Web/SNMP Management SmartSlot Card User’s Guide 16
Control Console
How to Recover from a Lost Password
Overview If the User Name or Password becomes unknown, you can use a local
computer to restore access to a Management Card that uses the APC
AOS module, version 3.0 (or later). The latest AOS version is available
at the APC web site (www.apcc.com).
Recovery
procedure To recover from a lost Password or User Name, do the following:
1. Select a serial port at the computer to be used for a terminal-
emulation connection with the Management Card.
2. Disable any service that currently uses the selected serial port,
such as PowerChute plus or UNIX Respond.
3. Disconnect any cable from the selected serial port and connect
the smart-signaling cable (940-0024) that came with the
Management Card to the selected serial port and to the serial
port on the UPS or chassis.
Note: If the computer uses smart-signaling PowerChute plus,
omit Step 3: A smart-signaling cable (940-0024 or 940-
1524) is already installed.
4. Run a terminal program (such as HyperTerminal).
5. Configure the serial port for 2400 bps, 8 data bits, no parity, 1
stop bit, and no flow control, and save the changes.
6. Press ENTER to display the User Name prompt (you may need to
press ENTER two or three times).
7. Press the reset button on the Management Card.
8. Press ENTER to redisplay the User Name prompt.
9. Use apc for both the User Name and Password to log in.
Note: If you take longer than 30 seconds to log in, you will
need to repeat Step 6 through Step 8.
10. Select System from the Control Console menu.
11. Select User Manager from the System menu.
12. Select Administrator from the User Manager menu, and follow
the on-screen instructions to change the User Name and
Password settings to the new values.
13. Press CTRL-C to exit to the Control Console menu.
14. Log out to save the changes.
15. If necessary, reconnect any cable disconnected from the
computer’s serial port in Step 3.
16. Restart any service disabled in Step 2.