Temperature is too warm
■Are the air vents blocked in either compartment? This obstructs cold air movement between the compartments. Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
■Are the drawers opened often? The refrigerator drawers will warm when this occurs. Keep the refrigerator drawers cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Has a large amount of food just been added to the refrigerator drawers? Adding a large amount of food warms the refrigerator drawers. It can take several hours for the refrigerator drawers to return to the normal temperature.
■Are the controls set correctly for the surrounding conditions? See “Using the Controls.”
■Are the refrigerator drawers not cooling? Turn them off then on again to reset. See “Using the Controls.” If this does not correct the problem, call for service.
There is interior moisture buildup
■Are the air vents blocked in the refrigerator drawers? Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
■Are the drawers opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the drawer as soon as possible.
■Is the room humid? It is normal for moisture to build up inside the refrigerator drawers when the room air is humid.
■Is the food packaged correctly? Check that all food is securely wrapped. Dry damp food containers before placing in the refrigerator drawers.
■Are the controls set correctly for the surrounding conditions? See “Using the Controls.”
The drawers will not close completely
■Are food packages blocking the drawer open? Rearrange containers so that they fit more tightly and take up less space.
The drawers are difficult to open
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
■Are the gaskets dirty or sticky? Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Customer eXperience Centre toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors, and services companies. KitchenAid Canada designated service technicians are trained to fulfill the product warranty and provide
For further assistance
If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:
KitchenAid Canada Customer eXperience Centre 200 – 6750 Century Ave. Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
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