Installation and User Manual
Warranty, Registration, & Customer Support S — 186-174010-00 B00
Service Solutions Team — Three Phase Products
Technical Support and Product Services
Technical questions? If you encounter a problem while following the instructions in this manual, or have
questions about the operation, repair, or servicing of your equipment, please direct calls to the Service Solutions Team
or visit our web site www.mgeups.com for complete service information.
To insure that your questions are correctly answered, please obtain the serial number of the unit and include them
in any discussions or correspondence.
Serial number: ________________________________________________________________________________
Who To Contact
Service Solutions Team: 1-800-438-7373 (Hours: 24/7)
Customer FAQ
or International calls: 1-714-557-1636
Commitment: We are committed to providing easy access to factory trained experts that will provide responses to
any questions that you might have.
Scheduling Field Service Engineer Support
Scheduling of the Schneider Electric Field Service Engineers typically should be done 7 to 10 days before they are
required on-site. If the startup of the product is critical to maintaining your schedule, please call the Schneider Electric
toll free telephone number at 1-800-438-7373 for assistance.
Return Policy for Repair of Three Phase Products (RGA)
Should you require factory service for your equipment, contact Schneider Electric Service Solutions Team and obtain a
Return Goods Authorization (RGA) prior to shipping your unit. Never ship equipment to Schneider Electricwithout first
obtaining an RGAnumber.
Date: ________________________________________________________________________________
RGANumber: ________________________________________________________________________________
Contact Name: ________________________________________________________________________________
Website service address http://www.mgeups.com/products/pdt120/service/ccc.htm