HP 1240 Your office on, Fax manually from a phone on

Page 117

 

troubleshooting information

 

 

problem

possible cause and solution

 

 

I cannot receive

• The Rings to Answer feature might not be set to answer after the

faxes, but I can send

appropriate number of rings for your office setup.

faxes.

For more information, see how to choose the right fax setup for

 

your office on page 78.

 

• If you have a voice mail service at the same phone number you use

 

for fax calls, you must receive faxes manually, not automatically.

 

For information on how to receive faxes manually, see receive a

 

fax manually from a phone on page 28.

 

For information on setting up for faxing when you have a voice

 

mail service, see fax setup on page 75.

 

• If you have a PC modem on the same phone line with your HP Fax,

 

check to make sure that the modem’s software is not set to receive

 

faxes automatically. Modems with this auto fax receive feature

 

turned on will take over the phone line to receive all incoming

 

faxes, which will prevent the HP Fax from receiving fax calls.

 

• If you have an answering machine on the same phone line with

 

your HP Fax, you might have one of the following problems:

 

– Your outgoing message might be too long or too loud to allow

 

the HP Fax to detect fax tones, and the calling fax machine

 

might disconnect.

 

– Your answering machine might not have enough quiet time

 

after your outgoing message to allow the HP Fax to detect fax

 

tones. This problem is more common with digital answering

 

machines.

 

The following actions might help solve these problems:

 

a. Disconnect the answering machine and then try receiving a

 

fax. If faxing is successful without it, the answering machine

 

might be causing the problem.

 

b. Reconnect the answering machine and re-record your outgoing

 

message. Make sure the message is as short as possible (no

 

more than 10 seconds long), and that you speak softly and

 

slowly when recording it. Try again to receive a fax.

 

• If you have a special ring pattern for your fax phone number (using

 

a distinctive ring service through your telephone company), make

 

sure that the Answer Ring Pattern feature on your HP Fax is set to

 

match. For example, if the phone company has assigned your fax

 

number a double ring pattern, make sure Double Rings is selected

 

as the Answer Ring Pattern setting. For information on changing

 

this setting, see change the answer ring pattern (distinctive ringing)

 

on page 44.

 

Note that some ring patterns cannot be recognized by the HP Fax,

 

such as those with alternating short and long ringing patterns. If

 

you are having problems with a ring pattern of this type, ask your

 

phone company to assign a non-alternating ring pattern.

 

 

troubleshooting

user guide

107

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Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get help Get startedHp fax overview Help DescriptionHp fax at a glance Feature PurposeRear cleanout door FeatureFront panel overview Line portFeature Menu overview Get started Load paper and load originals Open and close the hp faxOpen and close the hp fax on Open and close the document feeder tray and document catcher Open and close the paper trayRecommended papers on Papers to avoid on PapersPapers to avoid Recommended papersPaper types Paper sizesLoad papers Load paperPaper Front panel setting Paper type settingsSet the paper type Load other types of paper in the paper trayPaper size setting for copying Set the paper sizeSet the paper type Avoid jams Paper size setting for receiving a faxLoad originals Load originals & paper Use the fax features Send a fax Enable fax confirmationSend a color original or photo fax Send a basic faxPress Start Black Press Start ColorSend a fax using redial Send a fax using speed dialsSchedule a fax Press Start Black or Start ColorCancel a scheduled fax Send a fax from memorySee set the date and time on To send a fax from memory using the scan & fax button Send a fax using monitor dialingTo send a fax from memory using the fax button Press Scan & FaxTo send a fax using monitor dialing from the handset To send a fax using monitor dialing from the front panelTo send a fax manually using the handset Send a fax manually from a telephoneSet the answer mode To change the answer mode from the front panelTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Set the number of rings before answering Receive a faxReceive a fax manually from a phone Receive a fax manually using the handsetPoll to receive a fax Receive a fax manually from the front panelAnswer incoming calls using the handset Make phone calls using the handsetUse the handset Send faxes using the handset Receive faxes using the handsetAdjust the handset volume Set the fax headerEnter a phone number Enter textAvailable description symbols Print reportsGenerate reports automatically Automatic Reports Setup Generate reports manually Create individual speed-dial entries Set up speed dialingAdd group speed-dial entries Update speed-dial entriesChange fax resolution and lighter/darker settings Change the fax resolutionDelete speed-dial entries Change lighter/darker setting Set new defaults Set the date and time Set fax optionsAdjust the ring volume Set the paper size for received faxesSet tone or pulse dialing Adjust the phone line monitor volume Edit or cancel fax forwardingForward faxes to another number Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingSet automatic reduction for incoming faxes Use error correction mode Fax speed settingSet the fax speed Block junk fax numbers Use caller IDSet backup fax reception To add junk fax numbersTo delete junk fax numbers Reprint the faxes in memory Stop faxingSet the country and language Fax Use the copy features Use the copy features from the front panelOverview Increase copy speed or quality Change default copy settingsCopy a two-page black-and-white document Make multiple copies of the same original Copy a washed-out originalPress Start Color or Start Black Copy a legal-size document onto letter paper Reduce or enlargeCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Stop copying Enhance the colors of your originalCopy Order media Order suppliesOrder print cartridges Order other suppliesCountry/region Number for ordering Maintain your hp fax Clean the glassClean the white strip Clean the exterior Work with print cartridgesPrint cartridge information Print a self-test report Press SetupReplace the print cartridges Handle the print cartridgesPrint carriage moves into view Maintain Clean the print cartridges Align the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Replace the telephone cord Restore factory defaultsSet the scroll speed Set the prompt delay timeSet the language and country/region Self-maintenance soundsFax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table How your hp fax will answer fax calls Case a separate fax line no voice calls receivedHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Troubleshooting information Installation troubleshooting on Paper jams onStatus lights Problem Possible cause and solution Installation troubleshootingCartridges on Strip is turned on Paper jams Cartridges on page 70 and clean the print cartridges on Print cartridge problemsSee clean the print cartridge contacts on See print a self-test report onCopy problems Then press Start Black or Start ColorOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Faxes in memory on Fax problems105 Such as a PC modem or an answering machine. For more Fax manually from a phone on Your office onRings. For information, see change the answer ring pattern Fax using monitor dialing on page 22 or send a fax manuallyDistinctive ringing on From a telephone onFront panel messages Print cartridge messages Message SolutionMessage Solution Message SolutionsAlignment messages No color fax. Fax Fax messages Message SolutionCopy messages General status messages Severe error messages Error message SolutionAutomatic document feeder messages Fax log error codes Error code Error definitionCorrection mode on 116 Technical information Paper specificationsPaper-tray capacities Automatic document feeder paper capacityPhysical specifications Fax specificationsPrint margin specifications Paper sizesPower specifications Environmental specificationsEnvironmental product stewardship program Paper use Material safety data sheetsPlastics Recycling programRegulatory model identification number Regulatory notices122 FCC statement123 EMC Declaration of conformityHp fax 1240 series support Get support and other information from the InternetHp customer support Call in Canada Call in the U.SPrepare your hp fax for shipment 128 Duration of limited warranty Warranty informationWarranty service Warranty upgradesReturning your hp fax for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warranty Limitations of liabilityLocal law 132 Numerics Index111 123 136 Page Q5621-90108
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