Use the following flowchart to troubleshoot the problem.

Section 8 – Help & Troubleshooting

HOW TO USE ON-LINE HELP

The software containsOn-LineHelpfor specific tool screens, functions, and error messages. When the icon ( ) appears in the upper right-hand corner of the display, On-Line Help is available.

To enter On-Line Help, press the key. For the screen above, the help message would look like this

The text inOn-LineHelpscreens are in CAPITAL LETTERS. This is an indica- tion that you are viewingOn-LineHelpscreens and not screens associated with a function of the Function List.

Some messages are longer than one screen. Use the

 

 

w keys

 

to scroll through the screens.

 

 

 

 

 

 

 

 

 

 

To exit On-Line Help and return to the original scr n, press the

 

 

 

key.

 

SCAN TOOL DOES NOT POWER UPOperating

 

 

 

.

 

 

 

CheckConnectins!

 

✓ Review the “Safety Precautions” before troubleshooting.

 

 

 

 

 

 

 

 

 

TryAgain?

 

 

 

 

If the tool will not power up, communicate with your<Yes>vehicle’s PCM,ErrorNpass Tool

 

Self-Tests, or functions incorrectly in any other way, then try these Trouble-

 

shooting Tips below before consulting Actron.

 

 

 

 

 

 

 

 

HELP

 

 

 

FOLLWIG:

 

 

 

 

 

 

 

 

Though the tool requires at least 6.5V to power up, the vehicle’s control mod-

8

ules require a minimum of 8 volts to power1.IGNIIKEYup and operate.

N

 

 

 

Check the following:

 

2HOKTOVEHICLE[

 

 

 

Using Non-OBD II Adapter Cables

CHECKONNECTR

 

 

 

 

 

❒ The cigarette lighter adapter is hooked up. ake sure the cigarette

 

 

lighter end is firmly held in the cigarette5TESTlighter socket.CONNEC

 

 

TO

 

❒ Verify that the vehicle’s cigarette lighter fuse is OK. SomeWIRNGvehicles must]

 

have the key on for the cigarette lighterCOMPUTER6.socket to be on.POWEOR/

 

 

 

Using J1962 (OBD II) or Chrysler LHGROUNDCIRCUAdapterUP/DOWNCableITSBACKOK?

 

❒

 

 

 

 

 

 

 

 

 

 

❒ Make sure the scan tool’s DLC is connected correctly to the vehicle’s DLC. Verify the pins are clean and fully seated in the DLC.

❒ At least 8.0 volts (V) must be present between the power and ground pins to power the computer module(s) and communicate.

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Actron 9640A manual HOW to USE ON-LINE Help, Using Non-OBD II Adapter Cables, Check the following