Table 2-4. Troubleshooting with Controller Module LEDs (Continued)

LED

State

Possible

Troubleshooting

Problem

Suggestions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Active LED

Press the LED Test button

 

 

 

 

is broken.

to see if the LED is

 

 

 

 

 

working.

 

 

 

 

 

 

Standby

Off

The module is

Verify that the Active LED

 

 

 

 

in active mode.

is illuminated.

 

 

 

 

 

 

 

 

 

 

The Standby

Press the LED Test button

 

 

 

 

LED is broken.

to see if the LED is

 

 

 

 

 

working.

 

 

 

 

 

 

 

Blinking

There is a

Reset the module. If this

 

 

 

 

hardware

action does not correct

 

 

 

 

failure in the

the problem, install the

 

 

 

 

Standby

module in another slot.

 

 

 

 

module.

If necessary, replace the

 

 

 

 

 

 

 

 

 

 

module and contact

 

 

 

 

 

3Com Customer

 

 

 

 

 

Support Organization.

 

 

 

 

 

See Technical Assistance

 

 

 

 

 

to follow.

 

 

 

 

 

 

Technical Assistance

You can receive assistance for installing and troubleshooting the 17-Slot concentrator by calling your dealer or 3Com Customer Support. Be prepared to supply a representative with the following information:

a description of the problem

the steps you have taken to try and correct the problem

Installation and Troubleshooting 2 - 25

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3Com 5017C-LS, 5017C with load sharing installation and operation guide Technical Assistance