Before you call for service…
Troubleshooting Tips
Problem | Possible Causes | What To Do |
Salty tasting or | Unit not sanitized |
brown/yellow colored |
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water after installation |
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•Complete the Sanitization Procedures on page 10.
•At completion of recharge cycle (approx. 2 hrs), run water from faucets to purge the salty water.
| Low water pressure | Check pressure. |
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| • Drain height 8′ or less, pressure should be minimum of 20 psi. |
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| • Drain height above 8′, pressure should be minimum of 50 psi. |
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| Restricted drain hose | • Clean and reconnect hose. |
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| • Check for kinks in drain line. |
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Brown/yellow | Unit was idle for a period of time | • Complete the Sanitization Procedures on page 10. |
colored water |
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Resin beads showing | Cracked distributor | • Call for service. |
up in drinking water |
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and sink |
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Sounds you might hear | Running water from the unit | • This is normal. |
| into a drain during recharge |
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Water has air bubbles | Air in system after installation | • Will go away after it runs for a while. |
and is cloudy |
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Error Code on control Wiring may have worked loose in the control
•See page 14 for details.
•Unplug transformer.
•Remove control cover, release clips on side.
•Check for loose/incorrect wiring connections to electronic board or switch. Reconnect as required.
•Reassemble control cover.
•Plug in Transformer.
•Wait six minutes for Error Code to reappear.
•If Error Code reappears, call for service.
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