Installation and Troubleshooting 2- 25
Technical Assistance
You can receive assistance for installing and troubleshooting the 17-Slot
concentrator by calling your dealer or 3Com Custom er Support. Be
prepared to supply a representa tive with the following informati on:
❑a description of the probl em
❑the steps you have taken to try an d c orrect the problem
The Active LED
is broken. Press the LED Test button
to see if the LED is
working.
Standby Of f The module is
in active mode. Verify that the Active LED
is illuminated.
The Standby
LED is broken. Press the LED Test button
to see if the LED is
working.
Blinking There i s a
hardware
failure in the
Standby
module.
Reset the module. If this
action does not correct
the problem, install the
module in another slot.
If necessary, replace the
module and contact
3Com Customer
Support Organization.
See Technical As sis ta nc e
to follow.
Table 2-4. Troubleshooting with Controller Module LEDs
(Continued)
LED State Possible
Problem Troubleshooting
Suggestions