HP 1240 manual Press Setup, Cartridges on

Page 105

	troubleshooting information

problem	possible cause and solution

The front panel	The HP Fax has been set up with the incorrect language or
displays the wrong	country/region. Usually, you set the language and country/region
language.	when you first set up the HP Fax. However, you can change these
	settings at any time by using the following procedure:
	1 Press Setup.
	2 Press 6, then press 3.
	This selects Preferences and then selects Set Language &
	Country/Region.
	After starting the routine, the following prompt is presented
	on the front panel display:
	Press 11 for English?
	If you want to change the language to English, enter 11
	using the keypad, or you can also scroll through the
	languages using ∀ or !. Otherwise, wait for five seconds
	and the display changes automatically to the next available
	language. When you see the language you want, enter its
	two-digit number using the keypad.
	3 When prompted to confirm the language, press 1 for Yes or
	2 for No.
	You are prompted with all the countries/regions for the
	selected language. You can also scroll through the countries/
	regions using ∀ or !.
	4 Using the keypad, enter the two-digit number for the desired
	country/region.
	5 When prompted, press 1 for Yes or 2 for No.
	6 You can confirm the language and country/region by
	printing a Self-Test Report, as follows:
	a. Press Setup.
	b. Press 1, then press 5.
	This selects Print Report, and then selects Self-Test Report.

I received a message	The HP Fax prompts you to align cartridges every time you install
on the front panel	a new print cartridge. For more information, see align the print
display to align the	cartridges on page 70.
print cartridges.

troubleshooting

user guide

95

Image 105

Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get help Get startedHp fax overview Help DescriptionHp fax at a glance Feature PurposeRear cleanout door FeatureFront panel overview Line portFeature Menu overview Get started Load paper and load originals Open and close the hp faxOpen and close the hp fax on Open and close the document feeder tray and document catcher Open and close the paper trayRecommended papers on Papers to avoid on PapersPapers to avoid Recommended papersPaper types Paper sizesLoad papers Load paperPaper Front panel setting Paper type settingsSet the paper type Load other types of paper in the paper trayPaper size setting for copying Set the paper sizeSet the paper type Avoid jams Paper size setting for receiving a faxLoad originals Load originals & paper Use the fax features Send a fax Enable fax confirmationSend a color original or photo fax Send a basic faxPress Start Black Press Start ColorSend a fax using redial Send a fax using speed dialsSchedule a fax Press Start Black or Start ColorCancel a scheduled fax Send a fax from memorySee set the date and time on To send a fax from memory using the scan & fax button Send a fax using monitor dialingTo send a fax from memory using the fax button Press Scan & FaxTo send a fax using monitor dialing from the handset To send a fax using monitor dialing from the front panelTo send a fax manually using the handset Send a fax manually from a telephoneSet the answer mode To change the answer mode from the front panelTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Set the number of rings before answering Receive a faxReceive a fax manually from a phone Receive a fax manually using the handsetPoll to receive a fax Receive a fax manually from the front panelAnswer incoming calls using the handset Make phone calls using the handsetUse the handset Send faxes using the handset Receive faxes using the handsetAdjust the handset volume Set the fax headerEnter a phone number Enter textAvailable description symbols Print reportsGenerate reports automatically Automatic Reports Setup Generate reports manually Create individual speed-dial entries Set up speed dialingAdd group speed-dial entries Update speed-dial entriesChange fax resolution and lighter/darker settings Change the fax resolutionDelete speed-dial entries Change lighter/darker setting Set new defaults Set the date and time Set fax optionsAdjust the ring volume Set the paper size for received faxesSet tone or pulse dialing Adjust the phone line monitor volume Edit or cancel fax forwardingForward faxes to another number Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingSet automatic reduction for incoming faxes Use error correction mode Fax speed settingSet the fax speed Block junk fax numbers Use caller IDSet backup fax reception To add junk fax numbersTo delete junk fax numbers Reprint the faxes in memory Stop faxingSet the country and language Fax Use the copy features Use the copy features from the front panelOverview Increase copy speed or quality Change default copy settingsCopy a two-page black-and-white document Make multiple copies of the same original Copy a washed-out originalPress Start Color or Start Black Copy a legal-size document onto letter paper Reduce or enlargeCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Stop copying Enhance the colors of your originalCopy Order media Order suppliesOrder print cartridges Order other suppliesCountry/region Number for ordering Maintain your hp fax Clean the glassClean the white strip Clean the exterior Work with print cartridgesPrint cartridge information Print a self-test report Press SetupReplace the print cartridges Handle the print cartridgesPrint carriage moves into view Maintain Clean the print cartridges Align the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Replace the telephone cord Restore factory defaultsSet the scroll speed Set the prompt delay timeSet the language and country/region Self-maintenance soundsFax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table How your hp fax will answer fax calls Case a separate fax line no voice calls receivedHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Troubleshooting information Installation troubleshooting on Paper jams onStatus lights Problem Possible cause and solution Installation troubleshootingCartridges on Strip is turned on Paper jams Cartridges on page 70 and clean the print cartridges on Print cartridge problemsSee clean the print cartridge contacts on See print a self-test report onCopy problems Then press Start Black or Start ColorOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Faxes in memory on Fax problems105 Such as a PC modem or an answering machine. For more Fax manually from a phone on Your office onRings. For information, see change the answer ring pattern Fax using monitor dialing on page 22 or send a fax manuallyDistinctive ringing on From a telephone onFront panel messages Print cartridge messages Message SolutionMessage Solution Message SolutionsAlignment messages No color fax. Fax Fax messages Message SolutionCopy messages General status messages Severe error messages Error message SolutionAutomatic document feeder messages Fax log error codes Error code Error definitionCorrection mode on 116 Technical information Paper specificationsPaper-tray capacities Automatic document feeder paper capacityPhysical specifications Fax specificationsPrint margin specifications Paper sizesPower specifications Environmental specificationsEnvironmental product stewardship program Paper use Material safety data sheetsPlastics Recycling programRegulatory model identification number Regulatory notices122 FCC statement123 EMC Declaration of conformityHp fax 1240 series support Get support and other information from the InternetHp customer support Call in Canada Call in the U.SPrepare your hp fax for shipment 128 Duration of limited warranty Warranty informationWarranty service Warranty upgradesReturning your hp fax for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warranty Limitations of liabilityLocal law 132 Numerics Index111 123 136 Page Q5621-90108

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