Troubleshooting
If Problems Persist
If you could not resolve the problem using the information in the previous tables, or by using the troubleshooting flowcharts on the APC Web/SNMP Management Card utility CD (.\trouble\), do the following:
1.Contact Technical Support at a phone number or address listed under APC Worldwide Technical Support on the next page, and be ready to provide the serial number and date of purchase of the Management Card.
2.Be prepared to provide a description of the problem so that the technician can attempt to solve the problem over the phone.
3.If phone consultation cannot solve the problem, the technician will give you a Return Material Authorization (RMA) number. If the Management Card is under warranty, repair or replacement is free of charge. If the warranty has expired, there will be a charge for repair or replacement.
4.If you are asked to return the Management Card, pack the unit carefully. Damage sustained in transit is not covered by the warranty.
–Enclose a letter in the package with your name, address, RMA number, a copy of the sales receipt, your daytime phone number, and a check as payment (if applicable).
–Mark the RMA number clearly on the outside of the shipping carton. The factory will not accept any materials without this marking.
5.Return the Management Card by insured, prepaid carrier to the address provided by the technician.
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