HP 1240 manual 105

Page 115

 

troubleshooting information

 

 

problem

possible cause and solution

 

 

I have difficulties

• Make sure you connected the HP Fax from the port labeled

when sending faxes

“1-LINE” to your telephone wall jack using the phone cord

and when receiving

supplied in the box with your HP Fax.* This special 2-wire cord is

faxes.

different from the more common 4-wire cords you might already

 

have in your office. Check the end of the cord and compare it to

 

the two types of cords shown below:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2-wire cord

4-wire cord

End view of the 2-wire phone cord

End view of a 4-wire phone cord that

supplied in the box with your

will probably cause faxing problems if

HP Fax

connected directly to your HP Fax

 

 

 

 

 

 

 

 

*This possible cause/solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Fax, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

If you used a 4-wire cord, disconnect it, find the supplied 2-wire cord, and then connect the 2-wire cord to the HP Fax (at the port labeled “1-LINE”). For more information on how to connect this cord, see fax setup on page 75.

Note: If the 2-wire cord is not long enough and you need to extend it, you might want to purchase an in-line coupler and use a 4-wire cord to increase the length. The type of coupler you would need allows you to connect a 2-wire cord at one end, and a 4-wire cord at the other. Attach the 2-wire cord from the “1-LINE” port of the HP Fax to one side of the coupler; then attach a 4-wire cord from the opposite side of the coupler to the telephone wall jack.

troubleshooting

user guide

105

Page 114 Page 116
Image 115
Page 114 Page 116
Contents Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Help Description Get startedGet help Hp fax overviewHp fax at a glance Feature PurposeLine port FeatureRear cleanout door Front panel overviewFeature Menu overview Get started Open and close the hp fax Load paper and load originalsOpen and close the hp fax on Open and close the document feeder tray and document catcher Open and close the paper trayRecommended papers on Papers to avoid on PapersPaper sizes Recommended papersPapers to avoid Paper typesLoad papers Load paperLoad other types of paper in the paper tray Paper type settingsPaper Front panel setting Set the paper typeSet the paper size Paper size setting for copyingSet the paper type Avoid jams Paper size setting for receiving a faxLoad originals Load originals & paper Use the fax features Send a fax Enable fax confirmationPress Start Color Send a basic faxSend a color original or photo fax Press Start BlackPress Start Black or Start Color Send a fax using speed dialsSend a fax using redial Schedule a faxSend a fax from memory Cancel a scheduled faxSee set the date and time on Press Scan & Fax Send a fax using monitor dialingTo send a fax from memory using the scan & fax button To send a fax from memory using the fax buttonSend a fax manually from a telephone To send a fax using monitor dialing from the front panelTo send a fax using monitor dialing from the handset To send a fax manually using the handsetTo change the answer mode from the front panel Set the answer modeTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Set the number of rings before answering Receive a faxReceive a fax manually from a phone Receive a fax manually using the handsetPoll to receive a fax Receive a fax manually from the front panelMake phone calls using the handset Answer incoming calls using the handsetUse the handset Set the fax header Receive faxes using the handsetSend faxes using the handset Adjust the handset volumeEnter a phone number Enter textPrint reports Available description symbolsGenerate reports automatically Automatic Reports Setup Generate reports manually Create individual speed-dial entries Set up speed dialingAdd group speed-dial entries Update speed-dial entriesChange the fax resolution Change fax resolution and lighter/darker settingsDelete speed-dial entries Change lighter/darker setting Set new defaults Set the date and time Set fax optionsSet the paper size for received faxes Adjust the ring volumeSet tone or pulse dialing Edit or cancel fax forwarding Adjust the phone line monitor volumeForward faxes to another number Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingSet automatic reduction for incoming faxes Fax speed setting Use error correction modeSet the fax speed Block junk fax numbers Use caller IDTo add junk fax numbers Set backup fax receptionTo delete junk fax numbers Stop faxing Reprint the faxes in memorySet the country and language Fax Use the copy features from the front panel Use the copy featuresOverview Increase copy speed or quality Change default copy settingsCopy a two-page black-and-white document Copy a washed-out original Make multiple copies of the same originalPress Start Color or Start Black Copy a legal-size document onto letter paper Reduce or enlargeCopy a full Copy a document that has been faxed several times Enhance light areas of your copy Stop copying Enhance the colors of your originalCopy Order other supplies Order suppliesOrder media Order print cartridgesCountry/region Number for ordering Maintain your hp fax Clean the glassClean the white strip Work with print cartridges Clean the exteriorPrint cartridge information Print a self-test report Press SetupReplace the print cartridges Handle the print cartridgesPrint carriage moves into view Maintain Align the print cartridges Clean the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Replace the telephone cord Restore factory defaultsSet the scroll speed Set the prompt delay timeSet the language and country/region Self-maintenance soundsFax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youHow to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table How your hp fax will answer fax calls Case a separate fax line no voice calls receivedHow your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Installation troubleshooting on Paper jams on Troubleshooting informationStatus lights Problem Possible cause and solution Installation troubleshootingCartridges on Strip is turned on Paper jams See print a self-test report on Print cartridge problemsCartridges on page 70 and clean the print cartridges on See clean the print cartridge contacts onThen press Start Black or Start Color Copy problemsOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Faxes in memory on Fax problems105 Such as a PC modem or an answering machine. For more Fax manually from a phone on Your office onFrom a telephone on Fax using monitor dialing on page 22 or send a fax manuallyRings. For information, see change the answer ring pattern Distinctive ringing onFront panel messages Print cartridge messages Message SolutionMessage Solutions Message SolutionAlignment messages No color fax. Fax Fax messages Message SolutionCopy messages General status messages Error message Solution Severe error messagesAutomatic document feeder messages Error code Error definition Fax log error codesCorrection mode on 116 Automatic document feeder paper capacity Paper specificationsTechnical information Paper-tray capacitiesPaper sizes Fax specificationsPhysical specifications Print margin specificationsEnvironmental specifications Power specificationsEnvironmental product stewardship program Recycling program Material safety data sheetsPaper use PlasticsRegulatory model identification number Regulatory notices122 FCC statement123 EMC Declaration of conformityGet support and other information from the Internet Hp fax 1240 series supportHp customer support Call in Canada Call in the U.SPrepare your hp fax for shipment 128 Warranty upgrades Warranty informationDuration of limited warranty Warranty serviceHewlett-packard limited global warranty statement Returning your hp fax for serviceExtent of limited warranty Limitations of liability Limitations of warrantyLocal law 132 Numerics Index111 123 136 Page Q5621-90108
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