Installation and User Manual
Service Solutions Team — Three Phase Products
Technical Support and Product Services
?Technical questions? If you encounter a problem while following the instructions in this manual, or have questions about the operation, repair, or servicing of your equipment, please direct calls to the Service Solutions Team or visit our web site www.mgeups.com for complete service information.
To insure that your questions are correctly answered, please obtain the serial number of the unit and include them in any discussions or correspondence.
Serial number: ________________________________________________________________________________
Who To Contact |
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Service Solutions Team: | |
Customer FAQ |
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or International calls: |
Commitment: We are committed to providing easy access to factory trained experts that will provide responses to any questions that you might have.
Scheduling Field Service Engineer Support
Scheduling of the Schneider Electric Field Service Engineers typically should be done 7 to 10 days before they are required
Return Policy for Repair of Three Phase Products (RGA)
Should you require factory service for your equipment, contact Schneider Electric Service Solutions Team and obtain a Return Goods Authorization (RGA) prior to shipping your unit. Never ship equipment to Schneider Electric without first obtaining an RGA number.
Date: ________________________________________________________________________________
RGA Number: ________________________________________________________________________________
Contact Name: ________________________________________________________________________________
Website service address http://www.mgeups.com/products/pdt120/service/ccc.htm
Warranty, Registration, & Customer Support | S — 1 |
