Web/SNMP Management SmartSlot Card User’s Guide 70

W eb/SNMP Managem ent SmartSlot Car d
Troubleshooting
Management Card

Management Card-

access problems The following table describes problems that are related to network or

other access to the Management Card. For problems not described in

this table or in the table in SNMP issues on page 71, see the

troubleshooting flowcharts on the APC Web/SNMP Management Card

utility CD (.\trouble\). If you still cannot resolve the problem, see If

Problems Persist on page 73.

Continued on next page

Problem Solution

Unable to ping the
Management Card Is the Management Card’s Status LED green,
indicating it is running its SNMP agent on the network?
If yes, try to ping another node on the same network
segment as the Management Card. If that fails, it is not
a Management Card problem. If the Status LED is not
green, or if the ping test succeeds, perform the
following checks:
• Verify that the Management Card is properly seated
in the UPS or expansion chassis.
• Verify all network connections.
•Verify
IP addresses of the Management Card and
the NMS, and make sure both are on the same
network or subnetwork.
• Verify the default gateway (or router) IP address if
the NMS is on a different physical network (or
subnetwork) from the Management Card.
• Verify the number of subnet bits for the
Management Card’s subnet mask.
PowerChute plus
constantly or frequently
reports “Unable to
Communicate with UPS”
See How to Correct Communication Lost Problems
on page 72.
The terminal program
reports that it cannot
allocate the comm port
when you try to configure
the Management Card
You must shut down PowerChute plus before you can
use a terminal to configure the Management Card.
Cannot access the Web
interface 1. Verify that HTTP access is enabled.
2. Verify that you can ping the adapter.
3. Verify that you are using either Internet Explorer 3.0
or above, or Netscape 3.0 or above.