HP 1240 manual Such as a PC modem or an answering machine. For more

Page 116

troubleshooting

chapter 8

problem

possible cause and solution

 

 

I have difficulties

• Make sure you have correctly connected the HP Fax to the

when sending faxes

telephone wall jack, and correctly connected any additional

and when receiving

equipment and services that share the phone line with your

faxes.

HP Fax.

(continued)

Use the 1-LINE port on the back of the HP Fax to connect to the

 

wall jack, and use the 2-EXT port to connect any other equipment,

 

such as a PC modem or an answering machine. For more

 

information and connection diagrams, see fax setup on page 75.

 

• Using a telephone line splitter can cause faxing problems. (A

 

splitter is two-cord connector that plugs into a wall jack.) Try

 

removing the splitter and connecting the HP Fax directly to the

 

telephone wall jack.

 

• Check that the telephone wall jack has a working telephone line by

 

plugging in a phone and checking for a dial tone.

 

• Telephone lines with poor sound quality (noise) can cause faxing

 

problems. Check the sound quality of the telephone line by

 

plugging a phone into the wall jack and listening for static or other

 

noise. If you hear noise, turn off the Error Correction Mode (ECM)

 

feature on your HP Fax and try faxing again. For information, see

 

use error correction mode on page 46. Also contact your phone

 

company to report the noise problem on your line.

 

• Other equipment using the same telephone line as the HP Fax

 

might be in use. For example, you cannot use your HP Fax for

 

faxing if an extension phone is off-hook, or if you are using your

 

PC modem to e-mail or access the Internet.

 

• If you are using a digital subscriber line (DSL), make sure that you

 

have a DSL filter connected or you will not be able to fax

 

successfully. Obtain a DSL filter from your DSL provider. The DSL

 

filter removes the digital signal that blocks your HP Fax from

 

communicating properly with the telephone line.

 

For information on how to connect the DSL filter, see faxing from a

 

DSL line on page 76.

 

• Check for error messages on the front panel display of your

 

HP Fax. Until a product error condition is resolved, you will not be

 

able to send or receive faxes.

 

• If you are using either a PBX or an ISDN converter, make sure the

 

HP Fax is connected to the port that is designated for fax and

 

phone use.

 

Note that some ISDN systems allow you to configure the ports for

 

specific phone equipment—for example, you might have assigned

 

one for telephone and Group 3 fax and another for multiple

 

purposes. If you continue to have problems when connected to the

 

fax/phone port, try using the port designated for multiple purposes

 

(might be labeled “multi-combi” or something similar).

106

hp fax 1240 series

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Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get started Get helpHp fax overview Help DescriptionFeature Purpose Hp fax at a glanceFeature Rear cleanout doorFront panel overview Line portFeature Menu overview Get started Open and close the hp fax on Load paper and load originalsOpen and close the hp fax Open and close the paper tray Open and close the document feeder tray and document catcherPapers Recommended papers on Papers to avoid onRecommended papers Papers to avoidPaper types Paper sizesLoad paper Load papersPaper type settings Paper Front panel settingSet the paper type Load other types of paper in the paper traySet the paper type Paper size setting for copyingSet the paper size Paper size setting for receiving a fax Avoid jamsLoad originals Load originals & paper Use the fax features Enable fax confirmation Send a faxSend a basic fax Send a color original or photo faxPress Start Black Press Start ColorSend a fax using speed dials Send a fax using redialSchedule a fax Press Start Black or Start ColorSee set the date and time on Cancel a scheduled faxSend a fax from memory Send a fax using monitor dialing To send a fax from memory using the scan & fax buttonTo send a fax from memory using the fax button Press Scan & FaxTo send a fax using monitor dialing from the front panel To send a fax using monitor dialing from the handsetTo send a fax manually using the handset Send a fax manually from a telephoneTo send a fax manually from a connected phone Set the answer modeTo change the answer mode from the front panel Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answeringReceive a fax manually using the handset Receive a fax manually from a phoneReceive a fax manually from the front panel Poll to receive a faxUse the handset Answer incoming calls using the handsetMake phone calls using the handset Receive faxes using the handset Send faxes using the handsetAdjust the handset volume Set the fax headerEnter text Enter a phone numberGenerate reports automatically Available description symbolsPrint reports Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entriesUpdate speed-dial entries Add group speed-dial entriesDelete speed-dial entries Change fax resolution and lighter/darker settingsChange the fax resolution Change lighter/darker setting Set new defaults Set fax options Set the date and timeSet tone or pulse dialing Adjust the ring volumeSet the paper size for received faxes Forward faxes to another number Adjust the phone line monitor volumeEdit or cancel fax forwarding Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automaticallySet automatic reduction for incoming faxes Set the fax speed Use error correction modeFax speed setting Use caller ID Block junk fax numbersTo delete junk fax numbers Set backup fax receptionTo add junk fax numbers Set the country and language Reprint the faxes in memoryStop faxing Fax Overview Use the copy featuresUse the copy features from the front panel Change default copy settings Increase copy speed or qualityCopy a two-page black-and-white document Press Start Color or Start Black Make multiple copies of the same originalCopy a washed-out original Reduce or enlarge Copy a legal-size document onto letter paperCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copyingCopy Order supplies Order mediaOrder print cartridges Order other suppliesCountry/region Number for ordering Clean the glass Maintain your hp faxClean the white strip Print cartridge information Clean the exteriorWork with print cartridges Press Setup Print a self-test reportHandle the print cartridges Replace the print cartridgesPrint carriage moves into view Maintain To align the print cartridges from the front panel Clean the print cartridgesAlign the print cartridges Clean the print cartridge contacts Restore factory defaults Replace the telephone cordSet the prompt delay time Set the scroll speedSelf-maintenance sounds Set the language and country/regionFax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn lineHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax callsHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mailCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Status lights Troubleshooting informationInstallation troubleshooting on Paper jams on Installation troubleshooting Problem Possible cause and solutionCartridges on Strip is turned on Paper jams Print cartridge problems Cartridges on page 70 and clean the print cartridges onSee clean the print cartridge contacts on See print a self-test report onOr Start Color Copy problemsThen press Start Black or Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone onFax using monitor dialing on page 22 or send a fax manually Rings. For information, see change the answer ring patternDistinctive ringing on From a telephone onPrint cartridge messages Message Solution Front panel messagesAlignment messages Message SolutionMessage Solutions Fax messages Message Solution No color fax. FaxCopy messages General status messages Automatic document feeder messages Severe error messagesError message Solution Correction mode on Fax log error codesError code Error definition 116 Paper specifications Technical informationPaper-tray capacities Automatic document feeder paper capacityFax specifications Physical specificationsPrint margin specifications Paper sizesEnvironmental product stewardship program Power specificationsEnvironmental specifications Material safety data sheets Paper usePlastics Recycling programRegulatory notices Regulatory model identification numberFCC statement 122123 Declaration of conformity EMCHp customer support Hp fax 1240 series supportGet support and other information from the Internet Call in the U.S Call in CanadaPrepare your hp fax for shipment 128 Warranty information Duration of limited warrantyWarranty service Warranty upgradesExtent of limited warranty Returning your hp fax for serviceHewlett-packard limited global warranty statement Local law Limitations of warrantyLimitations of liability 132 Index Numerics111 123 136 Page Q5621-90108
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