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3Com VCX V7000 VCX S, 10USING QOS MONITORING, 9UPGRADING AND MAINTAINING VCX SYSTEMS AND COMPONENTS

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Gracefully Restarting the O/S Entity 83

Verifying the O/S Entity State 83

9U PGRADING AND M AINTAINING VCX SYSTEMS AND C OMPONENTS

Maintaining VCX Versions 86
Viewing Installed Versions of VCX 86
Removing an Unused Version of VCX 86
Upgrading VCX Server Software from 7.0 to 7.1	87
Upgrading a Multiple Site Configuration from 7.0 to 7.1		88
Upgrading the VCX IP Telephony Software from 7.0 to 7.1		101
Installing IP Messaging Software Patch Release	102
Installing SIP Phone Downloader and Boot File Software Patch
Releases 103
Upgrading VCX Server Software from 6.0x to 7.0	105
Upgrading a Multiple Site Configuration from 6.0.x to 7.0		106
Upgrading the VCX IP Telephony Software from 6.0x to 7.0		118

Uploading Music on Hold Files 119

Upgrading the IP Messaging Software from 6.0x to 7.0 120

Upgrading the SIP Phone Downloader and Boot File Software from 6.0x to

7.0121

10U SING Q O S M ONITORING

Contents

Page Page CONTENTS VCX IP T VCX D XML A IP M SIP P OS E VCX S 11MANAGING MEDIA GATEWAYS INDEX Page ABOUT THIS GUIDE Page Related Documentation Your Comments 3COM VCX IP TELEPHONY VCX IP T 1 SERVER Copying the License File to the EMS Server Uploading a License to a VCX Server Activating a License Managing License Files Viewing License Details Components Viewing System Information Server Creating Backup Configuration Files Configuration as Baseline not Recovering a Failed Restore Starting and Stopping VCX Services Golden Template Verifying State of the VCX IP Telephony Server Verifying VCX IP VCX IP Telephony Identification Tab Identification Tab To view the Identification tab: Location Verifying the Type of Office Configured Configuring Date and Time Variables for the IP Telephony Server Configuring the Date of an IP Telephony Server Configuring the Time Configuring the Configuring Authorization Station Agents Adding Authorized Station Agents Enabling and Disabling the Web Provisioning Server (Tomcat) Rediscovering the Back-endServer Activity on the XML Accounting Server Rediscovering the XML Accounting Server Restarting Systems Reserving Back-endServers State Unreserving Back-endServers Replication for the Data Server Managing SSH Scripts RAID Monitoring UPS Monitoring Setting Up UPS Master/Slaves Enabling UPS Viewing UPS Information Viewing UPS Slaves To view UPS slaves: CONFIGURING THE VCX DATA VCX D 2 SERVER User Name User Password Database Keep Alive Timeout Client Activity Interval Configuring VCX Data Server Client Request Threads Enabling VCX Data Server Packet Tracing Configuration Tab Descriptions BES Common Statistics Flow Control Restarting the VCX Shutting Down the VCX Data Server Verifying the VCX Data Server State CONFIGURING THE XML XML 3 ACCOUNTING SERVER XML CDR XML CDR Control Enabling Packet XML Accounting Page Page Accounting Server Restarting the Stopping the Verifying the CONFIGURING THE CALL 4 PROCESSOR Trusted Endpoints Adding Trusted Endpoints Editing Trusted Deleting Trusted Verifying Call Processor Version Call Processor Back-end Servers Adding Accounting Servers Editing Accounting Removing Accounting Servers Adding Authentication Editing Adding Directory Editing Directory Removing Directory Adding VCX Data Editing VCX Data Removing VCX Data Enabling or Disabling Directory Server Monitoring Call Statistics Verifying State of a Restarting the Call Processor Stopping the Call Verifying the Call Processor State CONFIGURING THE IP MESSAGING IP M 5 SYSTEM IP Messaging Server Verifying IP Messaging Software Version Verifying Connection to Call Builder Interface Configuring Call Builder Variables Configuring Dialing Domain of IP Messaging Server Signaling Server Verifying the IP Stopping the IP Hard Restarting the IP CONFIGURING THE SIP PHONE SIP P 6 DOWNLOADER a LocalDeviceNameAdmin LocalIPAddressAdmin LocalIPPortAdmin Device Mapping BootFilename BootVersion ImageFilename SIP Phone Downloader Application Downloader Downloader State CONFIGURING THE COMMON 7 AGENT Verifying Common Agent Software Version Common Agent Enabling Back-end Server Traps Configuring Trap Destinations Enabling Receiving Traps Common Agent Common Agent State Page CONFIGURING THE OS ENTITY OS E Verifying O/S O/S Identification Tab O/S Entity Gracefully Restarting the O/S Entity Verifying the O/S Entity State Page UPGRADING AND MAINTAINING 9 VCX SYSTEMS AND COMPONENTS VCX S Maintaining VCX Versions Viewing Installed Versions of VCX Removing an Unused Upgrading VCX Server Software from 7.0 to Site Configuration from 7.0 to Multiple Site Upgrade Order Upgrade Instructions Page Page Page Page Page Page Page Page Page Page Page Page Upgrading the VCX IP Telephony Software Installing IP Messaging Release Boot File Software Patch Releases PhoneApp Upgrade PhoneBoot Upgrade from 6.0x to from 6.0.x to Page Page Page Page Page Page Page Page Page Page Page from 6.0x to Uploading Music on Hold Files Upgrading the IP Upgrading the SIP Phone Downloader and Boot File Software from 6.0x to Boot software Application Downloader software ■Application Downloader software – click Transfer PhoneApp Upgrade File ■Application Downloader software – click Install Phone App Upgrade USING QOS MONITORING VCX Call Processor Setting QoS Parameters Specifying Phones for QoS Monitoring 3Com IP Phones Page Page Viewing Call History Viewing Phone MANAGING MEDIA GATEWAYS Performing a Restore Upgrading Software Page INDEX