Contact Technical Support | ADIC FileServ Version 4.0 600716 Rev A

Administrative Tasks

Contact

Technical

Support

Before contacting technical support, follow the steps below:

Step 1. Obtain the following information:

•FileServ Serial Number: _________________

•Host ID: ____________________

Step 2. Contact technical support and be prepared to supply the above information to them.

Technical support can be reached as follows:

•In the USA and Canada, call 1-800-827-3822.

•Outside the USA and Canada, call 303-874-0188 or toll-free 00800-9999-3822.

•techsup@adic.com

600716 Rev A

Trouble- shooting Tools

4-29

Troubleshooting Tools

Image 181

ADIC FileServ Version 4.0 600716 Rev A manual Contact Technical Support

Contents

FileServ Version February Rev a Administrative Tasks East Peakview Ave Englewood, CO 80111 USA Phone FAX Trademark Notice Reader Comment Form Page Contents Administrative Tasks Operating Tasks Administrative Tasks Utilities Index Preface Preface Troubleshooting Tools Troubleshoot operating problems Conventions used throughout the FileServ technical books ConventionsAre listed below Su root Online Books Books Publications RelatedContact Publications Department Secured Web Site Publications described in the table below are created System Tasks Topic Refer To Chapter Roadmap FileServ Access the Host Server Drive Pools Interface to VolServ MediaClass with AssociateLibrary Define DataClass Groups Associate Directories These files are stored using the fsstore command Media Under FileServ Management Migration CreatePolicies Tape Part of the FileServ system routine processing includes Routine Processing Faster and more reliable when regular checkpoints are taken Script checkpoints the Raima database database recovery isChkpoint.pl CheckDBALL Monthly Bi-weekly Daily# $FSHOME/util/checkDBAll tempfilename KeyBuildAll Utilities that operate on specific file systems are Mode Command Line Options Description Frequency of Use # su root # $FSHOME/util/fsrecover Trashcan Cleanup System Tasks Normal Startup Startup and Shutdown Processing RecoveryContingency Startup FileServ -c Run the FileServ -ccommand Shutdown Normal # ps -elf grep fs # ps -elf grep fsadm System Tasks Managing System Configuration General Parameters AdministrationSystem Parameters Filelblfmttape DLT Maximum number of drives allowed Parameters can be tuned, if Maximum number of retries for any Maxtapetotapeallocti Threshold value when equalled or YES None Default media type D2S, D2M, D2L File Retention Retry the commandFollowing list shows parameters that are used by the file Comment keyword search and file expiration processes. To Following parameters are specific to the VolServ system VolServ-specific Installation script for this purpose InstallationCompletely reinitialized and reinstalled Following list shows the system parameters that are to be Default component ID only for Software Maintenance Logging Parameters Media StatsFollowing list shows parameters that can be modified, as Fsfacility Edit the fssysparm file using a text editor Configurable system parameters are modified by editingEdit System FileServ system parameters $FSHOME/fssysparm file An example for the Classmtime parameter is shown below Recycle FileServ by running the command below Administrative Tasks Add a Library Delete a Device Edit Device Fsconfig Run the fsconfig commandGenerate Report Fsconfig command can configure various drives. Drive Names Supported Drives Supported Media Media Types Change Component State Unavail Maint OFF Unknown Tasks Add and Delete Drives Cshrc Fine-tune Parameters Using a text editor, open the fssysparm fileReallocate Drives Located in the $FSHOME/sysparms directory Modify Tape Usage Modify any of the default tape utilization parametersIdentified in the table below Applications Redirect Policy Administrative Tasks Operating Tasks Topic Refer To Special DataClass Management Topic DataClass Groups Fsaddclass prodclass To create a DataClass group, follow the steps below DataClass group name Run the fsmodclass command and specify aUse fsclassinfo to compare each DataClass Group parameter. Then either change the class Remove Group with fsrmclass Command Fsclassinfo lowtwr6 -l Table below describes the report’s fields Operaitng Tasks