Troubleshooting

How to Correct Communication Lost Problems

Overview

PowerChute plus may constantly or frequently report an Unable to

 

Communicate with UPS condition when PowerChute plus and the

 

Management Card have been installed together on a UPS.

Constant Unable

1. Ensure that the cable between the computer and the UPS (or the

to Communicate

expansion chassis) is securely connected at both ends.

problem

2. Ensure that the UPS (or the expansion chassis) serial port is

 

 

connected to the same computer port used to connect the computer

 

to the UPS when PowerChute plus was installed.

 

3. If Step 1 or Step 2 did not correct the problem, reset the

 

Management Card.

 

4. If the problem persists, disconnect (or remove) the Management

 

Card and restart PowerChute plus.

 

• If the problem still persists, see your PowerChute plus documen-

 

tation to remove and then reinstall PowerChute plus.

 

• If problem clears, reinstall the Management Card.

 

5. If the problem still continues or returns, see APC Worldwide

 

Technical Support on page 74 for information about how to

 

contact APC for technical support.

Intermittent

To eliminate an interrupt request (IRQ) conflict, the most likely cause of

Unable to

the problem, disconnect (or remove) the Management Card from the

Communicate

UPS and restart PowerChute plus. If the problem persists, see your

problem

PowerChute plus documentation to remove and then reinstall

 

PowerChute plus. If the problem still persists, see APC Worldwide

 

Technical Support on page 74 for information about how to contact

 

APC for technical support

 

If problem cleared, do the following.

1.Stop PowerChute plus.

2.Use an ASCII text editor to edit the [ups] section of the PowerChute plus initialization file (pwrchute.ini or powerchute.ini, depending on the PowerChute plus operating system):

Add the TimeoutFactor=40 parameter to the file.

Change the UpsPollInterval value to =6 (default value is 4).

3.Reconnect (or reinstall) the Management Card and restart PowerChute plus. If the problem returns, see APC Worldwide Technical Support on page 74 for information about how to contact APC for technical support.

Web/SNMP Management SmartSlot Card User’s Guide

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APC AP9606 manual How to Correct Communication Lost Problems, Technical Support on page 74 for information about how to

AP9606 specifications

The APC AP9606 is a sophisticated environmental monitoring device designed to enhance the functionality and efficiency of data centers and critical IT environments. As part of APC’s suite of infrastructure solutions, the AP9606 is primarily aimed at monitoring conditions in rack-mounted and remote locations. By implementing advanced features and technologies, it ensures that environmental conditions remain optimal to prevent equipment failure and provide high availability for business operations.

One of the main features of the AP9606 is its ability to monitor and report various environmental factors including temperature, humidity, and other critical conditions. This real-time monitoring capability allows IT managers to react promptly to changing environmental variables which can significantly impact server and equipment performance. The device can be connected to a multitude of sensors, enabling users to customize their monitoring setups depending on specific requirements.

The AP9606 utilizes SNMP (Simple Network Management Protocol) for seamless integration with existing network management systems. This protocol allows easy communication between the device and other network elements, further enabling IT departments to consolidate and manage their infrastructure efficiently. Additionally, support for web-based interfaces gives users the flexibility to access real-time data from virtually anywhere, facilitating remote management capabilities which are crucial for businesses with multiple locations.

In terms of connectivity, the AP9606 is equipped with multiple ports, including an Ethernet port for network connection and optional serial ports for connecting with compatible devices. The inclusion of both wired and wireless options ensures that the device can adapt to various network environments, making it particularly versatile.

One of the standout characteristics of the APC AP9606 is its scalability. As businesses evolve, so do their monitoring needs. The AP9606 can be easily expanded with additional sensor modules, allowing businesses to grow their monitoring capabilities without needing entirely new systems. This flexibility makes it a cost-effective solution in the long run.

In summary, the APC AP9606 environmental monitoring device stands out due to its comprehensive monitoring features, robust connectivity options, and scalability. It is particularly well-suited for data centers and critical infrastructure environments where maintaining optimal conditions is essential. By investing in the AP9606, businesses can ensure they are proactively managing their IT assets, ultimately leading to improved operational performance and reduced risk of equipment failure.