HP 1240 manual Rings. For information, see change the answer ring pattern, Distinctive ringing on

Page 118

troubleshooting

chapter 8

problem

possible cause and solution

 

 

I cannot receive

• If you are not using a distinctive ring service, check to make sure

faxes, but I can send

that the Answer Ring Pattern feature on your HP Fax is set to All

faxes.

Rings. For information, see change the answer ring pattern

(continued)

(distinctive ringing) on page 44.

• If your HP Fax shares the same phone line with other types of

 

 

phone equipment—such as an answering machine or a PC

 

modem—the fax signal level could be reduced, causing fax

 

reception problems.

 

To find out if other equipment is causing a problem, disconnect

 

everything except the HP Fax from the phone line, and then try to

 

receive a fax. If fax reception is successful without the equipment,

 

then one or more pieces of the equipment is causing problems; try

 

adding them back one at a time and faxing, until you identify

 

which equipment is causing the problem.

 

 

I cannot send faxes,

• If you are using speed dial to dial the fax number, the HP Fax

but I can receive

might be dialing too fast or too soon. To solve this problem, try one

faxes.

of the following:

 

– Try manually dialing the fax number from the HP Fax front

 

panel, or from an attached phone. For information, see send a

 

fax using monitor dialing on page 22 or send a fax manually

 

from a telephone on page 23.

 

– Re-create the speed dial setting and insert some pauses. For

 

information, see create individual speed-dial entries on

 

page 36.

 

• If your telephone line has a PBX system, make sure you are dialing

 

the number for an outside line before dialing the fax number.

 

• The receiving fax machine might be having problems. To check

 

this, try calling the fax number from a telephone and listen for fax

 

tones. If you cannot hear fax tones, the receiving fax might not be

 

turned on or connected, or a voice mail service could be

 

interfering with the recipient’s phone line.

 

 

Fax tones are

• When you have an answering machine on the same phone line

recorded on my

you use for fax calls, you must connect the answering machine

answering machine.

directly to the HP Fax (or through a directly-connected PC modem,

 

if applicable) as described in fax setup on page 75. If you do not

 

connect it as recommended, fax tones could be recorded on your

 

answering machine.

 

 

I hear static on my

• If you did not connect the HP Fax from the port labeled “1-LINE” to

telephone line ever

your telephone wall jack using the phone cord supplied in the box

since I connected the

with your HP Fax, you could hear static on your phone line and

HP Fax.

you probably will not be able to fax successfully.* This special 2-

 

wire cord is different from the more common 4-wire cords you

 

might already have in your office. For more information, see I have

 

difficulties when sending faxes and when receiving faxes. on

 

page 105.

108

hp fax 1240 series

Page 117 Page 119
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Page 117 Page 119
Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Hp fax overview Get startedGet help Help DescriptionFeature Purpose Hp fax at a glanceFront panel overview FeatureRear cleanout door Line portFeature Menu overview Get started Open and close the hp fax Load paper and load originalsOpen and close the hp fax on Open and close the paper tray Open and close the document feeder tray and document catcherPapers Recommended papers on Papers to avoid onPaper types Recommended papersPapers to avoid Paper sizesLoad paper Load papersSet the paper type Paper type settingsPaper Front panel setting Load other types of paper in the paper traySet the paper size Paper size setting for copyingSet the paper type Paper size setting for receiving a fax Avoid jamsLoad originals Load originals & paper Use the fax features Enable fax confirmation Send a faxPress Start Black Send a basic faxSend a color original or photo fax Press Start ColorSchedule a fax Send a fax using speed dialsSend a fax using redial Press Start Black or Start ColorSend a fax from memory Cancel a scheduled faxSee set the date and time on To send a fax from memory using the fax button Send a fax using monitor dialingTo send a fax from memory using the scan & fax button Press Scan & FaxTo send a fax manually using the handset To send a fax using monitor dialing from the front panelTo send a fax using monitor dialing from the handset Send a fax manually from a telephoneTo change the answer mode from the front panel Set the answer modeTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answeringReceive a fax manually using the handset Receive a fax manually from a phoneReceive a fax manually from the front panel Poll to receive a faxMake phone calls using the handset Answer incoming calls using the handsetUse the handset Adjust the handset volume Receive faxes using the handsetSend faxes using the handset Set the fax headerEnter text Enter a phone numberPrint reports Available description symbolsGenerate reports automatically Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entriesUpdate speed-dial entries Add group speed-dial entriesChange the fax resolution Change fax resolution and lighter/darker settingsDelete speed-dial entries Change lighter/darker setting Set new defaults Set fax options Set the date and timeSet the paper size for received faxes Adjust the ring volumeSet tone or pulse dialing Edit or cancel fax forwarding Adjust the phone line monitor volumeForward faxes to another number Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automaticallySet automatic reduction for incoming faxes Fax speed setting Use error correction modeSet the fax speed Use caller ID Block junk fax numbersTo add junk fax numbers Set backup fax receptionTo delete junk fax numbers Stop faxing Reprint the faxes in memorySet the country and language Fax Use the copy features from the front panel Use the copy featuresOverview Change default copy settings Increase copy speed or qualityCopy a two-page black-and-white document Copy a washed-out original Make multiple copies of the same originalPress Start Color or Start Black Reduce or enlarge Copy a legal-size document onto letter paperCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copyingCopy Order print cartridges Order suppliesOrder media Order other suppliesCountry/region Number for ordering Clean the glass Maintain your hp faxClean the white strip Work with print cartridges Clean the exteriorPrint cartridge information Press Setup Print a self-test reportHandle the print cartridges Replace the print cartridgesPrint carriage moves into view Maintain Align the print cartridges Clean the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Restore factory defaults Replace the telephone cordSet the prompt delay time Set the scroll speedSelf-maintenance sounds Set the language and country/regionFax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn lineHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax callsHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mailCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Installation troubleshooting on Paper jams on Troubleshooting informationStatus lights Installation troubleshooting Problem Possible cause and solutionCartridges on Strip is turned on Paper jams See clean the print cartridge contacts on Print cartridge problemsCartridges on page 70 and clean the print cartridges on See print a self-test report onThen press Start Black or Start Color Copy problemsOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone onDistinctive ringing on Fax using monitor dialing on page 22 or send a fax manuallyRings. For information, see change the answer ring pattern From a telephone onPrint cartridge messages Message Solution Front panel messagesMessage Solutions Message SolutionAlignment messages Fax messages Message Solution No color fax. FaxCopy messages General status messages Error message Solution Severe error messagesAutomatic document feeder messages Error code Error definition Fax log error codesCorrection mode on 116 Paper-tray capacities Paper specificationsTechnical information Automatic document feeder paper capacityPrint margin specifications Fax specificationsPhysical specifications Paper sizesEnvironmental specifications Power specificationsEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programRegulatory notices Regulatory model identification numberFCC statement 122123 Declaration of conformity EMCGet support and other information from the Internet Hp fax 1240 series supportHp customer support Call in the U.S Call in CanadaPrepare your hp fax for shipment 128 Warranty service Warranty informationDuration of limited warranty Warranty upgradesHewlett-packard limited global warranty statement Returning your hp fax for serviceExtent of limited warranty Limitations of liability Limitations of warrantyLocal law 132 Index Numerics111 123 136 Page Q5621-90108
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