Manipulate Relations Add Relations with fsaddrelation CommandRelation is added with the fsaddrelation operation Associate New Data with New Relations Associate New Directories with Files Dir1 Directory to be associated already exists Use the Unix ls command to verify that Fsdump -f /arch1/site1production.dumpfile /site1/production Fsaddrelation production -c england Specify the name of the directory to disassociate Run the fsrmrelation commandFsrmrelation production Change Relation Points Roll Up DataClass Groups Dir1 Dir2 Dir6 Fsrollup production Fsrolldown production Dir7 Fsdirclass /production Pathname File ManagementLinks FileServ supports hard links and soft links Spanning Clustering Operaitng Tasks Modify File Attributes Fschfiat -i test1 Generate Report Operaitng Tasks Data Migration File Cleanup Policies as well as the DataClass characteristics provide Rather, the planned execution of migration and disk cleanupCleanup policies using the fspolicy command with various Time parameters does not establish the DataClass migration Storage Policy ######################################################## Example only Cleanup Policy Overflow Policy Running as a cron Event Minutes hours day-of-month month day-of-week command 1,15 AdministrativeTasks Store Files Storing Retrieving Data Operaitng Tasks Cleanup by File Clean Up Data from DiskName Copy Cleanup bySecondary Files DataClass General Storage Processing Operaitng Tasks Retrieve Files Operaitng Tasks For more information on the fsundelete command, refer to Operaitng Tasks AdministrativeTasks Files Retrieve Partial Delayed Dismount Operaitng Tasks VolServ performs media services to manage the physical Media ServicesMedia Management Libraries and movement of media Media Class Type Definition Load and Unload Media Add Blank Media Remove Media Media are entered by the VolServ operator using Marred when the media is entered, the media isImport command and the MediaClass Run the fsmedin command with the -boption Remove Blank Fsmedout command allows the removal of blank mediaMedia Remove Blank Media Format Media Media Duplication Copy Media Copy Files Media States State Description Storage Limit Generate Media Reports Fsmedinfo -l feu002 For media in all DataClass groups and media in the general Media ListBlank pool Fsmedlist -c testclass Below that includes the identifiers of the media for -loption generates a longer report shownEach of the categories previously described. If no Options are specified, all of the media identifiers AdministrativeTasks Utilities Utilities Fspic UtilitiesAutostart Scripts Dbcheck Directory for files ending with the .dbd To determine the name of the databaseExtension Keybuild Trouble- shooting Tools Trouble- shooting Tools Data Retrieval Fails Disaster Recovery Commands that ID Problems Status Messages Messages Syslog Messages Extract Syslog Messages Log File Maintenance Logging Set Up FileServ Determine the log file where you can extract Issue the Unix tail command of the fileChange directory cd to the directory where the log Run the fsextlog command specifying the log Recover Data Xfscheck /dev/dsk/dks2d6s7 Restore Data Command /arch3 file system is used throughout this Example Data restored from tape by using the Unix dfRun the xfsrestore command Xfsrestore -f /dev/rmt/tps0d3 /arch3 Rerun the fsaudit -r -f command Use the Unix mkdir command to create the parentIf the procedure fails, call technical support Run the keyBuildAll utility to update the key Add home add mrktg add junk Run the xfsrestore -i command Extract Cd ../trunccandidates Recovery of file systems Fsaudit command serves two purposesDatabase maintenance compares Unix file system File System Recovery Database CommandRunning fsaudit Rev a Trouble- shooting Tools Troubleshoot System Performance Report Reports Class Media Fragmentation Report Fsmoverpt Media Movement Report Fsqueue Table below lists the Request Types and State fields History Report Fshistrpt -h V0, 10, V0, 11, V0, 12, V0, 13, V0 Component Statistics Report Fschstate Hardware Configuration Report Drive Contact Technical Support Administrative Tasks Index INX-2 INX-3 Commandextractheader Commandinfodetail -43 Commandlogging Deffileretentionperiod Connectretries -32 Connectsleeptime Percentfulltomigrate