128CHAPTER 10: USING QOS MONITORING
Viewing Call History Use the Endpoint Call History tab to view the history of phone calls associated with each monitored 3Com IP phone.
The call history information that is sent to the XML Accounting Server does not persist across reboots of the system, upgrades, or restarts of the Accounting Server. However, the QoS data is not lost. The data is available in the Quality Detail Records (QDR) stored on the Accounting Server. See Viewing Quality Detail Records (QDRs).
To view call history:
1From the EMS client Explorer tree, select the accounting server.
2From the Properties tab, click the Endpoint Call History tab.
The Endpoint Call History table appears. For a description of each attribute, view the
Viewing Phone Use the Endpoint QoS Statistics tab to view the aggregate statistics you Statistics selected on the VCX Call Processor.
The phone statistics that are sent to the XML Accounting Server do not persist across reboots of the system, upgrades, or restarts of the Accounting Server. However, the QoS data is not lost. The data is available in the Quality Detail Records (QDR) stored on the Accounting Server. See Viewing Quality Detail Records (QDRs).
To view phone statistics:
1From the EMS client Explorer tree, select the accounting server.
2From the Properties tab, click the Endpoint QoS Statistics tab.
The Endpoint QoS Statistics table appears. For a description of each attribute, view the
Viewing Quality QoS statistics generate Quality Detail Records (QDRs), in XML format, that Detail Records (QDRs) are stored on the Accounting Server. These QDRs can be downloaded
and used to create reports.