Genie H Maintenance Routine Monthly Maintenance, Troubleshooting Guide, Door springs and hardware

22

IMPORTANT SAFETY INSTRUCTIONS

WARNING:

To reduce the risk of severe injury or death:

1.READ AND FOLLOW ALL INSTRUCTIONS.

2.Never let children operate or play with the door controls. Keep the remote control away from children.

3.Always keep the moving door in sight and away from people and objects until the door is completely closed. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.

4.NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR.

5. Test operator monthly. The door MUST reverse on contact with a 11/ 2" high object (or a 2" x 4" board laid flat) at the center of the doorway on the floor. After adjusting either the force or the limit of travel, retest the door Opener. Failure to adjust the Opener properly may cause severe injury or death.

6.When possible, use the emergency release only when the door is closed. Use caution when using this release with the door open. Weak or broken springs are capable of increasing the rate of door closure and increasing the risk of severe injury or death.

7.KEEP DOORS PROPERLY BALANCED. See Owner’s Manual. An improperly balanced door increases the risk of severe injury or death. Have a qualified service person make repairs to cables, spring assemblies, and other hardware.

8.SAVE THESE INSTRUCTIONS.

10 MAINTENANCE

ROUTINE MONTHLY MAINTENANCE

1.Door springs and hardware.

•Do not operate garage door automatically or manually if springs are broken.

–CONTACT A PROFESSIONAL FOR SERVICE.

2.Door balance.

•Close the door.

•Pull emergency release knob down to release door from carriage assembly.

•Raise door manually approximately 3 feet.

–Door should stay in that position or close very slowly.

–If door moves quickly, HAVE DOOR SERVICED BY A PROFESSIONAL.

•Close the door.

•Pull emergency release knob toward power head to place release lever in engaged position.

–Operate door using remote.

–Door will re-attach itself to carriage assembly.

3.Contact reverse.

•Place a 2" x 4" board laid flat on floor.

–In center of garage door opening.

•Close door by using wall button or remote control.

–Door fails to reverse on contact with board see Section 7 CONTACT REVERSE.

–Operator still fails CONTACT A SERVICE PROFESSIONAL.

4.Safe-T-Beam®System.

•Use Self-Diagnostic STB system Troubleshooting information to maintain safe operation (Below).

TROUBLESHOOTING GUIDE

Use This Guide To Correct Problems With Door Operator.

If These Solutions Do Not Work,

Call Customer Service at 1.800.35.GENIE

SELF-DIAGNOSTIC

STB SYSTEM TROUBLESHOOTING

SOURCE	SENSOR	INDICATED	REQUIRED
RED LED	GREEN LED	CONDITION	ACTION
ON	ON	NORMAL OPERATION	NONE REQUIRED
OFF	OFF	1. POWER HEAD NOT	1. CHECK BREAKERS,
		POWERED	FUSES, PLUGS
		2. WIRING FROM	2. CHECK WIRING FOR
		POWER HEAD BAD	OBVIOUS SHORTS
OFF	ON	1. WIRING TO	1. CHECK WIRING
		SOURCE MISSING
		OR BAD	2. REMOVE POWER
		2. POWER HAS BEEN
			AND REAPPLY
		INTERRUPTED
	ON	1. BEAM NOT ALIGNED	1. CHECK ALIGNMENT
2 BLINKS, PAUSE		2. BEAM OBSTRUCTED	2. CHECK FOR
			OBSTRUCTION
(REPEAT)
		3. SENSOR DEFECTIVE	3. CALL CUST. SERV.
	OFF	1. WIRE TO SENSOR	1. CHECK WIRING
		MISSING OR BAD
2 BLINKS, PAUSE
		2. SENSOR DEFECTIVE	2. CALL CUST. SERV.
(REPEAT)
	ON	1. SENSOR RECEIVING	1. ATTEMPT TO
		INTERFERENCE	DETERMINE SOURCE
3 BLINKS, PAUSE			OF INTERFERENCE
(REPEAT)			2. CALL CUST. SERV.
	ON	1. SOURCE NOT	1. CALL CUST. SERV.
		SENDING PULSES
4 BLINKS, PAUSE
		2. SOURCE DEFECTIVE	2. CALL CUST. SERV.
(REPEAT)

NOTE: IF OPERATING PROBLEM EXISTS, THE DOOR CAN BE CLOSED IF YOU:

•DISCONNECT THE STB SYSTEM FROM THE OPERATOR

•HOLD WALL CONTROL BUTTON DOWN UNTIL DOOR IS CLOSED (REMOTE CONTROL & WIRELESS KEYPAD WILL NOT WORK WITHOUT STB)

For Answers: CALL CUSTOMER SERVICE at 1.800.35.GENIE