone or pulse dialing Edit or cancel fax forwarding Adjust the phone line monitor volumeForward faxes to another number Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automaticallySet automatic reduction for incoming faxes Fax speed setting Use error correction modeSet the fax speed Use caller ID Block junk fax numbersTo add junk fax numbers Set backup fax receptionTo delete junk fax numbers Stop faxing Reprint the faxes in memorySet the country and language Fax Use the copy features from the front panel Use the copy featuresOverview Change default copy settings Increase copy speed or qualityCopy a two-page black-and-white document Copy a washed-out original Make multiple copies of the same originalPress Start Color or Start Black Reduce or enlarge Copy a legal-size document onto letter paperCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copyingCopy Order supplies Order mediaOrder print cartridges Order other suppliesCountry/region Number for ordering Clean the glass Maintain your hp faxClean the white strip Work with print cartridges Clean the exteriorPrint cartridge information Press Setup Print a self-test reportHandle the print cartridges Replace the print cartridgesPrint carriage moves into view Maintain Align the print cartridges Clean the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Restore factory defaults Replace the telephone cordSet the prompt delay time Set the scroll speedSelf-maintenance sounds Set the language and country/regionFax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn lineHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax callsHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mailCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Installation troubleshooting on Paper jams on Troubleshooting informationStatus lights Installation troubleshooting Problem Possible cause and solutionCartridges on Strip is turned on Paper jams Print cartridge problems Cartridges on page 70 and clean the print cartridges onSee clean the print cartridge contacts on See print a self-test report onThen press Start Black or Start Color Copy problemsOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone onFax using monitor dialing on page 22 or send a fax manually Rings. For information, see change the answer ring patternDistinctive ringing on From a telephone onPrint cartridge messages Message Solution Front panel messagesMessage Solutions Message SolutionAlignment messages Fax messages Message Solution No color fax. FaxCopy messages General status messages Error message Solution Severe error messagesAutomatic document feeder messages Error code Error definition Fax log error codesCorrection mode on 116 Paper specifications Technical informationPaper-tray capacities Automatic document feeder paper capacityFax specifications Physical specificationsPrint margin specifications Paper sizesEnvironmental specifications Power specificationsEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling programRegulatory notices Regulatory model identification numberFCC statement 122123 Declaration of conformity EMCGet support and other information from the Internet Hp fax 1240 series supportHp customer support Call in the U.S Call in CanadaPrepare your hp fax for shipment 128 Warranty information Duration of limited warrantyWarranty service Warranty upgradesHewlett-packard limited global warranty statement Returning your hp fax for serviceExtent of limited warranty Limitations of liability Limitations of warrantyLocal law 132 Index Numerics111 123 136 Page Q5621-90108

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