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| Chapter 4: Configuring your VOIP | |
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| Supplementary Services Parameter Definitions | ||
| Field Name | Values | Description |
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| Select Channel | The channel to be configured is selected here. |
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| Call Transfer Enable | Y/N | Select to enable the Call Transfer function in the VOIP unit. | |
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| This is a “blind” transfer and the sequence of events is as follows: |
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| Callers A and B are having a conversation. |
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| Caller A wants to put B into contact with C. |
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| Caller A dials call transfer sequence. |
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| Caller A hears dial tone and dials number for caller C. |
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| Caller A gets disconnected while Caller B gets connected to caller C. |
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| A brief musical jingle is played for the caller on hold. |
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| Transfer Sequence | Any phone keypad | The numbers and/or symbols that the caller must press on the phone | |
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| character | keypad to initiate a call transfer. |
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| The |
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| any combination of digits or characters (* or #). |
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| The sequences for call transfer, call hold, and call waiting can be |
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| from 1 to 4 digits in length consisting of any combination of digits |
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| 1234567890*#. |
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| Call Hold Enable | Y/N | Select to enable Call Hold function in VOIP unit. |
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| Call Hold allows one party to maintain an idle |
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| with another party while receiving another call (Call Waiting), while |
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| initiating another call (Call Transfer), or while performing some other |
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| call management function. |
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| Hold Sequence | phone keypad | The numbers and/or symbols that the caller must press on the phone | |
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| characters | keypad to initiate a call hold. |
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| The |
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| combination of digits or characters (* or #). |
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| Call Waiting Enable | Y/N | Select to enable Call Waiting function in VOIP unit. | |
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| Retrieve Sequence | Phone keypad | The numbers and/or symbols that the caller must press on the phone | |
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| characters, two | keypad to initiate retrieval of a waiting call. |
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| characters in length | The |
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| using any combination of digits or characters (* or #). |
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| This is the phone keypad sequence that a user must press to retrieve |
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| a waiting call. |
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| sequence that might be used to retrieve a waiting call via the PBX or |
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| PSTN. |
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| Call Name | Enables CNI function. | Call Name Identification is not the same as Caller ID. When enabled | |
| Identification Enable | on a given VOIP unit currently being controlled by the MultiVOIP interface (the ‘home VOIP’), |
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| Call Name Identification sends an identifier and status information to the administrator of the |
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| remote VOIP involved in the call. The feature operates on a |
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| channel can have a separate identifier). |
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| If the home VOIP is originating the call, only the Calling Party field is applicable. If the |
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| home VOIP is receiving the call, then the Alerting Party, Busy Party, and Connected Party |
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| fields are the only applicable fields (and any or all of these could be enabled for a given VOIP |
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| channel). The status information confirms back to the originator that the home VOIP, is either |
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| busy, or ringing, or that the intended call has been completed and is currently connected. |
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| The identifier and status information are made available to the remote VOIP unit and |
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| appear in the Caller ID field of its Statistics – Call Progress screen. (This is how MultiVOIP |
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| units handle CNI messages; in other VOIP brands, H.450 may be implemented differently and |
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| then the message presentation may vary.) |
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Table is continued on next page…
73 |
