Multi-Tech Systems MVP210/410/810 Troubleshooting Software Issues, Fixing a COM Port Problem

Chapter 4: Configuring your VOIP

Troubleshooting Software Issues

In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program. If the message displayed is “MultiVOIP Not Found!” please try the resolutions below.

Fixing a COM Port Problem

If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear.

Figure 4-26: Error pop-up

To change the COM port setting, use the COM Port Setup dialog box, by going to the Connection pull- down menu and choosing “Settings” or use the left side control panel. In the “Select Port” field, select a COM port that is available on the PC (if no COM ports are currently available, re-allocate COM port resources in the computer’s MS Windows operating system to make one available).

Fixing a Cabling Problem

If the MultiVOIP cannot be located by the computer, three error messages will appear (saying “Multi-VOIP Not Found”, “Phone Database Not Read” and “Password Phone Database Not Read).

Figure 4-27: Cabling errors

In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3.

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