Web/SNMP Management SmartSlot Card User’s Guide 73
Troubleshooting
If Problems Persist
If you could not resolve the problem using the information in the
previous tables, or by using the troubleshooting flowcharts on the APC
Web/SNMP Management Card utility CD (.\trouble\), do the following:
1. Contact Technical Support at a phone number or address listed
under APC Worldwide Technical Support on the next page,
and be ready to provide the serial number and date of purchase
of the Management Card.
2. Be prepared to provide a description of the problem so that the
technician can attempt to solve the problem over the phone.
3. If phone consultation cannot solve the problem, the technician
will give you a Return Material Authorization (RMA) number. If
the Management Card is under warranty, repair or replacement
is free of charge. If the warranty has expired, there will be a
charge for repair or replacement.
4. If you are asked to return the Management Card, pack the unit
carefully. Damage sustained in transit is not covered by the
warranty.
– Enclose a letter in the package with your name, address,
RMA number, a copy of the sales receipt, your daytime
phone number, and a check as payment (if applicable).
– Mark the RMA number clearly on the outside of the shipping
carton. The factory will not accept any materials without this
marking.
5. Return the Management Card by insured, prepaid carrier to the
address provided by the technician.